Hi All,
I have a very long history of update and activation problems on this computer in the last year.
I posted my problem on the Microsoft forums and a very nice, generous, patient person has been helping me troubleshoot it for a while. You can read through that post for a complete history of what I have tried so far.
Alas, he was not able to solve the problem for me, and suggested a post in this forum for some more expert help. Here is the most recent output from the MGADiag Tool:
Any and all help would be greatly appreciated. Some new info to add that is not in the Microsoft forum post, I have recently borrowed a friends Windows 7 Home Premium x64 DVD, but when trying to do the same repair procedure as I did with the SP1 Media Refresh DVD, I get an error that (unsurprisingly), my version of Windows is newer than the version on the DVD so it quits out.
I have a very long history of update and activation problems on this computer in the last year.
I posted my problem on the Microsoft forums and a very nice, generous, patient person has been helping me troubleshoot it for a while. You can read through that post for a complete history of what I have tried so far.
Alas, he was not able to solve the problem for me, and suggested a post in this forum for some more expert help. Here is the most recent output from the MGADiag Tool:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TQV3G-W26KC-FVJQW
Windows Product Key Hash: gJJq0H7x73SsddIKxWbWD02MPY0=
Windows Product ID: 00359-112-9656763-85614
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1618A5F7-05EA-4345-B8CD-D06F8D2841A6}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: T:20130704233733453-
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1618A5F7-05EA-4345-B8CD-D06F8D2841A6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FVJQW</PKey><PID>00359-112-9656763-85614</PID><PIDType>5</PIDType><SID>S-1-5-21-3705753933-16309801-3043871853</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P2.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20091210000000.000000+000</Date></BIOS><HWID>61363607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 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
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-965676-00-1033-7601.0000-2402013
Installation ID: 019971962152472422256165621180840360188015886980216302
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FVJQW
License Status: Notification
Notification Reason: 0xC004FE00.
Remaining Windows rearm count: 5
Trusted time: 11/29/2013 11:31:56 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:28:2013 17:35
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAAACAAAAAgABAAEAln0mUcqzgJZCxlLvCIXcdc7DFpocIWI90pDuBPC8dlY=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 121009 APIC1134
FACP A_M_I OEMFACP
MCFG 121009 OEMMCFG
OEMB 121009 OEMB1134
AAFT 121009 OEMAAFT
GSCI 121009 GMCHSCI
SSDT DpgPmm CpuPmAny and all help would be greatly appreciated. Some new info to add that is not in the Microsoft forum post, I have recently borrowed a friends Windows 7 Home Premium x64 DVD, but when trying to do the same repair procedure as I did with the SP1 Media Refresh DVD, I get an error that (unsurprisingly), my version of Windows is newer than the version on the DVD so it quits out.
My Computer
At a glance
Windows 7 Home Premium 64bitIntel i5 750 (OC'd to 3.7 GHz)8GBATI 5770
- Computer type
- PC/Desktop
- OS
- Windows 7 Home Premium 64bit
- CPU
- Intel i5 750 (OC'd to 3.7 GHz)
- Memory
- 8GB
- Graphics Card(s)
- ATI 5770
- Antivirus
- McAfee Total Protection
- Browser
- Chrome
