Outlook 2007 wont send emails.

[confus101]

Hello beautiful people,

My outlook 2007 is trying to send more messages than what is in the outbox, it then says Preparing to send/receive....for quite a while, then fails with an error message.
I have had the ISP log in remotely and check email settings. ( I have three pop3 email accounts) and he said it must be antivirus problem.
I then had the antivirus people uninstall then install a updated version of Norton. The problem remained. We then deactivated the firewall...still no change.
I have googled threads with this problem and cannot find a solution.
Oh and I even tried the Just Answer website (which unfortunately wasted a good half hour of my time to not even give me somewhere to start)

I am desperate, however, I have absolute faith that someone here tonight will have the answers for me.

Thank you so much in advance.

 

[Irene]

Hello confus101, welcome to the forum.

One of the items in my search came up with this:
Outlook 2007 outbox not sending messages, but trying - Microsoft Answers

the above thread references this article:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Might just be worth a try...

 

[confus101]

Solved

Hi Irene,

Thank you so much for your reply.
I did try the clean boot, as well as working through other trouble shooting options.
I found I got stuck when Outlook could not establish an encrpted connection with server.
It would be obvious to even half an expert, but that I am not. I did have a hunch that it has to be an ISP issue, even though I had talked to them the day before and they said it was all ok.
Today I got a wonderful lady on the phone and all she did was refresh the line. Now I can send emails.
Life is great, especially when things work the way they should.
Thank you for your help again.
You are very giving people on here to share your time to help others.
Enjoy your day.
Kim

 

[Irene]

Delighted to hear your good news, Kim.