No internet access

[jakjam]

Hi, i wonder if anyone can help. I have a new desktop computer and accessed the internet via sky broadband via LAN. i have cancelled my sky and had virgin cable broadband installed. i opted for a wireless system (my desktop is wireless enabled). the virgin help desk operator went through it all with me and the router/modem is all set up. my problem is that although i connect to the network i have no internet access. The virgin help desk operator does not know why this is but someone has suggested that it may be the firewall blocking it. Also i still have sky broadband installed on my computer for another few days when it will be cut off.

i would appreciate any help.

Thanks.

 

[BugMeister]

when you finish your sky subscription, uninstall the software relating to it..
- then use the Virgin installation disk to do a repair..

 

[ickymay]

Hi, i wonder if anyone can help. I have a new desktop computer and accessed the internet via sky broadband via LAN. i have cancelled my sky and had virgin cable broadband installed. i opted for a wireless system (my desktop is wireless enabled). the virgin help desk operator went through it all with me and the router/modem is all set up. my problem is that although i connect to the network i have no internet access. The virgin help desk operator does not know why this is but someone has suggested that it may be the firewall blocking it. Also i still have sky broadband installed on my computer for another few days when it will be cut off.

i would appreciate any help.

Thanks.

please download extract and run this batch file View attachment ipconfig by ickymay.zip and upload the txt results here or a screenshot