"Not Genuine Windows"

D

dkperez

New member
Member
Local time
4:02 PM
Messages
31
I recently received the "Your computer is not running genuine Windows"... And, (I suspect) like umpteen others I was told I had to download the "required Windows Validations Components". Which I did. And tried to run. And, which, of course, CRASHED. with a 8000247 error. Three times.

This is a laptop that has been running the copy of Windows 7 it came with when I bought it at least 2 years ago. Same box. ONLY change in that time was to replace a drive with a hybrid drive several MONTHS ago.

So, called the "activation" number. They, of course, had NO clue. Sent me to "technical support". Where I sat on hold 47 minutes, and finally had to leave for an appointment. When I got back I called AGAIN, into what I believe is the "technical support" number (800-936-5700). Same conversation, again got put on hold for a "technical person that can help"...... 11 minutes later, CLICK, phone hangs up.

CALLED AGAIN, got the best person of all - this time I'm told "because Windows is 2 years old, it's out of warranty, and there will be a charge to help".....

Lemme make sure I have this right... Microsoft tells me the version of Windows 7 that's been on this box for TWO YEARS is suddenly invalid. And MICROSOFT tells me I have to run "validation software". Which crashes. Followed by MICROSOFT telling me to FIX the non-existent problem they want to CHARGE me for THEIR software that won't run......

I've gotta be in some kind of bizarro world.....

Phone call number FOUR. Got someone in some "answer" center. STILL have never gotten an actual technical support person in the US that has a clue. This person has me give her the product code from the bottom of the laptop, that's been IN USE for 2 years, running the Windows 7 O/S that was PRE-INSTALLED (I presume by Toshiba), then tells me THE PRODUCT CODE IS INVALID. Not their problem. I should RETURN TO THE STORE WHERE I BOUGHT THE LAPTOP to have them give me "THE RIGHT PRODUCT KEY"... Really?

I kid you not. BUT, if I'll sign up for their "SUPPORT SERVICE" they'll generate me a NEW product key. FOR A FEE.

I offered to TAKE A PHOTO of the "official" tag on the bottom of the laptop with the product key and send it, and STILL got the "we have no record"... Remember, this is on a box that IS ACTIVATED, and has been active for the last 2 years... Using the PRE-INSTALLED O/S.

And, to make it extra special, I'm leaving town in a couple days, to be on the road for a month, and I've got to have a functioning laptop. Unbelievable.

DOES ANYBODY out there have a GOOD, SIMPLE fix for this 'cause so far all my research hasn't come up with anything useful for the 8000247, and apparently Microsoft isn't going to be helpful.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Home Premium 64-bit
CPU
I5-720
Motherboard
Toshiba X505-Q870
Memory
8GB
Graphics Card(s)
Nvidia GTS 360M
Hard Drives
Seagate 1TB Hybrid
Hitachi 500GB
External SATA Hitachi 500GB

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
To continue the saga (haven't done the thing in the one reply yet)...

Just for giggles, I went into the system page where it says "change product code" and pressed that. It took me to the "activation screen", where I entered the EXACT Product ID on the bottom of the laptop...
It thought about it for a couple minutes, then came back and said "CONGRATULATIONS, WINDOWS IS ACTIVATED"............. wtf? But, according to Microsoft that product ID is INVALID...

Called the retailer where I bought the laptop..... When their support people recovered from the gales of laughter, they explained that big trucks pull up to the back door. Forklifts take pallets of little brown boxes off the truck. Customers come in the front door and BUY one of the little brown boxes that contain a laptop, take it home, turn it on, and voila, it works....

They have NOTHING to do with product IDs or anything else involving the contents of those little brown boxes......

SO, I called Toshiba, and waited for the "technical support" person. Finally got someone, who after listening to me, told me to BUY the recovery disks because THAT WAY, I could reinstall windows and it would ALREADY be activated... BUT, he was a "hardware" tech and knew NOTHING ABOUT SOFTWARE.......

SO, he gave me a DIFFERENT phone number because he CAN'T transfer me to the "software" techs, which of course I called... IT'S DISCONNECTED...

Off to try whatever with the latest download to see what that does......
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Home Premium 64-bit
CPU
I5-720
Motherboard
Toshiba X505-Q870
Memory
8GB
Graphics Card(s)
Nvidia GTS 360M
Hard Drives
Seagate 1TB Hybrid
Hitachi 500GB
External SATA Hitachi 500GB
The problem could easily occur due to a race condition or borked licensing store, but we can't diagnose the problem and generate a fix for you until you supply the requested information.

I would recommend you don't experiment further (it may well complicate the problem further) and just supply the information so we can get you sorted out as quickly as possible.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
OK, I ran the software...... Here's the output... I sure hope it turns out to be something simple and stupid 'cause otherwise I'm going to have to trash the system and reinstall, which won't be pleasant considering it usually takes several days to get everything reinstalled...


Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-V2WQM-2JX2D-97CJC
Windows Product Key Hash: 8hbSHes28M4+SWl6+xSpeKgNG8A=
Windows Product ID: 00359-OEM-9804331-79696
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {5DA21B04-1060-44BD-A522-3203E8F01B17}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5DA21B04-1060-44BD-A522-3203E8F01B17}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-97CJC</PKey><PID>00359-OEM-9804331-79696</PID><PIDType>8</PIDType><SID>S-1-5-21-1587818484-2382797996-3213957384</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio X505</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V2.20 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100223000000.000000+000</Date></BIOS><HWID>BF203D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>2B7DBA976A01714</Val><Hash>mNnI0KVowDnQTPxOYK8HSAWA3zU=</Hash><Pid>81599-906-1393435-65413</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-043-379696-02-1033-7601.0000-0482014
Installation ID: 001370384600990823934294580456385510744476681991082570
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 97CJC
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/17/2014 7:28:32 PM
 
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 2:15:2014 22:54
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
 
 
HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAgACAAAAAgABAAEAln3QQGzD8EtiaBSJkk3omYpS/rRIBVifdlY=
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC 
FACP INTEL CALPELLA
HPET INTEL CALPELLA
BOOT PTLTD $SBFTBL$
MCFG INTEL CALPELLA
SLIC TOSQCI TOSQCI00
SSDT PmRef CpuPm
 
Last edited by a moderator:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Home Premium 64-bit
CPU
I5-720
Motherboard
Toshiba X505-Q870
Memory
8GB
Graphics Card(s)
Nvidia GTS 360M
Hard Drives
Seagate 1TB Hybrid
Hitachi 500GB
External SATA Hitachi 500GB
The key on the bottom of the laptop is good for the life of that pc, I don`t understand why you are having any issues. Is windows now activated ?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Skylake Special #666
OS
Windows 10 Pro x64
CPU
Intel Core i7 6700K
Motherboard
Asus Sabertooth Z170 Mark 1
Memory
GSkill TridentZ RGB 16GB 3600 16-16-16-36
Graphics Card(s)
EVGA GTX 980 Ti SC x2
Sound Card
Realtek High Definition
Monitor(s) Displays
AOC G2460PG
Screen Resolution
1920 x 1080 144Hz
Hard Drives
Samsung 860 Pro 256GB, Seagate Barracuda 4TB x2
PSU
EVGA 1000 P2, EVGA White Custom Braided Cables
Case
Corsair Vengeance C70 Gunmetal Black
Cooling
Corsair H100i v2, Corsair ML120 x2, Thermal Grizzly Kryonaut
Keyboard
Logitech G910 Orion Spectrum
Mouse
Logitech G700s
Internet Speed
Verizon Fios Quantum Gateway 75/75
Antivirus
Windows Defender, Malwarebytes Free 3.8.3
Browser
Chrome
Other Info
Corsair SP120 x4, LG Blu-ray Drive, Durabrand HT-395 100 Watt Dolby Digital Amp, Corsair H2100 Wireless 7.1 Headset

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Yes, Windows is currently activated.... I don't understand what's going on either....

I ran A iata_enu.exe before I talked to Microsoft, but I'll grab the one you recommended and try it again...
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Home Premium 64-bit
CPU
I5-720
Motherboard
Toshiba X505-Q870
Memory
8GB
Graphics Card(s)
Nvidia GTS 360M
Hard Drives
Seagate 1TB Hybrid
Hitachi 500GB
External SATA Hitachi 500GB
Downloaded, ran, rebooted twice, reran diagnostic. Here it is...

Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-V2WQM-2JX2D-97CJC
Windows Product Key Hash: 8hbSHes28M4+SWl6+xSpeKgNG8A=
Windows Product ID: 00359-OEM-9804331-79696
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1E97A7FA-EEE5-4537-801B-B3B2316ED4FD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1E97A7FA-EEE5-4537-801B-B3B2316ED4FD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-97CJC</PKey><PID>00359-OEM-9804331-79696</PID><PIDType>8</PIDType><SID>S-1-5-21-1587818484-2382797996-3213957384</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio X505</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V2.20   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100223000000.000000+000</Date></BIOS><HWID>BF203D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSQCI</OEMID><OEMTableID>TOSQCI00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>2B7DBA976A01714</Val><Hash>mNnI0KVowDnQTPxOYK8HSAWA3zU=</Hash><Pid>81599-906-1393435-65413</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-043-379696-02-1033-7601.0000-0482014
Installation ID: 012015293713577662261151950811156281089110437740535553
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 97CJC
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/17/2014 7:54:30 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:15:2014 22:54
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAgACAAAAAgABAAEAln3QQOra8Eua8BSJkk3omYpS/rRIBVifdlY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            PTLTD              APIC  
  FACP            INTEL         CALPELLA
  HPET            INTEL         CALPELLA
  BOOT            PTLTD         $SBFTBL$
  MCFG            INTEL         CALPELLA
  SLIC            TOSQCI        TOSQCI00
  SSDT            PmRef        CpuPm
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Home Premium 64-bit
CPU
I5-720
Motherboard
Toshiba X505-Q870
Memory
8GB
Graphics Card(s)
Nvidia GTS 360M
Hard Drives
Seagate 1TB Hybrid
Hitachi 500GB
External SATA Hitachi 500GB
Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0

That looks fixed - I don't see any other problems. That diagnostic is as clean as it gets.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Thanks so much for your help. I know I'm old and stodgy, but I"m amazed at how poor Microsoft support has apparently gotten... Although, I rarely call them. It's awesome that the forum was able to help, but it's sad that we've deteriorated to the point where so many of use are having to rely on forums for help rather than the folks that created the software in the first place...

Any idea why the .exe I ran early this afternoon didn't fix all this? I THOUGHT I got it from the same site, but I don't recall for sure...

Anyhow, do I rerun the validation stuff or is this fixed and I can ignore this whole Microsoft stupidity?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 Home Premium 64-bit
CPU
I5-720
Motherboard
Toshiba X505-Q870
Memory
8GB
Graphics Card(s)
Nvidia GTS 360M
Hard Drives
Seagate 1TB Hybrid
Hitachi 500GB
External SATA Hitachi 500GB
The report shows that Its all fixed. You should have no other issues :)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Hi dkperez and welcome to our Forum.
Glad Golden got you fixed.
To answer your question about why you have to come here for help instead on the other site you mentioned is simple.

We Care and want to help.

We have experts for just about everything you will need and require to keep your system running smoothly.
The members share all this Free of charge.
** Please invite your friends to join our forum. They don't have to have a problem with there computer to join.
Join, learn, help is what we do.
Happy computing.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
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