Outlook 2010 Crashes PC

[Deebhoy]

Hi guys

Anybody any ideas why when I attempt to open Outlook 2010 as its loading it crashes my PC - that is the PC just turns off and goes to startup. I'm running W7 Home Premium and installed Office from a disk - all other programmes work fine but this annoying.

 

[JMH]

Deebhoy welcome,

* What is being logged to the Event Viewer about this?
Start > under start search Event viewer > Windows Logs > Application
See whether any errors related to Outlook are there .


* Does it work in Outlook Safe Mode?
Start-> type; outlook.exe /safe
(note the space in the command)

* FYI -
Outlook 2010 crashes at startup

 

[Deebhoy]

Hi JMH

Many thanks for replying. Bit confused about this as I looked in event viewer and coudn't see anything. So I closed mozilla and opened up Outlook in anticipation of the PC turning off - but for some reason it didn't.

This has me wondering if it is an add-on problem or something in Mozilla. When it next crashes I'll let you know what event viewer says.


Thanks for the help.

 

[JMH]

Deebhoy,
Trouble shooting is always a good idea.
Test. Observe your theory

Please let us know the results either way.

 

[Deebhoy]

Will do JMH - appreciate your assistance.

 

[Deebhoy]

PC crashed again just as Outlook was loading emails. Checked the event viewer and it said the source was Kernel-Power. Anybody any ideas why its outlook?

I'm reading on microsofts website about it - Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: “The system has rebooted without cleanly shutting down first”

BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress false

PowerButtonTimestamp 0

 

[JMH]

Do you have a virus scanner installed which integrates itself with Outlook?
Uninstall this integration part of your virus scanner and try again; you'd still be sufficiently protected by your on-access scanner part of the virus scanner.

More details -
Disable virus scanner integration? | MSOutlook.info

For further troubleshooting -
Outlook doesn’t start | HowTo-Outlook

 

[Deebhoy]

Cheers JMH. Disabled the anti-virus I'm using and got a bit further but just as it was downloading the messages the PC crashed. If I need to disable an add-on the problem is practically getting into Outlook to do it.

 

[Deebhoy]

Was able to open it in safe mode from the link you sent me!!! Does that help (outlook.exe /safe)

 

[Deebhoy]

Disabled all the add-ins and the PC didn't crash!! Do I continue to not use the add-ins though?

 

[JMH]

If Outlook operates properly leave the add-ons disabled.
Or you could enable one, use Outlook as normal, repeat the process until you discover the one{s} that give{s} you grief.

 

[Deebhoy]

Thanks for the advice - much appreciated. Hopefully that's me sorted.