Not running genuine windows error msg. 0x8004fe22

[crossfireltd]

Greetings,
I have been getting this error message over the last few days "Not running Genuine Windows" error msg. 0x8004fe22. I have a valid copy of Win 7 x64 professional SP1 preloaded on my machine when it was purchased directly from HP. How can this issue be resolved, any help would be greatly appreciated and thanks in advance for your help.

My Machine:
HP ENVY Phoenix 810-135qe
Product #F9A63AV#ABA
Windows 7 Professional 64-bit Service Pack 1
Intel(R) Core(TM) i4-4770CPU @ 3.40GHz 3.40GHz
Drives:
SanDisk SDSA6DM-016G-100 SCSI Disk Device - 14.91 GB
ST2000DM 001-1CH164 SCSI Disk Device - 1863.01 GB
RAM 10GB
System BIOS 80.24



Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {C5979FAA-A9D3-47DD-985E-1742CFEC76D1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.161011-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C5979FAA-A9D3-47DD-985E-1742CFEC76D1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-3099786034-1262481651-3386673905</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>810-135qe</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>80.24</Version><SMBIOSVersion major="2" minor="7"/><Date>20141024000000.000000+000</Date></BIOS><HWID>D2F53207018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-1033-7601.0000-3372013
Installation ID: 014502382055631236228525527061277382879565325406313723
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 1/23/2017 3:23:23 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000800
Event Time Stamp: 1:20:2017 18:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAEAAAADAAAABAABAAEA4nMi26JEWDQcAZDKEtbC4C1DLx1Iwq7xeInI9g==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
DBGP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
FPDT HPQOEM SLIC-CPC
ASF! HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
BGRT HPQOEM SLIC-CPC
DMAR HPQOEM SLIC-CPC

 

[AddRAM]

2 simple questions......

Do you have a COA sticker somewhere on the computer case ?

Is Windows Activated ?

 

[crossfireltd]

2 simple questions......

Do you have a COA sticker somewhere on the computer case ?

Is Windows Activated ?

Yes, and in properties it states that Windows is activated.

 

[AddRAM]

Very odd, but I`m no expert at reading the diagnostics report.

I was going to suggest that you enter the key from your COA, but let an expert come along with a better idea.

 

[crossfireltd]

Very odd, but I`m no expert at reading the diagnostics report.

I was going to suggest that you enter the key from your COA, but let an expert come along with a better idea.

Nor am I......thanks for trying and I wish it was that easy.

 

[Ranger4]

Read through this MS website. There is a reply on page 2 that might work for you.

Genuine Windows NOT Genuine? - Microsoft Community

 

[marytran]

If you have a sticker below your computer, then remove the key out of your Windows and re-activate it with the one in the sticker.

 

[AddRAM]

Exactly what I suggested in reply #4, but it would be nice to find out why his factory install (as he described) is suddenly giving him an un-genuine message.

 

[torchwood]

Did you just uninstall Norton, known to cause this error, from your Mgadiag.

Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

ignore the tampered file title thats MS speak


Roy

 

[crossfireltd]

No I have not uninstalled Norton Security suite.

 

[torchwood]

Right lets take a different route,

Were going to recreate the Licensing Store

1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

Run MGADiag again, and post the report

Roy

 

[crossfireltd]

Roy, I ran your commands as written and the windows activation dialog box did not appear. Here are the results of the command entries ana a NEW MGA report,

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\windows\system32>net stop sppsvc
The Software Protection service is stopping.
The Software Protection service was stopped successfully.


C:\windows\system32>cd %windir%\ServiceProfiles\NetworkService\AppData\Ro
icrosoft\SoftwareProtectionPlatform

C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Softw
ectionPlatform>rename tokens.dat tokens.bar
The system cannot find the file specified.

C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Softw
ectionPlatform>cd %windir%\system32

C:\Windows\System32>net start sppsvc
The Software Protection service is starting.
The Software Protection service was started successfully.


C:\Windows\System32>slui.exe

C:\Windows\System32>

MGA Report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {C5979FAA-A9D3-47DD-985E-1742CFEC76D1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.161011-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C5979FAA-A9D3-47DD-985E-1742CFEC76D1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-3099786034-1262481651-3386673905</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>810-135qe</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>80.24</Version><SMBIOSVersion major="2" minor="7"/><Date>20141024000000.000000+000</Date></BIOS><HWID>D2F53207018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-1033-7601.0000-3372013
Installation ID: 014502382055631236228525527061277382879565325406313723
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 1/27/2017 1:18:01 AM

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000800
Event Time Stamp: 1:20:2017 18:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAEAAAADAAAABAABAAEA4nMi26JEWDQcAZDKEtbC4C1DLx1Iwq7xeInI9g==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
DBGP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
FPDT HPQOEM SLIC-CPC
ASF! HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
BGRT HPQOEM SLIC-CPC
DMAR HPQOEM SLIC-CPC

 

[torchwood]

Hi Crossfire,

C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Softw
ectionPlatform>rename tokens.dat tokens.bar
The system cannot find the file specified.

That would explain the problem

pleae run sfc /scannow

reboot X2


rerun the Mgadiag tool.


Roy

 

[crossfireltd]

Roy, here you go:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights r

C:\windows\system32>sfc /scannow

Beginning system scan. This process will take some tim

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS
C:\Windows\Logs\CBS\CBS.log

C:\windows\system32>

MGADiag

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {C5979FAA-A9D3-47DD-985E-1742CFEC76D1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.161011-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C5979FAA-A9D3-47DD-985E-1742CFEC76D1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-3099786034-1262481651-3386673905</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>810-135qe</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>80.24</Version><SMBIOSVersion major="2" minor="7"/><Date>20141024000000.000000+000</Date></BIOS><HWID>D2F53207018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-1033-7601.0000-3372013
Installation ID: 014502382055631236228525527061277382879565325406313723
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 1/27/2017 3:44:36 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000800
Event Time Stamp: 1:20:2017 18:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAEAAAADAAAABAABAAEA4nMi26JEWDQcAZDKEtbC4C1DLx1Iwq7xeInI9g==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
DBGP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
FPDT HPQOEM SLIC-CPC
ASF! HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
BGRT HPQOEM SLIC-CPC
DMAR HPQOEM SLIC-CPC

 

[crossfireltd]

Roy, I have a question, I notice that the last 15 numbers/letters of the product key in my last posted MGA report is different from whats on the side of my machine. Could this be the problem and if you know how this could have happened?

 

[torchwood]

Hi Cross,
need to see that sfc- CBS log please.

Dont worry about the keys,
The one showing on the report was entered by HP when they built your comp
(its the same for every HP W7 pro)
The other (COA) is your back-up key and its unique
DO NOT POST IT

Roy

 

[crossfireltd]

Roy, hopefully this is the report that you requested.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights res

C:\windows\system32>CHKDSK
The type of the file system is NTFS.
Volume label is OS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
344064 file records processed.
File verification completed.
2054 large file records processed.
0 bad file records processed.
2 EA records processed.
47 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 3)...
443622 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 3)..
344064 file SDs/SIDs processed.
Security descriptor verification completed.
49780 data files processed.
CHKDSK is verifying Usn Journal...
33916784 USN bytes processed.
Usn Journal verification completed.
Windows has checked the file system and found no problems

1936390143 KB total disk space.
117824396 KB in 279833 files.
160764 KB in 49781 indexes.
0 KB in bad sectors.
505907 KB in use by the system.
65536 KB occupied by the log file.
1817899076 KB available on disk.

4096 bytes in each allocation unit.
484097535 total allocation units on disk.
454474769 allocation units available on disk.

C:\windows\system32>

 

[torchwood]

Hi Cross,
slipped under me radar,
can you follow the instructions from here please.
Note
The file is genuine and malware free, the Author NoelDp is an expert and valued member here.


1) Please delete your Product Key!




I've uploaded a file - sluicom64.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the saved file and select Extract all...
Save it to the default location
This should create a file sluicom64.reg

right-click on the file, and select Merge
Accept the warnings, - you should then get a 'Success' message.
Close all windows, and reboot.

Run another MGADiag report, and post the results.




Roy

 

[crossfireltd]

Not a problem Roy, hope you had a great weekend. How exactly do I delete my product key?

 

[torchwood]

follow the tutorial from here
Product Key Number - Uninstall and Deactivate in Windows

Roy