Solved Outlook 2010 won't open hyperlinks in Chrome (Win 7 Home Premium, 64)

[rlee123]

Hi, thanks in advance for your time. In the last few days, I have not been able to open links in Outlook 2010 when Chrome is my default browser. When I switch to IE to be my default browser, the links open just fine. But when Chrome is my default browser, I can see the links, I can "mouse over" them and see the URL displayed (with the "click to follow link" message appearing), but I can't follow the links. Even when I hit CRTL and click at the same time, I can't follow the links.

This operation was working fine recently. I have not changed Chrome at all, and I've been using it as my default browser for years. However, I have allowed Windows Update to install its recommended updates. That said, the last update that was installed was done on December 13, 2013, and my links were opening just fine after that date.

Thanks again for your help!

 

[archer]

Hi, Welcome to Seven forums.

Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
Locate, and then click the following registry subkey:
HKEY_CLASSES_ROOT \.html
Make sure that the value of the String (Default) is "htmlfile". If it's not "htmlfile", right-click (Default), click Modify, input htmlfile in the Value data box, and then click OK.

Exit Registry Editor.


And then check.

 

[rlee123]

That worked. Thanks so much. Is there an easy explanation for what happened to cause this issue or when I might experience it again?

 

[archer]

Glad the issue is resolved. If you uninstall the browser the entry in registry goes bad. We just fixed the entry and we are back on track.
You can mark this thread as solved. This will help others as well.

 

[rlee123]

Thanks, Archer. I marked the thread as solved. However, it's been about 13 months since I uninstalled and reinstalled Chrome, so I wonder why this issue popped up in the last weeks. No worries. As long as it's solved now.

 

[eschurr]

No joy

I'm having the same problem. I checked the regkey setting and it's exactly as you indicated it should be (see attached)

what do you suggest now?

 

[archer]

Try this fixit from MS.

Hyperlinks are not working in Outlook