Office 2007 updates

[ydde1937]

I am running Windows 7 Home Premium 32bit, updated correctly. For the last Two Months any update for my Office 2007 won't install. All other updates download and install properly. Suggestions for correcting this will be appreciated. Thanks.

 

[koolkat77]

Do you get any error codes while trying to install the updates?

 

[ydde1937]

response

No error codes, only that the updates failed to install.

 

[koolkat77]

Can you go to Start>Control Panel>Windows Updates>View Updates History. You might be able to see the ones failed.

 

[seavixen32]

In the absence of any clues as to why the updates failed, turn off UAC and try again.

If they succeed, you can then turn UAC back on.

 

[Tekno Venus]

This may seem rather drastic but a uninstall and then reinstall might help. Use this tool: Microsoft Office 2007 Complete Registry Removal and Deletion Uninstaller « My Digital Life and uninstall it completely. Reboot your PC. Then reinstall using the same license key you got when you brought it. If it doesn't work, say activate over the phone and explain what you are doing. I've done it before and they happy to oblige (or normally are). Reboot again and check for updates.

If for some reason it doesn't work again, I will need the error code or update number to diagnose the issue properly.

Stephen

 

[ydde1937]

After removing Office 2007 succesfully then re-installing, the same problem was present.Took the Laptop to a Computer repair store, who identified a bad hard drive, after replacing the drive, now updates properly and works correctly.

 

[JMH]

Thank you for letting us know.
Glad all is well now.
Safe surfing...

 

[Tekno Venus]

Glad you managed to sort it and thanks for letting us know

Stephen

 

[ydde1937]

Microsoft Office 2007 problems

Thanks for the replies. Botton line was the hard-drive had to be replaced.My computer is a Compaq cq60, using Windows 7 premium home 32 bit. The shop replaced the hard drive, then new problem started. They modified it from 32bit to 64bit ( I have no idea how that was done). Before I gave them the computer I copied all of my documents and speadsheets on to USB sticks, then copied them back to the computer after I got it back. Now when I try to add to a document both Microsoft Word and Microsoft Excel tells me it can't store it because the disk is full or write protected. Reloaded Microsoft Office several times, went through the "repair" procedure, everytime it says no problem found.I have used LIBREOFFICE to open, change and store the Excel spreadsheets back but still can't do the same procedure using Excel.
Any suggestions will be appreciated

 

[Tekno Venus]

Thanks for the replies. Botton line was the hard-drive had to be replaced.My computer is a Compaq cq60, using Windows 7 premium home 32 bit. The shop replaced the hard drive, then new problem started. They modified it from 32bit to 64bit ( I have no idea how that was done). Before I gave them the computer I copied all of my documents and speadsheets on to USB sticks, then copied them back to the computer after I got it back. Now when I try to add to a document both Microsoft Word and Microsoft Excel tells me it can't store it because the disk is full or write protected. Reloaded Microsoft Office several times, went through the "repair" procedure, everytime it says no problem found.I have used LIBREOFFICE to open, change and store the Excel spreadsheets back but still can't do the same procedure using Excel.
Any suggestions will be appreciated

Hmmmm, now that gives me cause for concern. Did you have any Microsoft Genuine Software alerts when installing Office? There is potential that you have an illegal/pirated/modified copy of w7.

Stephen

 

[ydde1937]

No messages.

 

[Tekno Venus]

To make sure, run this tool: go.microsoft.com/fwlink/?linkid=52012 and report back to me. Copy the results into your next post or into notepad and then upload the file here.

 

[ydde1937]

I ran the test and it looks okay. i don't know how to copy it to wordpad

 

[Tekno Venus]

There should be a screen that looks like this:

Press copy and paste it into your next post.

I'm going to speak to someone who specialises in this tool to give me a hand.

 

[ydde1937]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FJQ9J-6CWDH-G7348
Windows Product Key Hash: HXbE4I9wEJ3nhLIlpZyF99PSr0o=
Windows Product ID: 00359-032-7957914-85012
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DEB5656E-4023-4487-9F60-060A7B333329}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DEB5656E-4023-4487-9F60-060A7B333329}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-G7348</PKey><PID>00359-032-7957914-85012</PID><PIDType>5</PIDType><SID>S-1-5-21-1738946384-2514742628-1166088125</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario CQ60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.54</Version><SMBIOSVersion major="2" minor="4"/><Date>20090818000000.000000+000</Date></BIOS><HWID>5B083107018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4C51089CF425F32</Val><Hash>5siJ3gbmtRvrdGa/Ie8g7tfZ+RU=</Hash><Pid>81602-921-1833983-68421</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-032-795791-01-1033-7601.0000-1372012
Installation ID: 004074308683528105702291564376368896845252427975667132
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: G7348
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 5/19/2012 3:09:10 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:17:2012 00:27
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GG074zslpJWECC1HvKUqxSWgjLgtiDJfJ5+KA==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
SSDT HPQOEM SLIC-MP

 

[ydde1937]

The report looks like your sample, but when I copy it , you see the results

 

[Tekno Venus]

Ok, thanks for that. Now, I may be barking up the wrong tree entirely and your windows install might be perfectly genuine but I'm unsure. I've asked someone who is very good at this sort of thing to help so you'll have to wait around for him.

Stephen

 

[ydde1937]

Many thanks in your effort to help

 

[NoelDP]

Yep- the report looks good (doesn't surprise me, it's a retail copy, and shouldn't complain at the change in bitness).
As far as I can tell it's perfectly OK.