Office 2007Word/ Excel wil not display Help Menu

[daboelk]

I am running Office 2007 (in x86) on Windows 7 and when I try to open the Help menu in Word or Excel I first get a dialog box that asks me if I want to save a file called transitions.htm. No matter if I say Save or Cancel the Help box opens blank. It says it is "connnected to Office Online," but will not display topics, find topics typed into the search field, or hyperlink to glossary topics. Any ideas.

 

[Irene]

Hi daboelk, Welcome to the forum.

You could just try a detect and repair, to begin with...
How to use the repair process in the 2007 Office programs
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On-demand detect and repair

To run the Detect and Repair feature in your 2007 Office programs, use one of the following methods, as appropriate for your situation.For 2007 Office programs that use menus

1. Start the 2007 Office program.
2. On the Help menu, click Office Diagnostics.
3. Click Continue.
4. Click Run Diagnostics.
5. If a problem is identified, Office Diagnostics may offer to run the repair process.

For 2007 Office programs that use the Ribbon

1. Start the 2007 Office program.
2. Click the Microsoft Office Button, and then click program_name Options.
3. In the program_name Options dialog box, click Resources, and then click Diagnose next to office diagnostics.
4. Click Continue.
5. Click Run Diagnostics.
6. If a problem is identified, Office Diagnostics may offer to run the repair process.

 

[daboelk]

It didn't work

Thanx for answering Irene, but it didn't find anything wrong. I also tried a repair from the Control Panel and that didn't work either.