Solved No more connectivity

[davide21]

Hello,
my Samsung Slate 7 can't connect anymore with no apparent reason:

- limited connectivity on wireless networks
- no connection with 3G usb pen
- can't register in network through cellphone (it does reach the phone using bluetooth, but doesn't go any further)
- when i plug the ethernet using his dock, nothing happens.

Following you have some diagnostic:

Atheros CCX Diagnostic (sorry it's in italian)

Atheros CCX Diagnostic Log (google translated)

Test driver installation

This test verifies the installation of the driver of the radio.

The radio's registry keys are OK.

Nic name. . . . . . . . . : Option GTM67x PCIe WiFi Adapter
Driver name. . . . . . . : ATHRX
Driver path. . . . . . . : C: \ windows \ system32 \ DRIVERS \ athrx.sys
Driver version. . . . . . : 9.2.0.225
Active Profile Name. . : Spreading Virus Server

The driver of the radio was installed.


Test card insertion

This test verifies the card is inserted.


The card has been inserted.



Test enablement card

This test verifies the qualification card / radio.



The radio has been enabled.



association Test

This test verifies the association of the adapter client to an access point.

Link Status. . . . . . . : Associated

AP Name. . . . . . . . . : Spreading Virus Server

AP IP Address. . . . . . : unavailable


test passed


authentication Test

This test verifies the authentication.

Link Status. . . . . . . : Associated

Encryption type. . . . . :

WEP Enabled. . . . . . . :


test passed


network Test

This test verifies the network settings.

Fail to execute ipconfig.exe


The computer is not configured to use client adapter.

Use the Network icon in System Preferences to set the

configuring the network for the client adapter.

ipconfig /all (google translated)

Windows IP Configuration

*** Host Name. . . . . . . . . . . . . . : D21-tablet
*** Primary DNS suffix. . . . . . . . :
*** Type node. . . . . . . . . . . . . . : Hybrid
*** IP Routing Enabled. . . . . . . . . : No
*** WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection 2:

*** State support. . . . . . . . . . . . : Media disconnected
*** Connection-specific DNS Suffix:
*** Description. . . . . . . . . . . . . : Bluetooth Device (Personal Area Network) # 2
*** Physical Address. . . . . . . . . . . : CA-94-E0-A9-C3-95
*** DHCP enabled. . . . . . . . . . . . : Y
*** Autoconfiguration Enabled: Y

Tunnel adapter Teredo Tunneling Pseudo-Interface:

*** State support. . . . . . . . . . . . : Media disconnected
*** Connection-specific DNS Suffix:
*** Description. . . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
*** Physical Address. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
*** DHCP enabled. . . . . . . . . . . . : No
*** Autoconfiguration Enabled: Y

Tunnel adapter isatap. {4BAF5316-796c-4b0e-84BF-A09A23CB4801}:

*** State support. . . . . . . . . . . . : Media disconnected
*** Connection-specific DNS Suffix:
*** Description. . . . . . . . . . . . . : Microsoft ISATAP Adapter
*** Physical Address. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
*** DHCP enabled. . . . . . . . . . . . : No
*** Autoconfiguration Enabled: Y

Windows Diagnostic (google translated)

Network Card
problems Found


􀀟 There may be a problem with the driver
adapter Local Area Connection (LAN)
detected

Unable to bind automatic IP protocol stack to
network card.

Configure the wired network card Operation
completed

Allows you to configure the network adapter so that it can communicate with
this network using either Internet Protocol Version 4 (TCP/IPv4 ) that the
Internet Protocol version 6 (TCP/IPv6 ) .

Registry network diagnostics
Filename: A88607A5 - 8637 - 456D - 9936 - 9ACF2A023786.Repair.Admin.4.etl
Problems with the wired network card Operation
completed



􀀟 There may be a problem with the driver
adapter Wireless Network Connection
detected

Unable to bind automatic IP protocol stack to
network card.

Configure the wireless network card Operation
completed

Allows you to configure the network adapter so that it can communicate with
this network using either Internet Protocol Version 4 (TCP/IPv4 ) that the
Internet Protocol version 6 (TCP/IPv6 ) .
Registry network diagnostics
Filename: 67001CBF - 664E - 4DE1 - 8340 - 785085D1F81B.Repair.Admin.1.etl


Problems with the wireless network card Operation
completed



􀀟 There may be a problem with the driver
Mobile Broadband Connection tab

Unable to bind automatic IP protocol stack to
network card.

Configures the board ' Mobile Broadband Connection '
Operation completed

Allows you to configure the network adapter so that it can communicate with
this network using either Internet Protocol Version 4 (TCP/IPv4 ) that the
Internet Protocol version 6 (TCP/IPv6 ) .

Registry network diagnostics
Filename: 6151BA96 - 9F54 - 497E - 8719 - 304A39AEB737.Repair.Admin.7.etl

Card Issues ' Mobile Broadband Connection ' Operation
completed


---


Details detection
Diagnostics Information ( Network Card )
Details on the diagnosis of network card :
Information network adapter driver Bluetooth Network Connection 2:
Description . . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Manufacturer . . . . . . . . . . . . : Microsoft
Provider. . . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . . . : 6.1.7600.16385
INF file name . . . . . . . . . . . : C: \ windows \ INF \ bthpan.inf
Date INF file. . . . . . . . . . . : Monday, July 13, 2009 20:39:56
Name section . . . . . . . . . . . : BthPan.Install
Hardware ID . . . . . . . . . . . . : Bth \ ms_bthpan
Mark was instance. . . . : 0x180200a
Status Code Device Manager. : 0
IfType . . . . . . . . . . . . . . : 6
Type the physical media. . . . . . . : 10


Diagnostics Information ( Network Card )
Details on the diagnosis of network card :
Information network card drivers Mobile Broadband Connection :
Description . . . . . . . . . . . . : GlobeTrotter MO67xx - Network Interface
Manufacturer . . . . . . . . . . . . : Option
Provider. . . . . . . . . . . . . : Option
Version . . . . . . . . . . . . . : 5.1.39.6
INF file name . . . . . . . . . . . : C: \ windows \ INF \ oem23.inf
Date INF file. . . . . . . . . . . : Wednesday, October 5, 2011 01:04:26
Name section . . . . . . . . . . . : DrvInst7MO.Ndi
Hardware ID . . . . . . . . . . . . : Optionbus \ gthsm67x_net
Mark was instance. . . . : 0x180200a
Status Code Device Manager. : 0
IfType . . . . . . . . . . . . . . : 243
Type the physical media. . . . . . . : 8


Diagnostics Information ( Network Card )
Details on the diagnosis of network card :
Information network card drivers Local Area Connection (LAN):
Description . . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Manufacturer . . . . . . . . . . . . : Realtek
Provider. . . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . . . : 7.2.1127.2008
INF file name . . . . . . . . . . . : C: \ windows \ INF \ netrtx64.inf
Date INF file. . . . . . . . . . . : Monday, July 13, 2009 20:37:30
Name section . . . . . . . . . . . : RTL8168C.ndi
Hardware ID . . . . . . . . . . . . : Pci \ ven_10ec & dev_8168 & REV_02
Mark was instance. . . . : 0x180200a
Status Code Device Manager. : 0
IfType . . . . . . . . . . . . . . : 6
Type the physical media. . . . . . . : 14


Diagnostics Information ( Network Card )
Details on the diagnosis of network card :
Information network card drivers Wireless Network Connection :
Description . . . . . . . . . . . . : Option GTM67x PCIe WiFi Adapter
Manufacturer . . . . . . . . . . . . : Atheros Communications Inc.
Provider. . . . . . . . . . . . . : Atheros Communications Inc.
Version . . . . . . . . . . . . . : 9.2.0.225
INF file name . . . . . . . . . . . : C: \ windows \ INF \ oem27.inf
Date INF file. . . . . . . . . . . : Monday, January 24, 2011 11:36:48
Name section . . . . . . . . . . . : ATHR_DEV_OS61_30A1op.ndi
Hardware ID . . . . . . . . . . . . : Pci \ ven_168c & dev_002b & subsys_00231931
Mark was instance. . . . : 0x180200a
Status Code Device Manager. : 0
IfType . . . . . . . . . . . . . . : 71
Type the physical media. . . . . . . : 9


Registry network diagnostics
Filename: 67001CBF - 664E - 4DE1 - 8340 - 785085D1F81B.Diagnose.Admin.0.etl


Registers and other elements of network configuration
Filename: NetworkConfiguration.cab

Information on the collection
Computer Name : D21 - TABLET
Windows version: 6.1
Architecture: amd64
Date / Time: Monday, September 9, 2013 16:43:37
author Details

Windows Network Diagnostics
Detects problems with network connectivity .
Package Version : 1.0
Entities Publication : Microsoft Windows

Network Card
Solve problems with Ethernet cards , wireless, or other network adapters .
Package Version : 1.0
Entities Publication : Microsoft Corporation

I have tried several times to reinstall Samsung drivers with no results.

Anyone has any clue?!

 

[davide21]

mmmm, no clue?

 

[chev65]

The Windows diagnostic mentioned a problem binding the IP protocol stack to the network card. This could mean that TCP/IP has been corrupted.

If you can post the ipconfig/all from this tablet it might show me more, in the mean time run the file below which will reset everything in the network stack.

 

[davide21]

Hi Chev,
i've run your exe, after that the tablet rebooted.

Then i wrote ipconfig /all and this is what it gives me (google translated)

Windows IP Configuration

*** Host Name. . . . . . . . . . . . . . : D21-tablet
*** Primary DNS suffix. . . . . . . . :
*** Type node. . . . . . . . . . . . . . : Hybrid
*** IP Routing Enabled. . . . . . . . . : No
*** WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection 2:

*** State support. . . . . . . . . . . . : Media disconnected
*** Connection-specific DNS Suffix:
*** Description. . . . . . . . . . . . . : Bluetooth Device (Personal Area Network) # 2
*** Physical Address. . . . . . . . . . . : CA-94-E0-A9-C3-95
*** DHCP enabled. . . . . . . . . . . . : Y
*** Autoconfiguration Enabled: Y

Tunnel adapter Teredo Tunneling Pseudo-Interface:

*** State support. . . . . . . . . . . . : Media disconnected
*** Connection-specific DNS Suffix:
*** Description. . . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
*** Physical Address. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
*** DHCP enabled. . . . . . . . . . . . : No
*** Autoconfiguration Enabled: Y

Tunnel adapter isatap. {4BAF5316-796c-4b0e-84BF-A09A23CB4801}:

*** State support. . . . . . . . . . . . : Media disconnected
*** Connection-specific DNS Suffix:
*** Description. . . . . . . . . . . . . : Microsoft ISATAP Adapter
*** Physical Address. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
*** DHCP enabled. . . . . . . . . . . . : No
*** Autoconfiguration Enabled: Y

Pretty much the same it gave me the other day.

What does it mean?

 

[davide21]

no clue?

 

[Shadowjk]

Just while chev is currently away may I ask, are the drivers appropriately installed at all? What does device manager show?

IPconfig shows no indication that a WiFi adapter is installed on the system. Only a bluetooth one.

Josh

 

[davide21]

Hello,
this is what is shown:

The point is that all this happened out of the blue...

 

[chev65]

I see the WiFi Adapter as the GTM67x PCIe but it's not showing up at all in the ipconfig.

What is the virtual adaptor I see there called Fortinet, and what is the Globetrotter MO67xx network interface used for?

I have a feeling that some of these other network interfaces may be causing problems.

 

[davide21]

Fortinet was a VPN software i uninstalled
GlobeTrotter should be the 3G SIM card device for the tablet (never worked, from what i know).

 

[davide21]

My device is this: Samsung Slate 7

 

[chev65]

You should try to uninstall the VPN device and the Globe trotter device completely from the system, after the uninstall you might want to run CCleaner to remove what's left over and to remove the registry entries they left behind.

From what I can tell here something in the network interface is causing your PCIe adaptor to not show up at all.

 

[davide21]

I tried for a while, uninstalling everything. At that point the lan connection was working.
Then i got sick and just installed windows 8.1: everything working now ^__^

 

[chev65]

I tried for a while, uninstalling everything. At that point the lan connection was working.
Then i got sick and just installed windows 8.1: everything working now ^__^

I'm sure that must have been the problem then. I guess installing a different Op system would work as well. :sarc: