Anytime someone says "... an eMail that couldn't be opened.... then everything I opened was garbled..." it leads me to believe that the eMail attachment contained a virus. This might not be the issue, but...
The 1st thing I would do is run a full regiment of Maleware programs
start with the AV runtime on your machine
then
Bootable Offline scanners:
On Demand scans
RogueKiller:
Download RogueKiller (Official website)
:info:
RogueKiller tutorial
Download the version for your system (x86 or x64)
Ignore the warning "This program is not commonly doanloaded and could harm your computer"
Open the folder or navigate to the save location in Windows explorer
Right-click RogueKiller and select
Run as Administrator
:note: Pre-scan does not load in Windows 7 x64. The "Driver" (DRV) square will be
RED
Close all browsers and any other open windows
Press the
SCAN button
A text file, RKreport or RKreport[#], is created on your Desktop
exit RogueKiller without taking any action - do not delete items found at this point, just exit.
Copy the text of the report and post it on this thread
:tip
lease use a "code" box by hitting the
# icon on the posting menu and pasting your report between the [CODE][/CODE] tags
Code:
RogueKiller V8.5.2 _x64_ [Feb 23 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : [URL="http://www.geekstogo.com/forum/files/file/413-roguekiller/"][U][COLOR=#0066cc]http://www.geekstogo.com/forum/files/file/413-roguekiller/[/COLOR][/U][/URL]
Website : [URL="http://tigzy.geekstogo.com/roguekiller.php"][U][COLOR=#0066cc]http://tigzy.geekstogo.com/roguekiller.php[/COLOR][/U][/URL]
Blog : [URL="http://tigzyrk.blogspot.com/"][U][COLOR=#0066cc]http://tigzyrk.blogspot.com/[/COLOR][/U][/URL]
Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Slartybart [Admin rights]
Mode : Scan -- Date : 02/23/2013 14:17:42
| ARK || FAK || MBR |
¤¤¤ Bad processes : 0 ¤¤¤
¤¤¤ Registry Entries : 0 ¤¤¤
¤¤¤ Particular Files / Folders: ¤¤¤
¤¤¤ Driver : [NOT LOADED] ¤¤¤
.....
.....
Finished : << RKreport[1]_S_02232013_02d1417.txt >>
RKreport[1]_S_02232013_02d1417.txt
A member will advise you how to proceed after reviewing the output.
Download
AdwCleaner
:info: The default save location is your Downloads folder.
:note: AdwCleaner is a standalone executable, there is nothing to install.
- Navigate to your Downloads folder
.
- Right-click on adwcleaner.exe
--> select Run As Administrator to launch the application
.
- Click on Delete button
- Confirm each deletion with OK
.
- Your computer will be rebooted automatically.
--> A text file will open after the restart.
--> Please post the content of that logfile in a post on this thread
:note: You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
Please download the
Farbar Service Scanner to your
Downloads folder (default download location)
This is a standalone utility, there is nothing to install.
Launch the scanner (FSS.exe) from the saved location
Tick
ALL scan options
Cliick the Scan button
When the scan completes, a report will open - copy and paste the Farber result report in a post on this thread.
If it is too large, place the report into a zip file and attach it to the post.
The report, FSS.txt, is created in the same folder as the executable. If you saved Farbar Service Scanner to
Downloads, the results report will also be in
Downloads.
