Outlook automatically goes to Journal Entry when I create a new email

[ascdocs]

Hi,

When I try to create a new email, as soon as I type in the to: field, a "journal entry window pops up.

How can I get back to regular email?

Thanks.

 

[Irene]

Hello ascdocs, welcome to Seven Forum.

Perhaps turning it off in options would resolve the problem:
Turn off and empty Journal - Outlook - Office.com

To turn off Journal, you have to clear multiple check boxes in the Journal Options dialog box. No single option can turn Journal off.
Turn off Journal

1. On the Tools menu, click Options.
2. On the Preferences tab, click Journal Options.
3. Under Automatically record these items, clear all the check boxes.
4. Under Also record files from, clear all the check boxes.

It is not necessary to clear the check boxes under For these contacts.
Empty Journal

Emptying Journal involves deleting journal entries.
Do one of the following:

• Delete a single entry
  • In Journal, click the entry, and then press DELETE.
• Delete multiple entries

1. In Journal, in the Navigation Pane, under Current View, click Entry List. A table view of all the entries appears.
2. Click any entry in the table, and then press CTRL+A, or on the Edit menu, click Select All.
3. Press DELETE