Older Toshiba laptop now tells me W7 not genuine

DealerMan · Sep 25, 2017

I have an older Toshiba laptop that has decided to tell me that W7 is no longer genuine. It was fine 2 months ago when I ran the last security update. Windows Update is functioning as it should, took just a couple of minutes to find current items. No trouble installing them, and is now up to date. Thanks in advance for any help!

edit: I did try running the online validation tool, without success.

Here's the Diagnostic Report (1.9.0027.0):
-----------------------------------------

Code:

Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F9DC2E4B-03F3-457B-9BC4-06831A62C31D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170810-1615
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Outlook 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Pale Moon\palemoon.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F9DC2E4B-03F3-457B-9BC4-06831A62C31D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-2862528860-1953681024-1865201115</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L775D</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="7"/><Date>20110722000000.000000+000</Date></BIOS><HWID>15BB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>6CFF8DE0672AF14</Val><Hash>l9xgwaWdWaIvIYeoAm3FULiI5GA=</Hash><Pid>81610-906-1644265-62906</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>BCC5802D625770C</Val><Hash>9JtPM5Ap3+jr7AvIMhAYQs/xfus=</Hash><Pid>81602-902-0518313-68742</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800057-02-1033-7601.0000-2022017
Installation ID: 013731056542002531799112953344644741376505850405797810
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: W8DQG
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 2
Trusted time: 11/7/2017 10:44:09 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:21:2017 20:54
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAonYGocTu7vuOj9Qupibuvrx5Yj1oNypbYLUAag==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            TOSASU        TOSASU00
  FACP            TOSASU        TOSASU00
  HPET            TOSASU        TOSASU00
  MCFG            A M I         GMCH945.
  ECDT            TOSASU        TOSASU00
  SLIC            TOSASU        TOSASU00
  SSDT            AMD           POWERNOW
  SSDT            AMD           POWERNOW


iag info:

DealerMan · Sep 25, 2017

There seems to be a problem with internet time syncing with the NTP server. I did a manual adjustment, don't know if that's part of the problem. I do know that I replaced the cmos battery back in April, so that much is right.

torchwood · Sep 25, 2017

Hi Dealerman,
that can affect its status, but i think not in your case.
the new MGAdiag will confirm if the system time is correct

it appears that the reinstall you performed 21 july this year has corrupted the licence file.

please follow the instructions in the screenshot.
REBOOT then rerun the tool

the licence status should change from notification to Licenced.

Roy

DealerMan · Sep 25, 2017

No luck. I'm wondering if the heavy use over all those years from the prior owner have taken a significant toll on the hard drive. I've not run a disk check on the hard drive in a long time.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F9DC2E4B-03F3-457B-9BC4-06831A62C31D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170810-1615
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Outlook 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Pale Moon\palemoon.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F9DC2E4B-03F3-457B-9BC4-06831A62C31D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-2862528860-1953681024-1865201115</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L775D</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="7"/><Date>20110722000000.000000+000</Date></BIOS><HWID>15BB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-001A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2007</Name><Ver>12</Ver><Val>6CFF8DE0672AF14</Val><Hash>l9xgwaWdWaIvIYeoAm3FULiI5GA=</Hash><Pid>81610-906-1644265-62906</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>BCC5802D625770C</Val><Hash>9JtPM5Ap3+jr7AvIMhAYQs/xfus=</Hash><Pid>81602-902-0518313-68742</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800057-02-1033-7601.0000-2682017
Installation ID: 013731056542002531799112953344644741376505850405797810
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: W8DQG
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 2
Trusted time: 9/25/2017 2:05:56 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:8:2017 00:17
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAonYGocTu7vuOj9Qupibuvrx5Yj1oNypbYLUAag==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   TOSASU  TOSASU00
  FACP   TOSASU  TOSASU00
  HPET   TOSASU  TOSASU00
  MCFG   A M I   GMCH945.
  ECDT   TOSASU  TOSASU00
  SLIC   TOSASU  TOSASU00
  SSDT   AMD     POWERNOW
  SSDT   AMD     POWERNOW

torchwood · Sep 25, 2017

Hi Dealerman,

some progress there, NOT a lot.
The new error code means its unable to read the BIOS correctly.

Go to Toshiba's website and see if theres a later version, your currently on 1.40,
Update it, or if its the latest version, then you should use the key on the COA sticker
Either way
REBOOT
rerun the tool.

Roy

DealerMan · Sep 25, 2017

Many thanks Roy. The only snag I have is that the COA sticker has long been in the wind. The good news is that I have a saved Belarc file for this very purpose (unless that info isn't the same as what I need). Either way, if I can't get it to work, I'll put Linux on there and have some fun.

I'll keep you posted, good, bad or ugly...

DealerMan · Sep 26, 2017

Well, round 3 is a draw. I need to have a battery installed to flash the BIOS. Aah, the joys of owning a second-hand laptop. I've seen a few posts about using a '/forceit' command, I might have to proceed in this manner. Or, I could just do a fresh install. I'm leaning toward the latter, just to see how it responds.

DealerMan · Sep 30, 2017

I've been knocked out in the 4th round. A fresh install, and a call to MS to try and activate that way, finally ends with no success. The tech tells me that the product key has run out of activation attempts. The laptop is still usable & functional though. I'll probably put Mint on there and give it to my Father-in-law to use.

Torchwood, many thanks for your help!

torchwood · Sep 30, 2017

Hi Dealerman,

GO BACK TO MS, request level 2 tech
first point only tend to read from a script

There is NO limit on a OEM base install key, THEY DONT EVEN SEE IT, comp self validates
COA, Retail, System Builder, and Enterprise version -- Yes
COA/Retail/System builder is 1 computer registered/activated>>> at the same time<<
Enterprise depends on how many were purchased.

Roy

post the tool results

DealerMan · Oct 1, 2017

Roy, many, many more thanks! Here's the new Diag scan:

Code:

Diagnostic Report 
(1.9.0027.0):
-----------------------------------------
Windows Validation 
Data-->

 
Validation Code: 0
Cached Online Validation Code: N/A, hr = 
0xc004f012
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows 
Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 
00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: 
OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: 
{5FBA2E5F-6155-4DCC-BCC2-19D3B25B2AAD}(1)
Is Admin: Yes
TestCab: 
0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 
0x80070002
Product Name: Windows 7 Home Premium
Architecture: 
0x00000009
Build lab: 7601.win7sp1_ldr.170810-1615
TTS Error: 

Validation Diagnostic: 
Resolution Status: N/A

 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, 
hr = 0x80070002

 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe 
Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 
0x80070002

 
OGA Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 
0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 
0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 
025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 
(compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet 
Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download 
unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: 
Allowed
Initialize and script ActiveX controls not marked as safe: 
Disabled
Allow scripting of Internet Explorer Webbrowser control: 
Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe 
for scripting: Allowed

 
File Scan Data-->
File Mismatch: 
C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

 
Other data-->
Office Details: 
<GenuineResults><MachineData><UGUID>{5FBA2E5F-6155-4DCC-BCC2-19D3B25B2AAD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-2498755307-2225882650-4187890698</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite 
L775D</Model></SYSTEM><BIOS><Manufacturer>American 
Megatrends 
Inc.</Manufacturer><Version>1.40</Version><SMBIOSVersion 
major="2" 
minor="7"/><Date>20110722000000.000000+000</Date></BIOS><HWID>152F3D07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central 
Standard 
Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


 
Spsys.log Content: 0x80070002

 
Licensing Data-->
Software licensing service version: 
6.1.7601.17514

 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating 
System - Windows(R) 7, OEM_SLP channel
Activation ID: 
d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 
55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 
00359-00178-926-800057-02-1033-7601.0000-2702017
Installation ID: 
005042470132544900728170173646236675510482635543939084
Processor Certificate 
URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine 
Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use 
License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product 
Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial 
Product Key: W8DQG
License Status: Initial grace period
Time remaining: 
38580 minute(s) (26 day(s))
Remaining Windows rearm count: 3
Trusted time: 
10/1/2017 1:07:56 AM

 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 
N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not 
Registered - 0x80040154
Admin Service: Not Registered - 
0x80040154
HealthStatus Bitmask Output:

 

HWID Data-->
HWID Hash Current: 
NAAAAAEABAABAAEAAAACAAAAAgABAAEAonYGocTupibu+46P1C7uvrx5Yj1oNypbYLUAag==

 
OEM Activation 1.0 Data-->
N/A

 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker 
version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 

  ACPI Table Name OEMID Value OEMTableID Value
  
APIC   TOSASU  TOSASU00
  
FACP   TOSASU  TOSASU00
  
HPET   TOSASU  TOSASU00
  
MCFG   A M I   GMCH945.
  
ECDT   TOSASU  TOSASU00
  
SLIC   TOSASU  TOSASU00
  
SSDT   AMD     POWERNOW
  
SSDT   AMD     POWERNOW

I will get on the phone with L2 support in the morning. I'll post back with the results. Round 5....

torchwood · Oct 1, 2017

Hi Dealerman,

That tells me its activated but NOT registered, normal fix,
install KB971033

reboot rerun tool,
should remove file mismatches and register it

see Bios is still at 1.40

Roy

DealerMan · Oct 5, 2017

edit: I did not install KB971033, will do so and complete above instructions.

Ok, I finally have the BIOS updated to 1.50. I ran the MGADiag tool and here is the result. I also tried to activate it after running the tool as well, no joy. I can attempt to activate by phone with a level 2 tech if necessary.

Ron, thank you for your help (and your patience!).

Code:

Diagnostic Report 
(1.9.0027.0):
-----------------------------------------
Windows Validation 
Data-->
 
 
Validation Code: 0
Cached Online Validation Code: N/A, hr = 
0xc004f012
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows 
Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 
00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: 
OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: 
{5FBA2E5F-6155-4DCC-BCC2-19D3B25B2AAD}(3)
Is Admin: Yes
TestCab: 
0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 
0x80070002
Product Name: Windows 7 Home Premium
Architecture: 
0x00000009
Build lab: 7601.win7sp1_ldr.170810-1615
TTS Error: 
 
Validation Diagnostic: 
Resolution Status: N/A
 
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, 
hr = 0x80070002
 
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe 
Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 
0x80070002
 
 
OGA Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 
0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 
0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 
025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 
(compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet 
Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download 
unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: 
Allowed
Initialize and script ActiveX controls not marked as safe: 
Disabled
Allow scripting of Internet Explorer Webbrowser control: 
Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe 
for scripting: Allowed
 
 
File Scan Data-->
File Mismatch: 
C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
 
 
Other data-->
Office Details: 
<GenuineResults><MachineData><UGUID>{5FBA2E5F-6155-4DCC-BCC2-19D3B25B2AAD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-2498755307-2225882650-4187890698</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite 
L775D</Model></SYSTEM><BIOS><Manufacturer>American 
Megatrends 
Inc.</Manufacturer><Version>1.50</Version><SMBIOSVersion 
major="2" 
minor="7"/><Date>20111018000000.000000+000</Date></BIOS><HWID>152F3D07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central 
Standard 
Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
 
 
 
Spsys.log Content: 0x80070002
 
 
Licensing Data-->
Software licensing service version: 
6.1.7601.17514
 
 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating 
System - Windows(R) 7, OEM_SLP channel
Activation ID: 
d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 
55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 
00359-00178-926-800057-02-1033-7601.0000-2782017
Installation ID: 
005042470132544900728170173646236675510482635543939084
Processor Certificate 
URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine 
Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use 
License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product 
Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial 
Product Key: W8DQG
License Status: Initial grace period
Time remaining: 
31680 minute(s) (22 day(s))
Remaining Windows rearm count: 3
Trusted time: 
10/5/2017 7:47:30 PM
 
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 
N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not 
Registered - 0x80040154
Admin Service: Not Registered - 
0x80040154
HealthStatus Bitmask Output:
 
 
 
HWID Data-->
HWID Hash Current: 
NAAAAAEABAABAAEAAAACAAAAAgABAAEAonYGocTupibu+46P1C7uvrx5Yj1oNypbYLUAag==
 
 
OEM Activation 1.0 Data-->
N/A
 
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker 
version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
 
  ACPI Table Name OEMID Value OEMTableID Value
 
APIC   TOSASU  TOSASU00
 
FACP   TOSASU  TOSASU00
 
HPET   TOSASU  TOSASU00
 
MCFG   A M I   GMCH945.
 
ECDT   TOSASU  TOSASU00
 
SLIC   TOSASU  TOSASU00
 
SSDT   AMD     POWERNOW
 
SSDT   AMD     POWERNOW

DealerMan · Oct 5, 2017

Ok, posting once more just to be sure it's the latest. No luck after installing KB971033.

Code:

Diagnostic Report 
(1.9.0027.0):
-----------------------------------------
Windows Validation 
Data-->

 
Validation Code: 0
Cached Online Validation Code: N/A, hr = 
0xc004f012
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows 
Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 
00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: 
OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: 
{5FBA2E5F-6155-4DCC-BCC2-19D3B25B2AAD}(3)
Is Admin: Yes
TestCab: 
0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 
0x80070002
Product Name: Windows 7 Home Premium
Architecture: 
0x00000009
Build lab: 7601.win7sp1_ldr.170810-1615
TTS Error: 

Validation Diagnostic: 
Resolution Status: N/A

 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, 
hr = 0x80070002

 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe 
Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 
0x80070002

 
OGA Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 
0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 
0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 
025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 
(compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet 
Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download 
unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: 
Allowed
Initialize and script ActiveX controls not marked as safe: 
Disabled
Allow scripting of Internet Explorer Webbrowser control: 
Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe 
for scripting: Allowed

 
File Scan Data-->

 
Other data-->
Office Details: 
<GenuineResults><MachineData><UGUID>{5FBA2E5F-6155-4DCC-BCC2-19D3B25B2AAD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-2498755307-2225882650-4187890698</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite 
L775D</Model></SYSTEM><BIOS><Manufacturer>American 
Megatrends 
Inc.</Manufacturer><Version>1.50</Version><SMBIOSVersion 
major="2" 
minor="7"/><Date>20111018000000.000000+000</Date></BIOS><HWID>152F3D07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central 
Standard 
Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


 
Spsys.log Content: 0x80070002

 
Licensing Data-->
Software licensing service version: 
6.1.7601.17514

 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating 
System - Windows(R) 7, OEM_SLP channel
Activation ID: 
d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 
55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 
00359-00178-926-800057-02-1033-7601.0000-2782017
Installation ID: 
005042470132544900728170173646236675510482635543939084
Processor Certificate 
URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine 
Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use 
License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product 
Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial 
Product Key: W8DQG
License Status: Initial grace period
Time remaining: 
31620 minute(s) (21 day(s))
Remaining Windows rearm count: 3
Trusted time: 
10/5/2017 8:22:49 PM

 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 
N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: 
Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 
7.1.7600.16395
HealthStatus Bitmask Output:

 

HWID Data-->
HWID Hash Current: 
NAAAAAEABAABAAEAAAACAAAAAgABAAEAonYGocTupibu+46P1C7uvrx5Yj1oNypbYLUAag==

 
OEM Activation 1.0 Data-->
N/A

 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker 
version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 

  ACPI Table Name OEMID Value OEMTableID Value
  
APIC   TOSASU  TOSASU00
  
FACP   TOSASU  TOSASU00
  
HPET   TOSASU  TOSASU00
  
MCFG   A M I   GMCH945.
  
ECDT   TOSASU  TOSASU00
  
SLIC   TOSASU  TOSASU00
  
SSDT   AMD     POWERNOW
  
SSDT   AMD     POWERNOW

torchwood · Oct 6, 2017

Hi Dealerman,
please do the following

Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

REN tokens.dat tokens.bar

net start sppsvc

cscrpit.exe %windir%\system32\slmgr.vbs /rilc
(this may take a while)

REBOOT TWICE

rerun the tool

Roy

DealerMan · Oct 6, 2017

Ok, I wanted to post the results first Roy, so I've not tried to activate just yet. Hopefully it looks good.

Code:

Diagnostic Report 
(1.9.0027.0):
-----------------------------------------
Windows Validation 
Data-->

 
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product 
Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: 
Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 
00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: 
OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: 
{5FBA2E5F-6155-4DCC-BCC2-19D3B25B2AAD}(3)
Is Admin: Yes
TestCab: 
0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 
0x80070002
Product Name: Windows 7 Home Premium
Architecture: 
0x00000009
Build lab: 7601.win7sp1_ldr.170810-1615
TTS Error: 

Validation Diagnostic: 
Resolution Status: N/A

 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, 
hr = 0x80070002

 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe 
Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 
0x80070002

 
OGA Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 
0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 
0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 
025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 
(compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet 
Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download 
unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: 
Allowed
Initialize and script ActiveX controls not marked as safe: 
Disabled
Allow scripting of Internet Explorer Webbrowser control: 
Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe 
for scripting: Allowed

 
File Scan Data-->

 
Other data-->
Office Details: 
<GenuineResults><MachineData><UGUID>{5FBA2E5F-6155-4DCC-BCC2-19D3B25B2AAD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-2498755307-2225882650-4187890698</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite 
L775D</Model></SYSTEM><BIOS><Manufacturer>American 
Megatrends 
Inc.</Manufacturer><Version>1.50</Version><SMBIOSVersion 
major="2" 
minor="7"/><Date>20111018000000.000000+000</Date></BIOS><HWID>152F3D07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central 
Standard 
Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


 
Spsys.log Content: 0x80070002

 
Licensing Data-->
Software licensing service version: 
6.1.7601.17514

 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating 
System - Windows(R) 7, OEM_SLP channel
Activation ID: 
d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 
55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 
00359-00178-926-800057-02-1033-7601.0000-2792017
Installation ID: 
005042470132544900728170173646236675510482635543939084
Processor Certificate 
URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine 
Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use 
License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product 
Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial 
Product Key: W8DQG
License Status: Initial grace period
Time remaining: 
30960 minute(s) (21 day(s))
Remaining Windows rearm count: 3
Trusted time: 
10/6/2017 7:47:35 AM

 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 
0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:5:2017 
19:16
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: 
Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

 

HWID Data-->
HWID Hash Current: 
NAAAAAEABAABAAEAAAACAAAAAgABAAEAonYGocTupibu+46P1C7uvrx5Yj1oNypbYLUAag==

 
OEM Activation 1.0 Data-->
N/A

 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker 
version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 

  ACPI Table Name OEMID Value OEMTableID Value
  
APIC   TOSASU  TOSASU00
  
FACP   TOSASU  TOSASU00
  
HPET   TOSASU  TOSASU00
  
MCFG   A M I   GMCH945.
  
ECDT   TOSASU  TOSASU00
  
SLIC   TOSASU  TOSASU00
  
SSDT   AMD     POWERNOW
  
SSDT   AMD     POWERNOW

torchwood · Oct 7, 2017

Hi Dealerman,

can you check the BIOS time is correct.

No change in the report.

Roy

REALLY silly idea by chance have you got a UV torch, illuminate the COA sticker might show the key:tip:

OR ANYONE READING THIS

DealerMan · Oct 7, 2017

Ok, the time was not correct in the BIOS, but I know I checked it yesterday before shutting it down. The CMOS battery is also new, so I'm at a loss as to why it wouldn't keep the time. There is no COA, so that won't help us. Shall I recreate the licensing store and try again?

torchwood · Oct 7, 2017

Hi Dealerman,

please try the fix. MAKE SURE the Bios date is correct first

BIG NOTE

if the Bios time is wrong IT will cause this and other problems.
As its a new battery, assuming it OK, then its pointing more to a Hardware problem.
Nothing we do will be able to fix it.

Roy

DealerMan · Oct 7, 2017

No luck. Correct date & time in the BIOS. It came very close though, as it was right there at the end of verification before failing. It has to be hardware problem, as it never wanted to keep the correct time since I took possession of it last year (I was hoping the BIOS update would cure that nonsense). As for a hardware problem, is it worth pursuing? The laptop was given to me, so I'll go with your recommendation.

Roy, many thanks for your help! I've added to my knowledge from your expertise, hopefully others will benefit from this as well.

torchwood · Oct 7, 2017

Hi Dealerman,

just had a quick look at a vid for that comp, you could have a quick look at the accessable connections, clean them off, cant see the rear bits tho.

As you got it for free id just get a new one.

Roy

Older Toshiba laptop now tells me W7 not genuine

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