New HD 5770 in, PC does not boot

[CreepinJesus]

[Conclusion reached] New HD 5770 in, PC does not boot

Note: if you've found this thread searching for a fix, none was found. We came to the conclusion that the setup was incompatible.

Hi everyone,

We've just been upgrading a PC with a new power supply and graphics card. We went with a Thermaltake TR2 700W, and a Gigabyte Radeon HD 5770, respectively.

Upgrading one part at a time, I put in the new PSU and connected everything up - PC boots up, no problem.

However, upon switching out the GFX card, with the new one in the PC doesn't boot. It seems to be running normally (normal fan speed, etc.), but I'm unable to tell whether anything is booting as nothing shows on the screen (whether it's through DVI, HDMI, or VGA). There are no beeps or any other odd sounds coming from the motherboard, and I have made sure the card is connected to the power supply. With the old card back in, we get a normal boot-up.

I've looked around on the internet and I've seen the blame passed around to pretty much every component, so does anyone here have an idea of what could be wrong? Thanks.

Note: this is a fairly old (5-6 years) system - could it be that the motherboard/CPU (Intel Pentium D 940) just doesn't know how to play nice?

 

[Zepher]

It's possible that you received a faulty card. Is there another PC that you can test the card in?

 

[sygnus21]

Could you give us the specific model of your motherboard?

Also are you sure you're hooked up the the new card? Just making sure.

BTW is this a desktop or laptop? Sorry but your system specs read like a laptop.

 

[Zepher]

Could you give us the specific model of your motherboard?

Also are you sure you're hooked up the the new card? Just making sure.

BTW is this a desktop or laptop? Sorry but your system specs read like a laptop.

I can't see how you would stuff a 700watt PSU and a video card into a laptop.
He says it's a Pentium D based PC.

 

[sygnus21]

Could you give us the specific model of your motherboard?

Also are you sure you're hooked up the the new card? Just making sure.

BTW is this a desktop or laptop? Sorry but your system specs read like a laptop.

I can't see how you would stuff a 700watt PSU and a video card into a laptop.
He says it's a Pentium D based PC.

Obviously

Still his system specs says laptop

Unless I missed that mobile graphic cards went into PC's - as well as Intel P8700's

At any rate the question was more to do what's posted in his system specs

 

[CreepinJesus]

Could you give us the specific model of your motherboard?

Also are you sure you're hooked up the the new card? Just making sure.

BTW is this a desktop or laptop? Sorry but your system specs read like a laptop.

I can't see how you would stuff a 700watt PSU and a video card into a laptop.
He says it's a Pentium D based PC.

Obviously

Still his system specs says laptop

Unless I missed that mobile graphic cards went into PC's - as well as Intel P8700's

At any rate the question was more to do what's posted in his system specs

Sorry - this is a different PC to the one listed in my specs!

Pretty sure I hooked it up correctly! The motherboard is a Asus P5LP-LE, kitted out with 4GB DDR2 RAM (4x 1GB).

I will try it in my HTPC a bit later to see if it's the card.

 

[sygnus21]

Ok based on what you posted - this looks like your board? - Motherboard Specifications, P5LP-LE (Limestone) - HP Customer Care (United States - English)

If so, make sure the ATX12V 4-pin connector is connected.

Also what cable are you using on what monitor?

 

[CreepinJesus]

Ok based on what you posted - this looks like your board? - Motherboard Specifications, P5LP-LE (Limestone) - HP Customer Care (United States - English)

If so, make sure the ATX12V 4-pin connector is connected.

Also what cable are you using on what monitor?

Yep, that's the one. Cables connected - it runs fine with the old card.

I tried with DVI > VGA, and an HDMI cable, both to an Acer LCD TV (AT 2720, I believe).

 

[PooMan UK]

Are your BIOS settings set correctly as your mainboard has an integrated VGA (try turning the pc on with the new card plugged in but plug your screen into the the onboard VGA) this will tell you which option the bios is using you might have to change it from auto to pci-e or something along these lines

 

[Commodore Pet]

My MSI 5770 Hawk had to be installed in a machine with a newer 2.1 PCI-E slot not the older 2.0 PCI-E slot.

I tried to install it in my older machine and the machine would not boot with it installed but booted fine with my older graphics card. You may have the same problem.

I will see if I can find anything on your card.

 

[Commodore Pet]

What is the exact model of your card? On the Gigabyte website they have some 5770 cards that are for 2.1 and some for 2.0 depending on the model.

 

[CreepinJesus]

Are your BIOS settings set correctly as your mainboard has an integrated VGA (try turning the pc on with the new card plugged in but plug your screen into the the onboard VGA) this will tell you which option the bios is using you might have to change it from auto to pci-e or something along these lines

There's no onboard graphics with this board - in the BIOS I can choose only between PCI and PCIe.

Interestingly, all the specs I can find listed for the P5LP-LE motherboard say it has integrated VGA, and you can see the VGA port at the back... but I'm looking at the motherboard now, and I'm looking straight at the text that says "P5LP-LE" and I can assure you it has no VGA port!

What is the exact model of your card? On the Gigabyte website they have some 5770 cards that are for 2.1 and some for 2.0 depending on the model.

According to the box it's the GV-R577UD-1GD, which is a PCIe 2.0 card.

Meanwhile, I've tested the card in my HTPC (all lovely modern hardware ) and it works fine, straight off the bat. So, the card is functional.

 

[Commodore Pet]

This version does not have integrated graphics.

HP and Compaq Desktop PCs - Motherboard Specifications, P5LP-LE (Emery) - c00590499 - HP Business Support Center

 

[CreepinJesus]

This version does not have integrated graphics.

HP and Compaq Desktop PCs - Motherboard Specifications, P5LP-LE (Emery) - c00590499 - HP Business Support Center

That's the one. "Emery" rings a bell, also...

I thought PCIe 2.0 cards were all backwards-compatible with PCIe 1.x slots - could this be an exception? This board was made before the 2.0 specification was released, so I doubt it's a 2.0 slot on the board.

 

[Zepher]

Does the old video card use external power as well? I was thinking that if it doesn't then the power from the new PSU might be the issue.
If you are using the 6 pin PCIE connector from the PSU to power the card, try and use a 4pin Molex to 6pin PCIE adapter that usually comes with video cards requiring external power.

 

[CreepinJesus]

Does the old video card use external power as well? I was thinking that if it doesn't then the power from the new PSU might be the issue.
If you are using the 6 pin PCIE connector from the PSU to power the card, try and use a 4pin Molex to 6pin PCIE adapter that usually comes with video cards requiring external power.

No, the old card just uses PCI power. We tried it with the 4pin > 6pin converter and the same thing happens.

 

[sygnus21]

We tried it with the 4pin > 6pin converter and the same thing happens.

That's not what you want to do. You need to use the 6-pin PCIe connector from your power supply....


Thermaltakeusa*»*Power Supply*»*80PLUS Power Supply*»*TR2 700W : TR2 700W TR-700P

 

[CreepinJesus]

We tried it with the 4pin > 6pin converter and the same thing happens.

That's not what you want to do. You need to use the 6-pin PCIe connector from your power supply....

Have done - tried it with all 4 of the 6-pin plugs, as well as 2 4-pin at a time using the supplied converter. Neither worked.

We're fairly sure it's just a PCIe incompatibly now...

 

[Commodore Pet]

We tried it with the 4pin > 6pin converter and the same thing happens.

That's not what you want to do. You need to use the 6-pin PCIe connector from your power supply....

Have done - tried it with all 4 of the 6-pin plugs, as well as 2 4-pin at a time using the supplied converter. Neither worked.

We're fairly sure it's just a PCIe incompatibly now...

I would agree it's a PCI-e issue. As long as you are using the latest drivers for your graphics card and have the latest BIOS for your motherboard installed. That is all that is left.

 

[CreepinJesus]

Well, thanks for the help everyone. In the end we took the card back for a refund while we still could, and Dad has to make do with 19FPS on Crysis 2 (I don't know how he copes! )