Please help. Blue screen error.

[jaystew]

Hey

Everything was done apart from malware search - didnt do this as i reformatted the laptop twice, The furmax was tried but didnt seem to be working and i didnt tell off any power savers as we tried something else - I wouldnt be sure what im turning off also.

thanks

 

[jaystew]

Hey

Just done a SUPERAntispyware and Malwarebytes scan on the computer, it found 21 cookies infections and something to do with a trojan, these have been removed by the programme.

thanks

 

[jaystew]

Hey

So left the system on after the scans and it still crashed, so malware can be ruled out, attached new mini dump files.

thanks

 

[MvdB]

Ok, checked these... still pointing to Hardware, most probablymemory. Had you checked with at least 7 passes of memtest?

One of the dumps spells out the ataport.sys driver which is sometimes hit by malware... I know Kapersky would kill that but you've checked all that already right?

 

[jaystew]

Hey

Ive ran the above mention malware scans, removed some stuff from cookies and nothing was found with Kaspersky, I done memtest for 8 pass and came back with no errors also

thanks

 

[MvdB]

I see some memory leaks in your latest log file... could you leave the system on with the taskmanager on and sorted with the highest mem usage on top? Post a snip of that at the latest possibel moment before a crash....

 

[jaystew]

so i do ALT and DEL select task manager and then looking for what pleases?

Thanks

 

[MvdB]

so i do ALT and DEL select task manager and then looking for what pleases?

Thanks

RightClick on your lowest 'bar" and choose Taskmanager
In Taskmanager choose "processes of all users"button or something like that, in the tab "processes"

left click once on the memory column to sort in highest usage on top.

use snip tool to take a picture like the one below:

View attachment 164523

 

[jaystew]

Hi

Uploaded to this post

** edited and added a second one has it changed when i posted the first one**

 

[MvdB]

Thx, that looks fine.... back to square one....

 

[jaystew]

bugger lol

 

[MvdB]

Download and run CPUID - System & hardware benchmark, monitoring, reporting
to see what your pc is doing, including temeratures. Post a snip of the result please...

 

[jaystew]

Hey

Uploaded a few pics of each screen.

 

[MvdB]

OK, good, looks ok, now letys do the temp part: CPUID - System & hardware benchmark, monitoring, reporting

ps. you're only using this to monitor tempratures... so carefull...

 

[jaystew]

Uploaded

 

[MvdB]

Great!.... now for the test... keep it on, stress the machine and hope for a crash and tell us what the temps became.....

 

[jaystew]

What do i stress it with and what temp should i stop the stress at incase it goes to high before a crash

thanks

 

[MvdB]

What do i stress it with and what temp should i stop the stress at incase it goes to high before a crash

thanks

Sorry, I should have been clearer in my advise...
I'd start with normal, but full use of the system, just like you normally do, see if temps go haywire.

Keep all temps at a very safe <75 degrees celcius just in case... I expect i to crash before that

 

[jaystew]

Ok so the computer was just sat there, wasnt using it at all, no programs open on it or being used, and it just crashed, didnt notice any difference in the any temps and it wasnt really moving that much

thanks

 

[MvdB]

Ok so the computer was just sat there, wasnt using it at all, no programs open on it or being used, and it just crashed, didnt notice any difference in the any temps and it wasnt really moving that much

thanks

Upload these latest dumps please....