PC not recognising printer; only scanner part

[RealGem]

Hi,

I have an All-in-one inkjet printer and the PC is recognising the scanner part, but not the printer part. The printer is connected directly to the PC with a USB cable.

When not connected to the PC the device copies documents ok, so I know the printer part should be working.

This has happened since I changed all four cartridges, but as they print ok when not connected to the PC, I don't understand why the PC doesn't see it. It has worked fine for 2 years.

In "Devices and Printers" it shows the Brother DCP-195C but has an exclamation point next to the icon. But when I click Troubleshoot, it checks and then says nothing it wrong.

Any ideas what is wrong please?

 

[RealGem]

OK I'm being told by someone who works with printers to remove the printer, uninstall the software, and reinstall.

Here's my dilemma: I also just bought a color laser printer so I might not need the printer function on the inkjet as much - if at all.

I am concerned that if I uninstall and reinstall the All-in-one that the bit that is working currently - the copier and scanner - will also stop working. Is that likely to happen, or am I being a wuss?

thanks

 

[pscowboy]

Not likely to happen. Go for it. SOP on that recommendation.

I would urge you to contact Brother tech support if that doesn't work. They are dying to keep their shrinking market share as is.

 

[RealGem]

Not likely to happen. Go for it. SOP on that recommendation.

I would urge you to contact Brother tech support if that doesn't work. They are dying to keep their shrinking market share as is.

OK thanks a lot Pscowboy, I will do that.