No Wake From Sleep – BlockedI have an issue with the sleep function. T

[Neophile]

No Wake From Sleep – BlockedI have an issue with the sleep function. T

I have an issue with the sleep function. The computer does not awake from sleep. When I try to do it, it behaves as if it was waking, but it never ends and there is only a black screen; the mouse and keyboard are inoperative. The only thing possible to do is a hard reboot. When it boots, it shows a notice with a minute report (in the zip file) usually saying there was a blue screen, but I NEVER see any blue screen at all.

I know the power configuration is OK because I have always used the same scheme. A powercfg –energy report shows several errors and warnings. They refer to USB and PCI (vendor 1002=ATI motherboard), but I don’t know how to repair them.

I downloaded the drivers downloader from Rrecipester.org and downloaded and installed the drivers. They are all Broadcom Corporation signed, the brand of my USB Bluetoth attachment. I rebooted after installing, as recommended. Run powercfg –energy again and got the same report issues (in the zip file). I don’t think the processor utilization warnings to be very important because they are low and sporadic picks. It has been like this for some time now, so I don’t have a restore point. Can someone help and tell me what I can do so solve this issue, please?

Files uploaded in the attached zip:
. Windows warning after reboot
. Windows dump and xml files (2 = 1 each)
. Powercfg -energy report


I wanted to correct the thread title, but was unable to do it. Maybe someone else can do it.

 

[Maguscreed]

Quite confident it's a driver issue, it will be very difficult to troubleshoot from the one included dump file though as it's incomplete and inconclusive.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000109b, (reserved)
Arg3: 0000000004440006, Memory contents of the pool block
Arg4: fffffa8007c481b0, Address of the block of pool being deallocated

Debugging Details:
------------------

***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.

Cannot get _POOL_TRACKER_BIG_PAGES type size
Cannot get _POOL_TRACKER_BIG_PAGES type size

POOL_ADDRESS:  fffffa8007c481b0 

BUGCHECK_STR:  0xc2_7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffffa80036544e0 to fffff800038c2d40

STACK_TEXT:  
fffff800`00b9c360 fffffa80`036544e0 : 00000000`00000000 00000000`000007ff fffffa80`03619000 fffffa80`04498360 : 0xfffff800`038c2d40
fffff800`00b9c368 00000000`00000000 : 00000000`000007ff fffffa80`03619000 fffffa80`04498360 fffff800`038d0fff : 0xfffffa80`036544e0


STACK_COMMAND:  kb

SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

BUCKET_ID:  CORRUPT_MODULELIST

Followup: MachineOwner

 

[Neophile]

Thank you for replying Maguscreed. I am also convinced the issue is from a driver, and from what we can read on the powercfg report it is almost sure to be from the bluetoth. If it is, how can I solve the issue? Is there a way to completely uninstall and clean its drivers and registry entries and reinstal? Al least I could try that. Or any other thing. Any idea would be grate to try. I have had this bluetooth for two years now without having or causing problems. Thank you.

 

[Maguscreed]

It's likely just using a vista driver, if the memory dump had been complete I would have the name of the actual driver file and could provide you with more specific information.

With that in mind, doing the following, and allowing it a minute or two before restart next time the problem occurs will hopefully give us a complete memory dump to work with.
To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header
Select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

 

[Neophile]

I am not quite sure that I fully understood your instructions. Here is what I did.

I set the minidump at sysdm.cpl (it was for Kernel memory dump). I rebooted, then pressed the sleep button and the PC went to sleep. a little while after when it was fast asleep I tried to wake it. The same issue happened. I had to reboot it and copied the minidump file from \Windows\Minidump.

However, I wanted to check the setting at sysdm.cpl and noticed it had changed itself to Kernel memory dump again. Is this OK or didn't I do exactly as you meant?

Thanks again.

I had to change the extension to TXT because the uploader did not accepted it as a DMP. This time I couldn't fund the XML file. Disappeared

 

[Maguscreed]

that appears to be the same dump file. Or it is also corrupt.
I have no idea why it would keep setting itself to kernel dump. I can actually read the large memory dumps which appears to be what it's making, however they are too big to attach here on this site.

 

[Neophile]

No, I am sure it is not the same because I did delete the other one before and had the directory clean before following your instructions. I can upload the large one (>485MB) somewhere, but it will take some time because of its size. Maybe 1/2 hour, not sure. I'll start now just in case you want it.
Yes, ut is strange that the dump file setting changed. I am sure I saved with the OK (twice) before rebooting and then put the PC to sleep. Then, I tried the sleep function and checked after the hard reboot.

 

[Neophile]

It is uploaded here
JumboFiles.com - Dedicated Hosting
Sorry, come to think of it I should have zipped the file to make shorter

 

[Neophile]

Any solution or idea, please? The file was uploaded on Sunday.

 

[Neophile]

Please, is there someone who could read the file and give an answer?

 

[Maguscreed]

sorry I've been terribly busy and you've gone and gotten ignored because of it, I'll drop a friend a line to make sure you get taken care of.

 

[Neophile]

Thank you Meguscreed. I thought it could be that, but someone might go on. I think I can fix if I know the culprit. In that case I only have to search for the right driver and install.

 

[writhziden]

The .dmp file was corrupt, unfortunately. That is one of the reasons we prefer a set of minidump .dmp files in case some are corrupt. Have you had crashes since the one that you uploaded?


Check your system for corrupted data:

• If you are overclocking any hardware, please stop.
  
  
• Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html.
  For any drives that do not give the message:
  Windows has checked the file system and found no problems
  run disk check again as above. In other words, if it says:
  Windows has made corrections to the file system
  after running the disk check, run the disk check again.
  
  
• Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

 

[panais]

You need to enable minidump the right way,so follow these steps,

Select the Small memory dump

OPTION TWO, step 2.

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

And always follow these steps and upload here the crash\bsod files.
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Also,run http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Let it run until at least 9 passes are completed, or errors are found (whichever comes first). The longer you run it, the better.

 

[Neophile]

Thank you very much for the instructions. As this will take some time to do I will come back later after performing and compiling all the required information.

 

[Neophile]

I did not have normal crashes as when you get a blue screen and the computer stops or reboots, but only as I described: It doesn’t come back from sleep, the screen stays black with the power saving monitor on, and both keyboard and mouse are dead. I have to reboot, and when I do it I get a warning of a blue screen and a memory dump just as if it had happened, but sometimes I get nothing after rebooting. The computer does awake normally from sleep about once out of four or five times. However, now I started getting sporadic normal blue scree crashes.

I set the ChkDsk on the registry and uploaded the logs from System Volume Information, the Minidumps, the Kernel dumps, the Memtest86+ and the Powercfg -energy report. This is the download link: TestsResults.7z - 206.3 Mb.

I left Memtest85+ working and when I came back it was on the 9th pass (8 complete). It didn’t find any problem, but I couldn’t find a way to save the results. There is a bad quality picture of it in the upload.

SFC scan shows no integrity violations.

I downloaded Windows_NT6_BSOD_v3.03_jcgriff2_.exe before I had to pause this thread, but I can’t remember where I read the recommendation and usage in the forum and what it was for. The search with the file name gets no matches. I run it and at the end it produced a [email protected] file, what looks like a Firefox extension, but I don’t know what to do with it.

Thank you for the support.

 

[writhziden]

The instructions for Windows_NT6_BSOD_v3.30_jcgriff2_.exe are the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Loading Dump File [D:\Kingston\BSODDmpFiles\Neophile\Minidump\MiniDump(sleep)2.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (3 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Machine Name:
Kernel base = 0xfffff800`03866000 PsLoadedModuleList = 0xfffff800`03aaa650
Debug session time: Wed Apr 18 07:54:54.229 2012 (UTC - 6:00)
System Uptime: 0 days 0:48:48.649
Loading Kernel Symbols
...............................................................
................................................................
................................................................

Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 109b, 4440005, fffffa8004e6bb10}

Unable to load image \SystemRoot\system32\DRIVERS\HssDrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for HssDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys
GetPointerFromAddress: unable to read from fffff80003b14100
Probably caused by : HssDrv.sys ( HssDrv+2bac )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000109b, (reserved)
Arg3: 0000000004440005, Memory contents of the pool block
Arg4: fffffa8004e6bb10, Address of the block of pool being deallocated

Debugging Details:
------------------


POOL_ADDRESS:  fffffa8004e6bb10 

FREED_POOL_TAG:  aPmI

BUGCHECK_STR:  0xc2_7_aPmI

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80003a0fbe9 to fffff800038e2c80

STACK_TEXT:  
fffff880`0319e2c8 fffff800`03a0fbe9 : 00000000`000000c2 00000000`00000007 00000000`0000109b 00000000`04440005 : nt!KeBugCheckEx
fffff880`0319e2d0 fffff880`01413195 : 00000000`00000000 00000000`00000000 00000000`6370444e 00000000`00000000 : nt!ExDeferredFreePool+0x1201
fffff880`0319e380 fffff880`03dc0bac : fffff880`0319e5c0 fffffa80`045cebe8 fffffa80`045cebe8 fffffa80`045cebe8 : ndis!NdisFreeMemory+0x15
fffff880`0319e3b0 fffff880`0319e5c0 : fffffa80`045cebe8 fffffa80`045cebe8 fffffa80`045cebe8 fffff880`03dca100 : HssDrv+0x2bac
fffff880`0319e3b8 fffffa80`045cebe8 : fffffa80`045cebe8 fffffa80`045cebe8 fffff880`03dca100 00000000`00000004 : 0xfffff880`0319e5c0
fffff880`0319e3c0 fffffa80`045cebe8 : fffffa80`045cebe8 fffff880`03dca100 00000000`00000004 fffffa80`04de07b0 : 0xfffffa80`045cebe8
fffff880`0319e3c8 fffffa80`045cebe8 : fffff880`03dca100 00000000`00000004 fffffa80`04de07b0 fffffa80`04e6bb10 : 0xfffffa80`045cebe8
fffff880`0319e3d0 fffff880`03dca100 : 00000000`00000004 fffffa80`04de07b0 fffffa80`04e6bb10 fffffa80`045cebe8 : 0xfffffa80`045cebe8
fffff880`0319e3d8 00000000`00000004 : fffffa80`04de07b0 fffffa80`04e6bb10 fffffa80`045cebe8 fffffa80`00000000 : HssDrv+0xc100
fffff880`0319e3e0 fffffa80`04de07b0 : fffffa80`04e6bb10 fffffa80`045cebe8 fffffa80`00000000 00000000`00000000 : 0x4
fffff880`0319e3e8 fffffa80`04e6bb10 : fffffa80`045cebe8 fffffa80`00000000 00000000`00000000 fffff880`01412723 : 0xfffffa80`04de07b0
fffff880`0319e3f0 fffffa80`045cebe8 : fffffa80`00000000 00000000`00000000 fffff880`01412723 00000000`00000000 : 0xfffffa80`04e6bb10
fffff880`0319e3f8 fffffa80`00000000 : 00000000`00000000 fffff880`01412723 00000000`00000000 fffffa80`04e6bb10 : 0xfffffa80`045cebe8
fffff880`0319e400 00000000`00000000 : fffff880`01412723 00000000`00000000 fffffa80`04e6bb10 fffffa80`079f1168 : 0xfffffa80`00000000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
HssDrv+2bac
fffff880`03dc0bac ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  HssDrv+2bac

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: HssDrv

IMAGE_NAME:  HssDrv.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c7fe31b

FAILURE_BUCKET_ID:  X64_0xc2_7_aPmI_HssDrv+2bac

BUCKET_ID:  X64_0xc2_7_aPmI_HssDrv+2bac

Followup: MachineOwner
---------

Crash caused by Hotspot Shield. Remove the VPN software to test. If it is needed, try to obtain an update for the software. You had two crashes like this.

 

[Neophile]

Thank you for analysing.

It is very interesting. That file is from Hotspot Shield's based Expat Shield, an application used to watch BBC TV channels. It is still the latest version. It is strange because it is installed but I only use it for what it is meant, and it was not working at the moment when these crashes happened and their dump files where generated. Nevertheless, it is clearly on the dump file. I am going to uninstall, try what happens when waking from sleep and post it here. Afterwards I will also contact Expat Shield because it causes another issue: POP mail client programs do not receive or send mail when the application is connected/on (at least MS Outlook, Incredimail and Mailwasher).

 

[writhziden]

You're welcome. Let us know how things go with it removed. I also look forward to seeing what Expat Shield's representative says in response to your inquiry.

 

[Neophile]

I uninstalled Expat Shield and waited these few past days to tell about what happened afterwards. Since then I put the computer to sleep many times, but only twice happened something similar, but not quite the same. It was only when I put it to sleep shortly after starting (or rebooting). It might not have finished to load everything before sleeping. Not sure why.

Once, Instead of waking the screen remained black, even if On, on a power saving monitor that goes automatically to standby when with no signal input. The keyboard was not completed blocked because the leds went On/Off with their keys, but Ctrl+Alt+Del didn’t work. I can’t know about the mouse because there was no cursor. When rebooting there was no notice about a blue screen, but this did not happened all the time before either.

The second time was like before and after rebooting there was a BSOD notice with corresponding dump files. These dump files were not where I expected, but under C:\Windows\SysWOW64\. The zip file and the OLD one are attached. The Minidumps, the Kernel dump and the Powercfg -energy report are at the same place as the other set, but they are fewer. Will this issue be the same?

I wrote to Expat Shield, but didn’t receive any answer up to this date, but I gave the them the link to this thread, so they must be fully informed.

Thank you for helping.