Norton online backup retrieval

Doo0592

New member
Local time
4:46 AM
Messages
44
Location
Falkirk, Scotland
Howdies,

I know this has absolutely nothing to do with win7 but you guys rock so I thought I'd ask here first.

When I installed win7 my norton 360 sub had expired so instead of having to pay the extra to renew (70 squid) I decided to rebuy the download (40 squid). However my mother paid for it so it got registered in her name instead of mine and now I can't access my online back up so I can retrieve me iTunes folder (which I forgot to back up manually before upgrading). There is an option to change email address when U are on the log into norton account screen but then it tells you the product is registered to someone else so tough ... lol

Any ideas appreciated

Doo x
 

My Computer My Computer

Computer Manufacturer/Model Number
Alienware Aurora
OS
Window 7 Home Professional x64
CPU
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
Motherboard
Alienware vA02
Memory
3MB Tri-Channel DDR3
Graphics Card(s)
Dual 1GB ATI Radeon HD 5670
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Dell SK2210
Screen Resolution
1920 x 1080
Hard Drives
SATA 500GB
Cooling
Liquid cooling system
Internet Speed
Virgin 50Mb
Other Info
WNIC: Dell 1525 802.11n
Im not sure.
I think your best bet in this situation is Symantec themselves, and quite honestly, probably the only one who can help at this point..

I'm sure they can get something worked out for you.

Try here:
Norton Support - Contact Us
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom (Self Build)
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i7 2700k
Motherboard
eVGA P67 SLI
Memory
8GB Mushkin Redline Ridgebacks @1866
Graphics Card(s)
EVGA GTX570 SC
Sound Card
XiFi Titanium HD
Monitor(s) Displays
LG W2453V
Screen Resolution
1920x1080
Hard Drives
Intel 320 80GB -- Intel X25-V 40GB --WD Black 1TB x2 -- WD Blue 640GB
PSU
Seasonic x750
Case
Corsair 600T SE White
Cooling
eVGA Superclocked CPU Cooler
Keyboard
Saitek Cyborg
Antivirus
Kaspersky
Browser
IE
Other Info
LG BD/DVD
Yeah they helped pretty well actually which I was surprised with. Even refunded the cost of having to purchase sub for Norton Online Backup (which is not the same as the one with 360 for those who don't already know cause I didn't :P) and gave me my activations back. +1 for norton support... -1 for norton sales lol
 

My Computer My Computer

Computer Manufacturer/Model Number
Alienware Aurora
OS
Window 7 Home Professional x64
CPU
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
Motherboard
Alienware vA02
Memory
3MB Tri-Channel DDR3
Graphics Card(s)
Dual 1GB ATI Radeon HD 5670
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Dell SK2210
Screen Resolution
1920 x 1080
Hard Drives
SATA 500GB
Cooling
Liquid cooling system
Internet Speed
Virgin 50Mb
Other Info
WNIC: Dell 1525 802.11n
In the end thats excellent news!! Glad it all worked out :)
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom (Self Build)
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i7 2700k
Motherboard
eVGA P67 SLI
Memory
8GB Mushkin Redline Ridgebacks @1866
Graphics Card(s)
EVGA GTX570 SC
Sound Card
XiFi Titanium HD
Monitor(s) Displays
LG W2453V
Screen Resolution
1920x1080
Hard Drives
Intel 320 80GB -- Intel X25-V 40GB --WD Black 1TB x2 -- WD Blue 640GB
PSU
Seasonic x750
Case
Corsair 600T SE White
Cooling
eVGA Superclocked CPU Cooler
Keyboard
Saitek Cyborg
Antivirus
Kaspersky
Browser
IE
Other Info
LG BD/DVD
Back
Top