Office 2010 Outlook - Navigation Pane Folder Options

[kyam]

Hello all. Thanks in advance for whatever help you can give me.

Background -
I am running Windows 7 (Home Premium 64b) with Office 2010 (Home & Bus) on our new desktop PC. Just finished installing both without problem. Have now turned to adding email accounts to Outlook. I added 4 POP3 accounts, using the wizard. The wizard's test mails - and my own independently sent test mails - have confirmed that send/receive work fine in all 4. One of the 4 has been selected as my default account.

All 4 accounts show up in the navigation pane on the far left of the screen. The default account appears at top, with a black arrowhead to the left of its name. Under it appear the standard list of system-offered subfolders: Inbox, Drafts, Sent Items, Deleted Items, Junk Mail, Calendar, Contacts etc. etc.

The other three accounts are listed below this array. Each of them has a white arrowhead to the left of its name. None of these accounts has any system-offered subfolders (Inbox, Sent Items, Deleted Items etc) listed under it.

Question -
How do I get Inbox, Sent Items, Deleted Items and the other system-offered subfolders to appear under these non-default accounts in the Navigation Pane? For example, I know (from viewing the same accounts independently on my laptop) that these non-default accounts are receiving mail; however, I cannot view any of this mail because the Inboxes of these accounts are not accessible from the Navigation Pane. I would like all 3 non-default accounts to at least show Inbox, and - if possible - one of them to also show a fuller menu including Drafts, Sent Items, Deleted Items, Junk Mail etc.

I have looked everywhere in Outlook there is, but can't seem to find the path to the fix (or - if I have found it - I guess I am not recognizing it). Please help, thanks!
kyam

 

[pbcopter]

Hi,
You say the tests worked for each account. Where did you look for the received mail if no inbox exists?
Did you set up a separate storage location for each account?

 

[kyam]

Thanks for your response, pbcopter. Sorry that my post was not clearer.

I run two computers - a desktop and a laptop - on the same home network. The desktop - which is new and just had Office 2010 installed - has the problem described. The laptop - which is old and has XP Pro 2002 installed - does not have a problem. Hence, despite the desktop having a problem, I can use the laptop to check independently for emails to all 4 addresses, which is what I was doing when I said that my tests worked for each acccount.

All this said, some good news - my problem, i am embarrassed to say - got solved about an hour ago when, while repeating for the umpteenth time the drill of test-clicking everything I could in Oulook to see what it opens and where that might lead, I keft-clicked (accurately, I guess, for the first time) one of the tiny white arrows in the navigation pane to the left of the non-default accounts. Voila! (As those experienced with W2010 (and Vista?)) will know) it turned black, the invisible subfolders all appeared and my queation was answered.

I had been looking very hard and very long, but in the wrong place, for this oh-so-obvious fix. Windows 2010 must have got me disoriented, I guess...
kyam

 

[pbcopter]

I'm glad it worked out.