Solved Please help me solve my first BSOD

[anon83]

Hi guys,

I've just had several BSOD tonight but I've got no idea what's triggering them.

I'm running Windows Home Premium 64-bit full retail version, self installed when I built my machine 14 months ago.

Dump files are attached.

Thanks.

 

[Anak]

Hi! anon83, welcome to 7F

It doesn't show in your system specs, but do you have this type of NIC? NETGEAR WG311v3 54Mbps Wireless PCI Adapter

One item I saw was:

NETGEAR WG311v3 54Mbps Wireless PCI Adapter, cannot start properly. It may not have the correct driver installed or may be experiencing a hardware failure.

I'd start by upgrading your drivers for this device.

You have a lot of reading to do first:
ftp://downloads.netgear.com/files/wg311v3_manual_12feb07.pdf Manual
On page 1-10 start with Removing the WG311 v3 Software, and Upgrading the WG311 v3 Software in Chapter 1 Basic Setup.

The product page with downloads is here.
Answer Home > Products > Wireless Adapters > WG311 > WG311v3

 

[anon83]

Hi Anak,

Thanks for your reply and advice.

My wireless adapter and Windows 7 simply don't get on with each other. Therefore, since I'm not using it, I've taken it out of my machine - permanently.

I've re-run the reports since doing this and posted them for review.

Any more help with this would be much apreciated.

 

[Jonathan_King]

This reminds me of the Rootkit.Win32.TDS virus that is plaguing many systems these days. Please run this tool: How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)?

...Summary of the dumps:

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Jan 12 06:08:59.932 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:43.321
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Jan 12 05:39:56.954 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:39.343
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiPageFault+260
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Jan 12 05:38:07.309 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:41.698
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Jan 12 05:36:14.946 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:34.335
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for win32k.sys - 
Probably caused by : msrpc.sys ( msrpc!LRPC_CASSOCIATION::OpenSecurityContext+118 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  dpupdchk.exe
FAILURE_BUCKET_ID:  X64_0xA_msrpc!LRPC_CASSOCIATION::OpenSecurityContext+118
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan 11 23:27:53.572 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:34.586
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan 11 23:26:09.754 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:27.144
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  conhost.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiPageFault+260
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan 11 09:33:25.970 2011 (UTC - 5:00)
System Uptime: 0 days 0:02:34.359
Probably caused by : ntkrnlmp.exe ( nt!KiDeliverApc+6e )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  mscorsvw.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiDeliverApc+6e
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan 11 09:29:41.340 2011 (UTC - 5:00)
System Uptime: 0 days 0:11:11.355
Probably caused by : ntkrnlmp.exe ( nt!IopSymlinkFreeRelatedMountPointChain+d )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  MpCmdRun.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!IopSymlinkFreeRelatedMountPointChain+d
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan 11 09:17:19.502 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:57.891
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dpupdchk.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan 11 09:15:09.496 2011 (UTC - 5:00)
System Uptime: 0 days 0:13:30.885
Probably caused by : ntkrnlmp.exe ( nt!KiApcInterrupt+1f1 )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  wermgr.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!KiApcInterrupt+1f1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan 11 08:32:18.977 2011 (UTC - 5:00)
System Uptime: 0 days 0:10:33.367
Probably caused by : ataport.SYS ( ataport!IdeCompleteScsiIrp+62 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeCompleteScsiIrp+62
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Jan 11 05:11:55.210 2011 (UTC - 5:00)
System Uptime: 0 days 0:10:36.599
Probably caused by : ntkrnlmp.exe ( nt!IopSymlinkFreeRelatedMountPointChain+d )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  MpCmdRun.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!IopSymlinkFreeRelatedMountPointChain+d
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

 

[Anak]

Thank You Jonathan.

I was just going to post over on the need more help thread until I saw your post. (I need more practice interpreting dump and jcgriff2 files.)

I'm going to be busy most of the day here, I have to go out and blow the 4" of snow we got overnight, and then try to figure out a 80080005 error on update KB 2415640.

It says failed, but when I went to try and re-install it from its KB page, that tells me it is already installed...

Thanks again,

Steve

 

[Jonathan_King]

No problems.

If you need help with that error, contact niemiro.

 

[anon83]

After following that advice the problem is gone.

Thanks guys, you've been a great help.

 

[Jonathan_King]

Great, glad to hear it helped. Let us know if you need anything else!

 

[Anak]

Certainly appreciate the kudos anon83, but I yield to my esteemed colleague, Jonathan on this one.