New Laptop memory not detected by windows

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curtranhome

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Hey, I have a friend that got a new 1 gig of memory and he installed it fine but when we go and open up the system properties (right click on Computer and selected Properties) it still shows as 2 gb instead of 3. Anyone know whats up?

Thanks ahead of time,
~curt
 

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Windows 8.1Intel i7 4790K 4.0GHz32 GBEVGA
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 8.1
CPU
Intel i7 4790K 4.0GHz
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Asus Maximus VI Formula
Memory
32 GB
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HP Pavilion 23xi
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curtranhome said:
Hey, I have a friend that got a new 1 gig of memory and he installed it fine but when we go and open up the system properties (right click on Computer and selected Properties) it still shows as 2 gb instead of 3. Anyone know whats up?

Thanks ahead of time,
~curt
Click to expand...


type msconfig in search/

Go to the advanced tab. Is "max memory" checked? if so uncheck it. Reboot
 

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Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
that did not work, got any other ideas??
 

My Computer My Computer

At a glance

Windows 8.1Intel i7 4790K 4.0GHz32 GBEVGA
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 8.1
CPU
Intel i7 4790K 4.0GHz
Motherboard
Asus Maximus VI Formula
Memory
32 GB
Graphics Card(s)
EVGA
Sound Card
On-Board Audio
Monitor(s) Displays
HP Pavilion 23xi
Screen Resolution
1920 x 1200
Hard Drives
1x 500GB SSD
1x 3TB HHDD
4x 1TB in 1+0 RAID
PSU
750W
Case
Antec
Cooling
4 Fans + Liquid Cooling System
Keyboard
Razer Black Widow Ultimate
Mouse
Logitech G700
Internet Speed
23 MB/s
Antivirus
Avast! Antivirus
Browser
Google Chrome
Does it show up in the BIOs setup ? Have you checked what is the Maximum memory that laptop MB can take ? Does the memory stick match the MFG & speed of the 2gb memory ?
 

My Computer My Computer

At a glance

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x6...AMD fx8350 4ghz, AMD-32 2400mhz, AMD-64 3200m...2gb, 4gb on the Ult 7600, 4gb on Technet RTM,...Draw my own Graphics, several nVidia cards
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Built them myself, Science Experiments !
OS
Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
CPU
AMD fx8350 4ghz, AMD-32 2400mhz, AMD-64 3200mhz, AMDx64 2.8G
Motherboard
SIS 755, ECS-K8M890M-M (Ult 7600), GigaByte & others
Memory
2gb, 4gb on the Ult 7600, 4gb on Technet RTM, 32gb on FX8350
Graphics Card(s)
Draw my own Graphics, several nVidia cards
Sound Card
on motherboard
Monitor(s) Displays
19" flat scr, 28" I-Inc widescr,22" Emprex Widescr, 23" Acer
Screen Resolution
1280 x 1024, 1440 x 900, 1920 x 1080
Hard Drives
6 pata Ide HD's & 2 Sata HD's
added 80gb external on Ult 7600 computer,
numerous extra 1tb, 2TB, 3Tb SATA HD's
A collection of ext HD Docks w/ HDs
PSU
430w, 550w, 600w, 700, 800, etc
Case
All Generic Full Towers
Cooling
Open Air & a few fans, some w/ colored LEDs
Keyboard
Compaq & Dell recycled from GoodWill
Mouse
Made in China Optical Wired Mouse
Internet Speed
Fast Cable InterNet
Antivirus
AVG Free on 24 different Desktops, NO Problems!
Browser
IE 8 is preferred, but use FireFox sometimes
Other Info
Linksys Routers, switches, & Hubs
Too Many USB Flash Drives to count, Biggest is 64GB !
Eight computers in my home network.
Sixteen computers at my business network.
Linked via TeamViewer !
Lots of old used spare computer parts everywhere!
The memory does not show up in the BIOS, I don't know how to check the maximum memory it could hold, the memory does match the speed and MFG of the pre-installed memory.
 

My Computer My Computer

At a glance

Windows 8.1Intel i7 4790K 4.0GHz32 GBEVGA
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 8.1
CPU
Intel i7 4790K 4.0GHz
Motherboard
Asus Maximus VI Formula
Memory
32 GB
Graphics Card(s)
EVGA
Sound Card
On-Board Audio
Monitor(s) Displays
HP Pavilion 23xi
Screen Resolution
1920 x 1200
Hard Drives
1x 500GB SSD
1x 3TB HHDD
4x 1TB in 1+0 RAID
PSU
750W
Case
Antec
Cooling
4 Fans + Liquid Cooling System
Keyboard
Razer Black Widow Ultimate
Mouse
Logitech G700
Internet Speed
23 MB/s
Antivirus
Avast! Antivirus
Browser
Google Chrome
What is the make & model of the laptop computer so I can look up the specs on it ?

Or your friend could download System Info for Windows

:ar: SIW | System Information for Windows by Gabriel Topala

And it has a section about the MB & what is the max memory the MB can hold ;)
 

Attachments

  • SIW_Max_Memory_on_MB.JPG
    SIW_Max_Memory_on_MB.JPG
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My Computer My Computer

At a glance

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x6...AMD fx8350 4ghz, AMD-32 2400mhz, AMD-64 3200m...2gb, 4gb on the Ult 7600, 4gb on Technet RTM,...Draw my own Graphics, several nVidia cards
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Built them myself, Science Experiments !
OS
Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
CPU
AMD fx8350 4ghz, AMD-32 2400mhz, AMD-64 3200mhz, AMDx64 2.8G
Motherboard
SIS 755, ECS-K8M890M-M (Ult 7600), GigaByte & others
Memory
2gb, 4gb on the Ult 7600, 4gb on Technet RTM, 32gb on FX8350
Graphics Card(s)
Draw my own Graphics, several nVidia cards
Sound Card
on motherboard
Monitor(s) Displays
19" flat scr, 28" I-Inc widescr,22" Emprex Widescr, 23" Acer
Screen Resolution
1280 x 1024, 1440 x 900, 1920 x 1080
Hard Drives
6 pata Ide HD's & 2 Sata HD's
added 80gb external on Ult 7600 computer,
numerous extra 1tb, 2TB, 3Tb SATA HD's
A collection of ext HD Docks w/ HDs
PSU
430w, 550w, 600w, 700, 800, etc
Case
All Generic Full Towers
Cooling
Open Air & a few fans, some w/ colored LEDs
Keyboard
Compaq & Dell recycled from GoodWill
Mouse
Made in China Optical Wired Mouse
Internet Speed
Fast Cable InterNet
Antivirus
AVG Free on 24 different Desktops, NO Problems!
Browser
IE 8 is preferred, but use FireFox sometimes
Other Info
Linksys Routers, switches, & Hubs
Too Many USB Flash Drives to count, Biggest is 64GB !
Eight computers in my home network.
Sixteen computers at my business network.
Linked via TeamViewer !
Lots of old used spare computer parts everywhere!
It is a Toshiba Satellite L455D-S5976

I will download the application for him and see if it works...
 

My Computer My Computer

At a glance

Windows 8.1Intel i7 4790K 4.0GHz32 GBEVGA
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 8.1
CPU
Intel i7 4790K 4.0GHz
Motherboard
Asus Maximus VI Formula
Memory
32 GB
Graphics Card(s)
EVGA
Sound Card
On-Board Audio
Monitor(s) Displays
HP Pavilion 23xi
Screen Resolution
1920 x 1200
Hard Drives
1x 500GB SSD
1x 3TB HHDD
4x 1TB in 1+0 RAID
PSU
750W
Case
Antec
Cooling
4 Fans + Liquid Cooling System
Keyboard
Razer Black Widow Ultimate
Mouse
Logitech G700
Internet Speed
23 MB/s
Antivirus
Avast! Antivirus
Browser
Google Chrome
Ok the maximum capacity of the laptop is 8 gigs, what do i do now?
 

My Computer My Computer

At a glance

Windows 8.1Intel i7 4790K 4.0GHz32 GBEVGA
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 8.1
CPU
Intel i7 4790K 4.0GHz
Motherboard
Asus Maximus VI Formula
Memory
32 GB
Graphics Card(s)
EVGA
Sound Card
On-Board Audio
Monitor(s) Displays
HP Pavilion 23xi
Screen Resolution
1920 x 1200
Hard Drives
1x 500GB SSD
1x 3TB HHDD
4x 1TB in 1+0 RAID
PSU
750W
Case
Antec
Cooling
4 Fans + Liquid Cooling System
Keyboard
Razer Black Widow Ultimate
Mouse
Logitech G700
Internet Speed
23 MB/s
Antivirus
Avast! Antivirus
Browser
Google Chrome
Probably the memory needs to be in matched pairs. Is the 2gb one chip ? How many slots total are in the computer ?
 

My Computer My Computer

At a glance

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x6...AMD fx8350 4ghz, AMD-32 2400mhz, AMD-64 3200m...2gb, 4gb on the Ult 7600, 4gb on Technet RTM,...Draw my own Graphics, several nVidia cards
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Built them myself, Science Experiments !
OS
Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
CPU
AMD fx8350 4ghz, AMD-32 2400mhz, AMD-64 3200mhz, AMDx64 2.8G
Motherboard
SIS 755, ECS-K8M890M-M (Ult 7600), GigaByte & others
Memory
2gb, 4gb on the Ult 7600, 4gb on Technet RTM, 32gb on FX8350
Graphics Card(s)
Draw my own Graphics, several nVidia cards
Sound Card
on motherboard
Monitor(s) Displays
19" flat scr, 28" I-Inc widescr,22" Emprex Widescr, 23" Acer
Screen Resolution
1280 x 1024, 1440 x 900, 1920 x 1080
Hard Drives
6 pata Ide HD's & 2 Sata HD's
added 80gb external on Ult 7600 computer,
numerous extra 1tb, 2TB, 3Tb SATA HD's
A collection of ext HD Docks w/ HDs
PSU
430w, 550w, 600w, 700, 800, etc
Case
All Generic Full Towers
Cooling
Open Air & a few fans, some w/ colored LEDs
Keyboard
Compaq & Dell recycled from GoodWill
Mouse
Made in China Optical Wired Mouse
Internet Speed
Fast Cable InterNet
Antivirus
AVG Free on 24 different Desktops, NO Problems!
Browser
IE 8 is preferred, but use FireFox sometimes
Other Info
Linksys Routers, switches, & Hubs
Too Many USB Flash Drives to count, Biggest is 64GB !
Eight computers in my home network.
Sixteen computers at my business network.
Linked via TeamViewer !
Lots of old used spare computer parts everywhere!
the 2 gb is in one chip, there are currently 4 slots available including the 2 that are being taken up by the original and the new one that was put in.
 

My Computer My Computer

At a glance

Windows 8.1Intel i7 4790K 4.0GHz32 GBEVGA
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 8.1
CPU
Intel i7 4790K 4.0GHz
Motherboard
Asus Maximus VI Formula
Memory
32 GB
Graphics Card(s)
EVGA
Sound Card
On-Board Audio
Monitor(s) Displays
HP Pavilion 23xi
Screen Resolution
1920 x 1200
Hard Drives
1x 500GB SSD
1x 3TB HHDD
4x 1TB in 1+0 RAID
PSU
750W
Case
Antec
Cooling
4 Fans + Liquid Cooling System
Keyboard
Razer Black Widow Ultimate
Mouse
Logitech G700
Internet Speed
23 MB/s
Antivirus
Avast! Antivirus
Browser
Google Chrome
The MB is probably wanting each slot to have a 2gb stick, therfore 4 x 2gb = 8gb

So the MB probably does not like the 1gb stick :(
 

My Computer My Computer

At a glance

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x6...AMD fx8350 4ghz, AMD-32 2400mhz, AMD-64 3200m...2gb, 4gb on the Ult 7600, 4gb on Technet RTM,...Draw my own Graphics, several nVidia cards
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Built them myself, Science Experiments !
OS
Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
CPU
AMD fx8350 4ghz, AMD-32 2400mhz, AMD-64 3200mhz, AMDx64 2.8G
Motherboard
SIS 755, ECS-K8M890M-M (Ult 7600), GigaByte & others
Memory
2gb, 4gb on the Ult 7600, 4gb on Technet RTM, 32gb on FX8350
Graphics Card(s)
Draw my own Graphics, several nVidia cards
Sound Card
on motherboard
Monitor(s) Displays
19" flat scr, 28" I-Inc widescr,22" Emprex Widescr, 23" Acer
Screen Resolution
1280 x 1024, 1440 x 900, 1920 x 1080
Hard Drives
6 pata Ide HD's & 2 Sata HD's
added 80gb external on Ult 7600 computer,
numerous extra 1tb, 2TB, 3Tb SATA HD's
A collection of ext HD Docks w/ HDs
PSU
430w, 550w, 600w, 700, 800, etc
Case
All Generic Full Towers
Cooling
Open Air & a few fans, some w/ colored LEDs
Keyboard
Compaq & Dell recycled from GoodWill
Mouse
Made in China Optical Wired Mouse
Internet Speed
Fast Cable InterNet
Antivirus
AVG Free on 24 different Desktops, NO Problems!
Browser
IE 8 is preferred, but use FireFox sometimes
Other Info
Linksys Routers, switches, & Hubs
Too Many USB Flash Drives to count, Biggest is 64GB !
Eight computers in my home network.
Sixteen computers at my business network.
Linked via TeamViewer !
Lots of old used spare computer parts everywhere!
Ok, I will see what we can do about that. Maybe just get a new stick from the store.:confused:

Thanks again,
~curt
 

My Computer My Computer

At a glance

Windows 8.1Intel i7 4790K 4.0GHz32 GBEVGA
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 8.1
CPU
Intel i7 4790K 4.0GHz
Motherboard
Asus Maximus VI Formula
Memory
32 GB
Graphics Card(s)
EVGA
Sound Card
On-Board Audio
Monitor(s) Displays
HP Pavilion 23xi
Screen Resolution
1920 x 1200
Hard Drives
1x 500GB SSD
1x 3TB HHDD
4x 1TB in 1+0 RAID
PSU
750W
Case
Antec
Cooling
4 Fans + Liquid Cooling System
Keyboard
Razer Black Widow Ultimate
Mouse
Logitech G700
Internet Speed
23 MB/s
Antivirus
Avast! Antivirus
Browser
Google Chrome
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