Password problem

Iain1979

New member
Local time
10:59 PM
Messages
1
Hi All
I just been giving a laptop that hasn't been use for years. Now problem is don't know password and he forgotten it. I know computers so I have check online and this is what I done so far.

Tried safe mode with command prompt... no good as ask for password before command prompt.

Tried the software people recommend to burn on disk or USB.. don't have a blank disk and wont let me burn on USB unless I pay.

Tried to restore factory setting.. guess what??? ask for a password...

and last of all I cant get adminstor account to show up arghhhhhhhhhh

Any help would be nice.. I'm gonna put win 10 on would it be better to dl that and install it from stract?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell
OS
Windows 7

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo IdeaCenter 450
OS
Windows 10 Pro X64
CPU
Intel Quad Core i7-4770 @ 3.4Ghz
Memory
16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
Graphics Card(s)
Intel Integrated HD Graphics
Sound Card
Realtek HD Audio
Monitor(s) Displays
HP 22" LCD
Screen Resolution
1680 x 1050
Hard Drives
250GB Samsung EVO SATA-3 SSD
2TB Seagate ST2000DM001 SATA-2
1.5TB Seagate ST3150041AS SATA
Keyboard
Dell USB
Mouse
Lenovo USB
Internet Speed
Cable via Road Runner 3MB Upload, 30MB Download
Antivirus
Windows Defender, MBAM Pro, MBAE
Browser
Seamonkey
Other Info
UEFI/GPT
PLDS DVD-RW DH16AERSH
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