No Wake From Sleep – BlockedI have an issue with the sleep function. T

[writhziden]

Problem Devices:

sptd	ROOT\LEGACY_SPTD\0000	This device is not present, is not working properly, or does not have all its drivers installed.

Please remove any CD/DVD virtualization software, such as Daemon Tools/Alcohol 120%, as they use a driver called sptd.sys that is known to cause BSODs. Use add/remove programs to remove the software. After removing the software, use the sptd.sys uninstaller to remove sptd.sys from the system.

I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free.

Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free.

Loading Dump File [D:\Kingston\BSODDmpFiles\Neophile\Windows_NT6_BSOD_jcgriff2\042112-21543-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (3 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Machine Name:
Kernel base = 0xfffff800`0384b000 PsLoadedModuleList = 0xfffff800`03a8f650
Debug session time: Sat Apr 21 01:12:15.419 2012 (UTC - 6:00)
System Uptime: 0 days 0:09:17.839
Loading Kernel Symbols
...............................................................
................................................................
..........................................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff800038cc415}

Unable to load image \SystemRoot\System32\Drivers\aswSP.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
Probably caused by : aswSP.SYS ( aswSP+5ff1 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800038cc415, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003af9100
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KeSetEvent+1e3
fffff800`038cc415 488b00          mov     rax,qword ptr [rax]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  fffff880030cb840 -- (.trap 0xfffff880030cb840)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffff88006c3e4e0
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800038cc415 rsp=fffff880030cb9d0 rbp=0000000000000002
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=fffffa8003760560 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe cy
nt!KeSetEvent+0x1e3:
fffff800`038cc415 488b00          mov     rax,qword ptr [rax] ds:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800038c7229 to fffff800038c7c80

STACK_TEXT:  
fffff880`030cb6f8 fffff800`038c7229 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`030cb700 fffff800`038c5ea0 : 00000000`00000202 fffff800`038e6a43 fffffa80`000000ff fffff880`06c3e4d8 : nt!KiBugCheckDispatch+0x69
fffff880`030cb840 fffff800`038cc415 : 00000000`00000000 00000000`00000000 00000000`00000014 00000000`00000000 : nt!KiPageFault+0x260
fffff880`030cb9d0 fffff880`0453aff1 : fffffa80`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeSetEvent+0x1e3
fffff880`030cba40 fffffa80`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 fffffa80`03f011b0 : aswSP+0x5ff1
fffff880`030cba48 00000000`00000000 : 00000000`00000000 00000000`00000000 fffffa80`03f011b0 fffff800`038cb6c1 : 0xfffffa80`00000000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
aswSP+5ff1
fffff880`0453aff1 ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  aswSP+5ff1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: aswSP

IMAGE_NAME:  aswSP.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  4d65203e

FAILURE_BUCKET_ID:  X64_0xA_aswSP+5ff1

BUCKET_ID:  X64_0xA_aswSP+5ff1

Followup: MachineOwner
---------

Appears to be related to avast! which has been common of late... Not sure if it is due to an issue with avast! itself, or if it is conflicting with certain systems, or maybe an update caused it to be corrupted. Try installing the latest version of avast! after uninstalling it using the avast! Uninstall Utility | Download aswClear for avast! Removal

 

[Neophile]

Thank you for further information.
I don’t have CD/DVD virtualization software, so this point was easy – nothing to do. I have VMware installed (mounted) on a HD (B:\) with Windows 98, 8 and Suze ISOs copied on another HD (D:\). Can this be a problem? However, searching for SPTD (sptd.sys) produced quite a few results, all related with Backup4All. As I no longer use it often, but other ways to backup, I uninstalled and cleaned registry and system from all files and entries left, which were many. I waited to see the results before attacking Avast.

The real BSODs with blue screens happened lastly, only after my first post, as well as some idiosyncrasies on the computer behaviour, like taking longer time to react, even on scrolling Firefox, or the cursor sometimes stopping to respond for short moments. So I don’t think they were related to the computer failing to wake from sleep. This seems to be confirmed for your discovery of the STDP issue, and did go away after uninstalling Backup4All. So I didn't do anything with Avast. I tried to put it to sleep shortly after starting/rebooting and no blue screen followed, but I still get errors on Event Viewer when starting/rebooting. I am only transcribing details that seem significant, unless you want them all. They are related to SPTD and Bluetoth.


Error 1
The mutual authentication between the local Bluetooth adapter and a device with Bluetooth adapter address (00:0f:de:27:19:84) failed.
Source: BTHUSB .. Event ID: 16 .. User: N/A
Event Log Online Help: Event Source: sptd

Error 2
Driver detected an internal error in its data structures for .
Source: sptd .. Event ID: 4 .. User: N/A
Event Log Online Help: Event Source: sptd

Error 3
The Bluetooth driver expected an HCI event with a certain size but did not receive it.
Source: BTHUSB .. Event ID: 5 .. User: N/A
Event Log Online Help: Event Source: BTHUSB

Error 4
The AMD FUEL Service service failed to start due to the following error:
The system cannot find the path specified.
Source: Service Control Manager .. Event ID: 7000 .. User: N/A
Event Log Online Help: Goes to a long page: Event ID 7000
I tried the suggested command line query (sc query AMD_FUEL), but the system answer was: The specified service does not exist as an installed service.


All I found on the computer searching for SPDT was on files contained in the uploaded Windows_NT6_BSOD_jcgriff2 zipped folder that I still have.

I try to keep the computer running easily, cleaned and backed up with simple batches, but I think software are bunches of shit. PCs didn’t use to have BSODs and issues at all, at least for me, but issues just get more and worse with every year. I spend more time taking care of my computer that using it!

This is long because I have tried to explain as good as I could. Thank you for your help.

 

[writhziden]

Did you run the SPTD uninstall tool I linked to in my previous post? Windows does not seem to know it was uninstalled.


What other registry changes have you made besides those for SPTD, and how did you "clean" the registry?


The more tweaks (such as registry cleaning) you make to Windows, the further it will degrade until it stops working properly. Windows 7 handles its own maintenance very well, and unlike its predecessors, it is a lot more lightweight, resulting in less/no need for optimization tools. Unless you are very well versed with how the registry works, it is best to avoid cleaning it with any automated registry cleaning programs. They will slowly strip down the already lightweight Windows 7 system and eventually cause it to stop functioning.

 

[Neophile]

No, sorry, I did not understand that I should use sptd.sys uninstaller even after having removed Backup4All with all its files and registry entries, which according to your description were the culprit, and sptd.sys no longer existed in the system. I did not understand that sptd.sys should be used after all this, anyway. Now that I did it, there are no more errors on Event Viewer concerning STDP, but the Bluetooth ones persist at every start-up/reboot. When trying to use Bluetooth with a mobile phone, for instance, the modem connection tests OK, but the computer does not see files or anything else in the mobile.

I don’t use tweaking applications, boosters, optimizers, fixers (except MS FixIt), enhancers or whatever because I don’t trust them and have no use to what they do, and it is true that registry cleaners are both a waste of money and registry destroyers, so I use an efficient uninstaller which almost always finds and cleans lots of stuff left from uninstalling programs, just as I said about the very long list left when I uninstalled Backup4All. I honestly ignore if Win7 registry is lightweight. What I do know is that with every new OS version the registry is much larger and grows a lot in time, mostly because it records everything computer users do, including what nobody wants to be recorded. I understand that the registry size is not as important as it used to be with version 4, but I believe it is not good to leave all uninstall leftovers in there. I know how the registry works, but not enough to do most thing because you need to know much more than just that, so that I limit my intervention to what I am sure only. Some things are very useful, like saving branches with the settings of programs that are impossible to save otherwise, and merge them when they are reinstalled. Outlook is an example, and you can save hours on configuration and e-mail accounts settings after reinstallation. Even so, this cannot always be done.

Thank you for the suggestions, and sorry if I didn’t explain well because I am already writing too long. Let us see if I can solve this Bluetooth driver issue not yet going away.

 

[writhziden]

Have you attempted to re-install the Bluetooth drivers? Do your Bluetooth devices show up in Device Manager under Network adapters or Human Interface Devices?

To re-install the device drivers, download them from your motherboard site (that may currently be impossible since the ASUS sites crashed over the weekend and do not seem to have all the downloads available at the moment)... We may have to hold off fixing that error.

 

[Tank997]

i have the same exact problem, heres a thread ive made about it recently Resume from sleep mode fails, boot loops. - NVIDIA Forums, and i have tons of unsolved threads started about the same issue on these forums, no one knows how to fix it. Ive seen on some forum posts in other websites that say SP1 is the cause of it. If you're willing to uninstall SP1 and try sleep that will most likely fix your problem (not really because u wont have SP1 then).

 

[Neophile]

I attempted just before my first post, as I wrote it there, but nothing changed. Yes, they all show up, both under Network adapters and Human Interface Devices. Maybe I should try and clean all drivers files completely, not just uninstalling. How?

I couldn’t find anything for Bluetooth on Asus site or on my motherboard drivers and support page, except for Asus Dongle. Have I missed something?

Now, this is difficult because the Bluetooth manufacturer adapter (15542-02) instructions say it works with two driver sets: Broadcom and CSR. To choose (1st FAQ subject line on the page), they tell to plug it in and let Windows start loading the driver and read which one Windows chose; then download that one and install it. I can’t remember now, but if I use Broadcom must be because it was the result of the initial choice. So I uninstalled all under Human Interface Devices, but when I plugged the transmitter back it didn’t tell me which one was chosen (see attached images). Anyway, both presently available drivers are of the same date as the one I have for Win7-64bit, 29 Oct. 2009, maybe a bit old but still the latest.


Tank997
It does resume from sleep for me now, but I still have a problem with a Bluetooth driver. Please, see the previous posts on what regards the sleep resume issue.

 

[writhziden]

I see there it is Searching Windows Update... What drivers did it end up eventually installing for those three devices?

 

[Neophile]

A bit difficult to answer. I have these entries under Human Interface Devices:

Bluetooth HID Device — Bt – hidbth.sys, hidclass.sys, hidparse.sys & hidusb.sys
HID-compliant consumer control device — Lm - n/d
HID-compliant consumer control device – Bt - n/d
HID-compliant device — Lm - n/d
HID-compliant device — Lm - n/d
USB Human Interface Device — Bt – hidclass.sys, hidparse.sys & hidusb.sys
USB Human Interface Device — Bt – hidclass.sys, hidparse.sys & hidusb.sys
USB Input Device — Lm } Same on both:
USB Input Device — Lm } hidclass.sys, hidparse.sys & hidusb.sys

Lm- Logitech mouse
Bt- Bluetoth device
n/d = no drivers
All drivers are Microsoft OS


The searching window that you mention was after I unplugged and unistalled the Bt device, and then plugged it back again. As I said, that window didn't show it was applying the Broadcom or CSR drivers, as the manufacturer says, but also as I said, if I had installed Broadcom drivers before, it was because the searching window showed it up when I first plugged the Bt in.

Just to remember my first post, I started by uninstalling and reinstalling the Broadcom drivers before I posted, and I posted because I got no results. This time I left the installation as Windows did without adding the Broadcom drivers, but Bt still not seeing files, even if the modem on the mobile tests OK. This last one is very difficult for me to understand. The whole thing. I only post difficult things because the easy ones I can most often solve them myself.

 

[writhziden]

Are you suffering any performance issues with the errors? If not, I would just leave it be unless you really want it sorted.

Are there any applications that come with the Bluetooth dongle?

I had a Bluetooth dongle at one point, but I never used it and eventually just tossed it because it was too much of a hassle to get it working at that time... Mine was prior to Bluetooth devices becoming common. What I am getting at is: I am not really the best person to ask regarding these errors.

I did do some research and found other people with your problem, and theirs ended up being their Bluetooth devices themselves were not connecting to the Bluetooth device in the system. Do your Bluetooth devices work with the dongle?

 

[Neophile]

The only problem now is that I am unable to connect with anything, including the mobiles for synchronization. What is strange is that the modem diagnose connection is OK with a perfect log file. This is with Windows connection established through Devices and Printers, clicking on the device to connect. I think this is the simplest way to connect because it is Windows conceived, not through software from other vendors.

All that came with were the drivers for XP, Vista and Win7 on a mini CD. The drivers on the site are of a version only a couple of months later on the date but they are actually the same byte by byte. Broadcom has a more recent one that I have already tried without any change. Before trying to buy another dongle I wanted to remove all drivers, clean all Bluetooth entries from the registry and reinstall, but I don’t know how. Asus also has Bluetooth drivers, as you told me before, but through the 52 available most are for Intel and I can’t find a suitable for my hardware. They are at [FONT=&quot]ASUSTeK Computer Inc. -Support- Drivers and Download Bluetooth[/FONT]

 

[writhziden]

I would recommend that you stick with the drivers provided by the dongle manufacturer. ASUS drivers are for their own hardware and may cause conflicts. To do what you propose for uninstalling the drivers: Connect the device, uninstall it with the following steps:

1. Click Start Menu
2. Right Click My Computer/Computer
3. Click Manage
4. Click Device Manager from the list on the left
5. Find the device you are trying to uninstall by expanding the appropriate set of devices
6. Right click the device
7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
8. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
9. Restart your computer only if Windows asks you to.

Alternatively:

1. Login as an adminstrative user.
2. Click Start Menu
3. Click Control Panel
4. Click Hardware and Sound
5. Click Device Manager (the last link under Devices and Printers)
6. Find the device you are trying to uninstall by expanding the appropriate set of devices
7. Right click the device
8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
10. Restart your computer only if Windows asks you to.

If Windows asks you to restart, remove the device prior to restarting the computer.

Once you have done that, start CCleaner, select Registry from the list on the left, Scan for Issues, and then manually select only the Bluetooth/Broadcom/CSR entries in the issues box. If no Bluetooth/Broadcom/CSR entries exist, then the registry is most likely clean. Make sure to backup your registry before applying any fixes. I would also suggest that you create a system restore point prior to starting the uninstall process.

 

[Neophile]

I followed your instructions. I hadn't noticed the possibility to delete the drivers on Device Manager when unistalling. At the end, I plugged the Bluetooth and it reinstalled 19 drivers as new, but didn't mention either Broadcom or CSR, as it should, according to the manufacturer (pictures below), and as it did before. Also, it didn't appear on CCleaner. I tested the modem on Windows Devices and Printers. It was OK, and it can connect to internet, but no sync, just the same. I do need that, but I am fed up of trying to repair without success. I will uninstall this and buy a new one, and will be back to tell the results sometime from now, not sure when. Thank you very much for now.

 

[writhziden]

You may also consider a http://www.sevenforums.com/tutorials/3413-repair-install.html of Windows 7 after backing up any important data. Backing up the data is more precautionary than necessary since the repair install rarely fails and will leave your data and programs intact.

A repair install is really the only useful advice I have left to offer regarding your somewhat strange issue. If you would prefer to just replace the device, I understand.

 

[Neophile]

Thank you for the tip. I will try that in a few days. I will make a disk image, just in case. I have to see exactly how to do it because this installation was made with not a slipstreamed SP1, but an integrated SP1, which is not exactly the same. Or I will have to buy another Bt of another vendor to have different drivers. I will be back in some times to tell what happened. Thanks for your back up.

 

[writhziden]

You want to repair install with an integrated SP1 disc, not a slipstreamed disc, so that should not be a problem.

 

[Neophile]

Yes, I've just tried and it seems to work. I mean, after the compatibility test that recommends to uninstall ATI Catalyst, I stopped when it started copying files because I read somewhere that it can take hours and I can't do it now because the installation is not unattended and I don't have the time right now. Also, it seems that it can stop anywhere during the process, what I hope it won't.

A normal installation is very easy and quick because I have the CDs and DVDs copied to a hard drive and do it from there. About half hour. What is terribly long, hard working and annoying is installing all the programs and configuring. I hate to take this way just because of that. It can take me weeks, because I get so fed up that I can pause several times.

 

[writhziden]

I am not sure I understand your most recent post. Repair install should be able to proceed unmonitored once you remove the applications flagged as incompatible. It will not require the re-installation of programs (minus those you removed that were incompatible), or data, only drivers and Windows updates. Are you referring to the drivers and updates that make you hesitant to go this route?

 

[Neophile]

Sorry, I wrote too much. I made a paragraph to separate the subjects. Oh, its better if It goes unmonitored.

 

[writhziden]

Ah, ok, I understand what you were saying now. As I said, the repair install should be able to complete unattended; it is rare that it does not.

I understand your feeling about the clean install. I just had to do a clean install of my Ubuntu system, and that was a PIA to get it configured as I like it.