Please Help I don't know what else to do.

[djfernie]

Hello All, I am new to the forums and I've been using Windows 7 32 bit for a long time now on my HP Pavilion DV2000. I created an account just so that I could get help on this issue that is driving me insane. Here's the thing, I'm working on Producing my own music, and I use a variety of programs like FL Studio and Nexus, programs that I've had for ages and never given me a problem. So I was about to finish the final touches on a song when I restarted my PC one day and voila! No Audio Output Device is Installed. This is a problem on so many levels for me, specially since I need Audio more than I need anything on my PC. So now I'm as frustrated as a guy can be. Here's what I tried doing:

*Followed Countless of Websites looking for help
*Read Thousands of ways to repair this
*Watched every Youtube Video on the Subject
*Downloaded updates and drivers from HP, Realtek and many others hoping I would get the right one (And yes, the very LATEST UPDATES)
*Looked for Sound Video and Game Controller option on Device manager but guess what? IT'S GONE!!
*I don't even get an 'Unknown' section in Device Manager like some people I saw did.
*This just happened literally overnight, like I saved my music project like always , turned off the PC like always, turned it on the next day and Sound is gone!!

Please I'm running out of ideas, it acts as if there is no sound card at ALL which there obviously is otherwise I wouldn't have been able to play music all these years. I can't update something that is not there so I don't think an update is what I need, specially since I seem to have tried them all. I hope to hear from somebody, anybody willing to help, soon, because I live off of this and I desperately need my sound back. Thanks so much for reading this and to all who will try to help


-Fernie.

 

[unifex]

Welcome to the Forums, djfermie! If the sound card does not show up in the device manager then indeed no software solution would help. I would recommend trying to re-seat the sound card - i.e. just turn everything off, unplug your PC, open it up and take that sound card out (may be get rid of the dust while you're at it). Then plug it back in and see if Windows will see it, i.e. if something will show up in the device manager.

If that fails, I'm afraid there might be a need for you to buy a new sound card, but wait for others to suggest something first.

 

[roban]

Unfortunately if the sound card is on the motherboard the option would be to buy a PCI card, install it and update the BIOS. But first go into your BIOS settings and make sure that your onboard sound device is shown and selected.

 

[lehnerus2000]

BIOS Settings

Have you checked that your BIOS settings haven't mysteriously changed?

 

[djfernie]

BIOS are a completely new thing to me I know nothing about it but I have read that If I mess with them I can mess up my computer for good, so I decided to leave it alone for now. But maybe you guys could guide me as to what to do with the BIOS?? I believe it's worth a shot. Thanks for the help, I'd really like to solve this problem and learn while I'm at it.

 

[lehnerus2000]

Getting in can be tricky

Do you have the docs for your PC?
The procedure might be detailed in them.

Normally, when you first start your PC, you should see one or 2 screens, before Windows starts to boot (The flying coloured ball screen).

The first screen on my PC has the MB makers logo.
At the bottom of the screen it says, "Press Del to enter setup."
Yours may say something different.

It make take several reboots, before you get the timing right.

Here's a an example picture of a BIOS screen (from a Virtual Machine).


You have to use the arrow keys to move around the BIOS option menus (no mouse support).
In the example picture, the options you want would be in the "Advanced" menu.
There will probably be an entry like "On-board Sound" with "Disabled" or "Enabled" by it.

Once you have made your changes, you must save them by pressing the appropriate key.
In the example picture, the key is "F10".

If you make a mistake, exit the BIOS without saving.
You can do this by pressing the "Esc" key one or two times.
You should see a message like "Discard changes and exit?"

Then all you have to do is re-enter the BIOS, when your machine reboots.

Since you don't have much experience with the BIOS, I suggest that you only change 1 setting (and remember it or write it down).
Let Windows boot and see if your change worked.
If not re-enter the BIOS and reset the setting that you changed.

 

[Imperfect1]

I know you said you've done just about everything you could, but did you do a System Restore to a date just before the problem occurred. If you haven't it's not too late. (And be sure to back up your personal files before you do anything further!)

 

[boohbah]

I know you said you've done just about everything you could, but did you do a System Restore to a date just before the problem occurred. If you haven't it's not too late. (And be sure to back up your personal files before you do anything further!)

+1 Im guessing you have already, but sometimes we overlook the obvious. (well i do )

 

[FliGi7]

This could easily just be a pure hardware failure that no settings are going to fix. Those laptops are notorious for getting so hot they fry hardware components (most often wireless and graphics cards), so it's not out of the question that the same has happened for your audio card. If it is a hardware failure like this (which I hope it is not), then you are unfortunately out of luck. HP will not replace it unless your model specifically falls under a recall, even if it has the same exact symptoms and failures as a recall. Don't ask me how I know all of this.

 

[djfernie]

Yes I Have done System Restores to a variety of dates, that was in fact the first thing I tried since all I had to do was Restore it to the day before. Since that didn't work I kept restoring back and forth to a lot of date even ending up somewhere in 2010, but since they wouldn't work, I kept Undoing them so now it's like I hadn't done any System Restores. Now I will try the BIOS guide that was posted here and see if I get lucky with that.
Also, yes I am aware of how these laptops get so hot you can make marshmallows. But since the last time I sent it to the repair shop it hasn't gotten hot at ALL which is surprising and everything has been normal and working just fine for a whiiiile now. It's weird that his is a problem that not only seems to not have a concrete solution to it (yet) but also something we don't know what exactly causes to originate, specially when it happens overnight. And I probably slept like 6 hours that day so it wasn't even that long and the audio just stopped lol.
Let's try these BIOS settings.

 

[djfernie]

I was gonna do the BIOS guide, to see about the advanced options and the if the Onboard sound is enabled, but before I did that, I noticed something interesting. I opened HP Support assistant, and it gives you a lot of options, (neither of which help me at this point) and underneath it shows the model of the laptop and other specs, now remember I have a DV2000, and here's what it's showing me:

Weird right??? On the very top of the laptop, to the right of the webcam, there's a sign that says HP Pavilion dv2000, sooo...I'm lost on this one lol.

 

[FliGi7]

DV2000 is the series. Your actual model is the DV2700. Nothing wrong there.

 

[djfernie]

@ lehnerus2000
I tried doing what you told me for the BIOS, I pressed F10, F2, Del, and pretty much every F Key, and I get different screens, but none of them display the options that you have. How do I get them to show up? Thanks

 

[FliGi7]

You might have to press escape to enter into the BIOS. It should tell you for a split second at the bottom of the screen when the first black BIOS screen comes up.

 

[gregrocker]

Now that you know the correct model number, you might try installing the Win7 or Vista sound driver from the HP website here: http://h20180.www2.hp.com/apps/Nav?..._client=S-A-R163-1&h_page=hpcom&lang=en&cc=us

 

[lehnerus2000]

The options that appear, depend on the BIOS manufacturer

@ lehnerus2000
I tried doing what you told me for the BIOS, I pressed F10, F2, Del, and pretty much every F Key, and I get different screens, but none of them display the options that you have. How do I get them to show up? Thanks

It can be tricky to get into the BIOS.
The options that appear, depend on the BIOS manufacturer.
The picture was just an example, my PC BIOS has a slightly different layout.

I take it that you don't have a user manual for your HP Pavilion dv2000.

On the very first screen you see (when you turn your computer on) there should be a message at the bottom of the screen, telling you which key to press.

By the time you read the message, it is too late to enter the BIOS (in my experience).

What I normally do is hold down the required key, as soon as I press the power button.
I ignore the PC's hysterical beeping and wait for the BIOS screen to appear.

I've never seen the BIOS on any laptop, so I have no idea what your screen will look like.
Also I don't know what key the HP Pavilion dv2000 uses to enter the BIOS.

Hopefully another member can answer those questions.

Sorry.

Additional
You could try an Internet search for the user manual (HP might even have one on their website).

 

[djfernie]

Quick Question, how do I find out what Motherboard I have?

 

[DocBrown]

Quick Question, how do I find out what Motherboard I have?

I use Software information for Windows

:ar: SIW | System Information for Windows by Gabriel Topala

 

[lehnerus2000]

Excellent Program

Quick Question, how do I find out what Motherboard I have?

I use Software information for Windows

:ar: SIW | System Information for Windows by Gabriel Topala

I use that program too.
IMO, it's excellent.

 

[djfernie]

Ok so my Motherboard is Wistron 30D6 Version 81.53
So if my Sound Card is built into it, how do I go about restoring it? What do I need to download? I looked for 'updates' 'sound card' 'drivers' under Wistron 30D6 with no luck. Anybody have a clue on how I can get my sound card working again? I mena, the motherboard is detected, why isn't the Sound card? Hmmm...

In SIW, when I click on Sound Device, it just shows the name of my computer, not the sound card or anything. Idk, I'm confused about that one.
I recently updated the BIOS on my PC by using the Phoenix Technology Flash setup, it went from 2.4 to 2.7, but still no sound!!
I also pressed Del in the intro, along with:

• F3
• F4
• F10
• F12
• Tab
• Ctrl+Alt+F3
• Ctrl+Alt+Del
• Ctrl+Alt+Shift+Del
• Ctrl+Insert
• Ctrl+Shift+Esc
• Pretty much any key known to man

No luck!!! I need to get into the BIOS menu but I searched everywhere for "HP" "my PC model" 'PhoenixBios" but nothing shows up with regard to how to access the BIOS, at least they don't work for me. Anyone?

I'm trying to install Windows Vista back, since that's the original windows version the laptop came with. So I got a copy (not legitimate, I don't want to spend any more money on this piece of trash) and the setup works, but it tells me that "This Computer does not have enough space for Temporary files" Error 0x80070103. How do I clear this issue so I can continue downgrading to Vista? Here's what I already tried to do and it didn't work:

1. Open Control Panel by clicking the Start button, and then selecting Control Panel.
2. Click System and Maintenance.
3. Click Administrative Tools.
4. Double-click Computer Management. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
5. In the navigation pane, click Disk Management under Storage.
6. Select the volume that contains the existing Windows Vista installation. Typically, this is drive C.
7. Right click the volume, and then select Mark Partition as Active.
8. Click Yes to confirm the action
   
   Note At this point, the existing Windows installation will not be able to start until the remaining steps are completed.
9. Close Computer Management.
10. Insert the Windows Vista DVD.
11. Restart the computer.
12. Use the Windows Vista DVD to start the computer.
13. Choose the desired language and keyboard settings, and then click Next.
14. Click the Repair Your Computer link on the bottom left of the screen.
15. When you are prompted to repar the startup data, click Repair and Restart.
16. After the computer restarts, repeat steps 12 through 14.
17. If your computer has a single Windows installation, click Next. Otherwise, choose the correct WIndows installation, and then click Next.
18. Click the Startup Repair link.
19. Click Finish when the repair has completed. The computer should restart to Windows Vista.
20. Start the upgrade using the Windows Vista DVD.

So hopefully another solution that isn't that. Sorry for asking so many questions, but I have sent this PC to get repaired so many times I'm getting tired, and I desperately need sound, I don't even need internet, I just need sound lol. I appreciate all the people who posted and tried to help, and as well to those who will help me with this one! Thanks!