office 2013 interface white washed menus appearing as white spots

[plumpf]

hi

i have a weired problem on one of our staff laptop. its core i3 system having windows 7 64 bit.
initialy it had visio 2010 and office 2013 installed .. the problem was that when outlook was opened it would open but no text / menus were visible. it was all a like a white window having only title bar.

when i wold open word/excel they would show same behaviour but it would also open some sort of dialog box which was all white.. no button to click on it.. only close button was visible .and clicking on it would exit word/excel/access.

i also tried outlooke.exe /safe .. /resetnavpane.. but no luck

so i removed visio 2010 32 bit and rebooted system . still same issue.

repaired office 2013 32 bit still same issue...

uninstall office 2013 and reboot and and install office 2013 32 bit still same issue.

uninstall 32 bit and installed 64 bit same issue.

sfc /scannow found no violations..

tried it with local administator account same behaviour.. also tried with another local admin priviledges account same issue.. tried with domain accounts same issue..

i removed display drivers and tried wiht standard drivers same issue..

updated to latest drivers still same issue..

i however created a .docx file and opened it with word .. it did opened but some menus were not visible they were just white places instead of the icons for vaiours actions (like bold/font etc).. but i by guess work wnet to options and tried disabling hardware acceleration but still same issue...

please help me.. how to resolve this strange issue..

 

[plumpf]

A screenshot of the problem is attached. This is the first screen that opens when launching any office applications and as seem there is no click able button there just the cross button clicking it closes application.

 

[Ranger4]

That screen shot you supplied certainly helps describe your problem.

Where are you opening that Word document from?. Is it from the the Word short cut you have on the Task Bar or from the Explorer short cut that is actually highlighted in the screen shot.

Have you tried clicking on the Start Button, selecting all Programs, scrolling down to Microsoft Office 2013, click on it & then click on Word & that should open a series of templates you can use. See attached screen shot, which is what mine does using this method. I am using Office 2013 Pro.

I also notice there is a red x next to the little flag on the right hand side of the Task Bar, so are there some problems with this computer, which may be causing some problems as well.

 

[ICIT2LOL]

Yes you are right Ranger the red cross has something to do with a blocker of some sort I get it a lot in emails and some did describe what it was to me a while ago but I am blowed if I can remember what it is.

This may be of help and further Googles might just come up with the answer RED X instead of graphics

 

[plumpf]

That screen shot you supplied certainly helps describe your problem.

Where are you opening that Word document from?. Is it from the the Word short cut you have on the Task Bar or from the Explorer short cut that is actually highlighted in the screen shot.

Have you tried clicking on the Start Button, selecting all Programs, scrolling down to Microsoft Office 2013, click on it & then click on Word & that should open a series of templates you can use. See attached screen shot, which is what mine does using this method. I am using Office 2013 Pro.

I also notice there is a red x next to the little flag on the right hand side of the Task Bar, so are there some problems with this computer, which may be causing some problems as well.

View attachment 343739

same issue if i open word from start menu.. shortcut on desktop .. or by double clicking on the word document itself..

the red mark is because i disabled the firewall temporarily..

 

[Ranger4]

That screen shot you supplied certainly helps describe your problem.

Where are you opening that Word document from?. Is it from the the Word short cut you have on the Task Bar or from the Explorer short cut that is actually highlighted in the screen shot.

Have you tried clicking on the Start Button, selecting all Programs, scrolling down to Microsoft Office 2013, click on it & then click on Word & that should open a series of templates you can use. See attached screen shot, which is what mine does using this method. I am using Office 2013 Pro.

I also notice there is a red x next to the little flag on the right hand side of the Task Bar, so are there some problems with this computer, which may be causing some problems as well.

View attachment 343739

same issue if i open word from start menu.. shortcut on desktop .. or by double clicking on the word document itself..

the red mark is because i disabled the firewall temporarily..

You certainly seem to have a stubborn issue here. Perhaps you might consider re-installing Windows as well as reformatting your HDD. I know this is a drastic move but there may be corruption somewhere in the main OS. Of course you will need to reinstall all programs again, so make sure all personal files are backed up & you have the activation codes for all necessary programs.
Read through these tutorials for a perfect install of Windows 7.

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

 

[mkdotnet]

Hi,

Just try , access to Options>advanced>Display
and select(check) , "Disable hardware graphics acceleration"

note: You can access to Options in Windows SafeMode or RUN AppName in safeMode like "word /safe"

 

[ICIT2LOL]

I tend to agree with Ranger but on a new drive budget permitting of course could be the drive (whatever type) has some bad sectors or controller whatever.

Hi,

Just try , access to Options>advanced>Display
and select(check) , "Disable hardware graphics acceleration"

note: You can access to Options in Windows SafeMode or RUN AppName in safeMode like "word /safe"

A point and worth a try at least doesn't cost anything.

 

[Ranger4]

This is a very old Thread, going back to Dec 2014, do I doubt the OP is still having the same problem.

 

[ICIT2LOL]

This is a very old Thread, going back to Dec 2014, do I doubt the OP is still having the same problem.

Yep your right Ranger.