Please help. Blue screen error.

[jaystew]

says

run .exe
select resolution - mine is 1366 x 768
says tick dynamic background, burn-in,xtreme burn-in and pst fx - done that
click settings and then log gpu temperature - done all that
then press burn-in test did that

thanks

 

[jaystew]

hey


the computer just blue screen errored, it said the message IRQL_NOT_LESS_OR_EQUAL ...

i have attached the mini dump file after this crash .....

 

[MvdB]

Still driver or hardware errors... let's try something completely different: turn off all pwersaving modes. Not only in your current power plan under advanced settings.. but also on all your devices by going to their separate energy settings.

And also, if you have any kind of (multi) card reader (SD,mSD etc) please disable that too in both usb settings and per card...

And let's not forget the problem with furmark.. it is not normal that you don't see temp's. As Furmark stretches the card you MUST see the temps and stop it if the GPU temp gets too high (loads of opnions on this but I keep it well below 85 degrees C.)

 

[jaystew]

HEY

not done any of the above yet but it just crashed again with the error SYSTEM_SERVICE_EXCEPTION - This is a first that this error has shown, thought would post asap as it maybe somehting that might resolve the problem quicker

thanks

 

[MvdB]

HEY

not done any of the above yet but it just crashed again with the error SYSTEM_SERVICE_EXCEPTION - This is a first that this error has shown, thought would post asap as it maybe somehting that might resolve the problem quicker

thanks

Maybe... but I'd need the corresponding dumop files for that

 

[jaystew]

Hey

sorry forgot lol, also i have been constantly checking for driver updates, two shown up this morning, one was was intel family chipset and the other was for wired netoworking, the computer has been on for a wire at the moment and no crashes so far, really strange how it can go so long with out crashing then at times if just keeps doing it.

uploaded the dump files.

 

[MvdB]

Hey

sorry forgot lol, also i have been constantly checking for driver updates, two shown up this morning, one was was intel family chipset and the other was for wired netoworking, the computer has been on for a wire at the moment and no crashes so far, really strange how it can go so long with out crashing then at times if just keeps doing it.

uploaded the dump files.

Still hardware or drivers... not easy to find..evidently

Let's try an easy though boring test: run in Safeboot w/ Neworking for at least double the time it would normally take you to get a BSOD. Let's try to see if we can prove it is hardware vs drivers....

 

[jaystew]

Hi

What i will do at the moment is keep it in normal mode as at the moment its been running for around 3 hours with no crashes, should it crash i will then take this method and get back to you on the out come

Thanks

 

[jaystew]

Hey

So the computer did crash again in normal mode. Placed it into safe mode with networking, did that around 5:30 in the evening and it still hasnt crashed and its 7:10 in morning. Usally it would of crashed in normal mode sometime in the night.
Im going to work now so will leave it for another 8 hours, but as stated it usally done it by now.

thanks

 

[MvdB]

Hey

So the computer did crash again in normal mode. Placed it into safe mode with networking, did that around 5:30 in the evening and it still hasnt crashed and its 7:10 in morning. Usally it would of crashed in normal mode sometime in the night.
Im going to work now so will leave it for another 8 hours, but as stated it usally done it by now.

thanks

Ok... we're getting somewhere. If it's still ok when you get back... let's assume for now that standard W7 drivers and standard usage of your hardware, does not cause any trouble. We have not fully excluded hardware yet but chances are it is drivers....

Follow option 3 in this tutorial:
http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Please be very secure about it! What you need to do is start by disabling ALL start-ups in msconfig. Then run /startup in normal mode (where, ofcourse, loads of stuff won't be on because you disabled it) and let it run for a long enough time that you're sure it does not crash.

Then you repeat that after having turned on ONLY ONE startup thing in msconfig...test again.. and so on... until, hopefully it crashes and you've identified the culprit.

A long process but easy to do, only requires some discipline and lots of patience

 

[jaystew]

Hey

Just to keep you updated, Back from work and it still didnt crash after 9 half hours more, will looke at the above link and go as it says. Hopefully we will find it.....

any suggests to what the main culprit usally is / might be so i can turn that on first lol. Looking at the list there is only 3 things for intel, rest are oher programs / software ( see below)

adobe reader and acrobat manager
avg internet security ( this wasnt installed when it started crashing )
microsoft office 2010
camerafixer application
intel(R) common user interface ( This is listed 3 times )
microsoft(R) windows (R) operating system
camera monitor appliaction
Java (TM) platform SE auto updater2.0
tsnp2std

Thats all in the list of startups above , I reformated the comp and it didnt have avg, adobe reader ,microsoft office and java on it and still crashed so i can prob do the intel ones first and see what happens

thanks

 

[MvdB]

I'd go for your two camera apps:
tsnp2std and camerafixer.
Good luck and good hunting

 

[jaystew]

Hey


Follwed the steps last night, disabled all statrup programs in the list mentioned above, rebooted the computer in normal mode and and left it. Computer crashed sometime or night. Uploaded the dump files.



Thanks

 

[MvdB]

Hey


Follwed the steps last night, disabled all statrup programs in the list mentioned above, rebooted the computer in normal mode and and left it. Computer crashed sometime or night. Uploaded the dump files.



Thanks

Your dump file is only the shortcut. Please try again and upload the directory itself?
Thanks.

 

[jaystew]

Hey

Uploaded

 

[jaystew]

Did the upload work ok

 

[MvdB]

Did the upload work ok

Yeah it did... it's just a difficult one to analyse.
In the past four crashes you've got two 1A , one 1E and one 3B error, all pointing to system files that would cause much more problems if they were really the cause. So it is still either Hardware or some strange driver and the latter is what I'm searching for....in the hope that it is not HW..

 

[jaystew]

It sounds doomed :|

 

[MvdB]

It sounds doomed :|

No, it just takes patience... or someone smarter than I....

 

[MvdB]

Just to be sure that I'm looking at the right symptoms... it's a long thread and we all have more than 20 ongoing at the same time (so it's easy to miss something )
Could you please look back in this thread also and shortly confirm which help was followed up (and maybe what wasn't) so that I'm sure of all things already tried?