Pandora shutting down

[Generally Aware]

My computer has windows 7 and Pandora lately keeps cutting off and below is the error message that comes up when I click on "view details."

Problem event name--App hang b1
Application name------1 explore.exe
Application version----11.0.9600.18500
Application timestamp--57edec53
Hang signature---------cf2e
Hang type----------------131072
Os version--------------6.1.7601.2.1.0.256.48
Local id-------------------1033

Then there are 7 additional hang signatures.

I have no idea what any of this is and would greatly appreciate some help.
Thanks in advance

 

[MoxieMomma]

Hello and welcome:

Did you try the suggestion posted in your other thread at tenforums?

Pandora not working - Windows 10 Forums

Specifically, perhaps have a look here:

IE 11 Crashing while listening to Pandora or chatting with Amazon cs

Also, perhaps try a different browser, just to troubleshoot (Firefox, Chrome, Opera)?

And there is email support at Pandora:
Pandora |

Contact Us

Let us know how it goes,

MM

P.S. The forum editor is messing with the link to Pandora support, but it still works for me

 

[Generally Aware]

Hi MM,
Thanks for the advice but it's too complicated for me to follow. I guess I'll have to bring the computer to the computer place where I always go. They're pretty reasonable usually $40-50 for most repairs.
Thanks again,
GA

P.S. I just sent an email to Pandora as you suggested so I'll wait for their reply.

 

[MoxieMomma]

Hi:

Yes, that did look a bit "involved" and it dates from 2014, so it may or may not apply now.

Having said that, I wouldn't rush to shell out $$ just yet, even if you have a trustworthy local computer shop.

I suggest the following, while you wait to hear back from Pandora:

• Try a different browser, such as Firefox, Chrome or Opera. If the other browsers work, then it narrows the issue to IE; AND
• Wait to see if someone here can help you.

I realize that it sucks when Pandora doesn't work, but it's not an emergency.
Someone here may be able to help you fix it without any $$$....


Cheers,



MM

 

[Generally Aware]

Thanks MM. Also my view on the page doesn't show what all the others show, ie. replies, views, etc. How do I make that come up?
Thanks.