Solved Previously valid Windows 7 product key is now invalid for activation

[Stevers]

My trusty HP 8560W had a catastrophic SSD failure about a month ago, so we re-installed Windows 7 Pro in exactly the same way that we did when I first bought the machine in 2016 to install that SSD. This is at least the third re-install of Windows as the laptop was secondhand via a Microsoft authorised reseller.
I also have a Windows 10 tower PC and tablet, but I much prefer Windows 7 (Classic) and would like to retain it for the life of this laptop which given its build quality and serviceability could be a long time.


Phone activation does not work (tried three times), and I spoke to an MS agent who also did the groups of numbers thing, and he was also unable to help. Diagnostic report attached below.


Thanks in advance,
Steve



Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-J37J2-BYV4V-FF2MT
Windows Product Key Hash: e4gT2Qjo4SMDgYORax3Lkwuhi5M=
Windows Product ID: 00371-OEM-9314022-26324
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {8DEAA70A-8722-41AC-A29A-198917FE4F74}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.190220-1800
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8DEAA70A-8722-41AC-A29A-198917FE4F74}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FF2MT</PKey><PID>00371-OEM-9314022-26324</PID><PIDType>8</PIDType><SID>S-1-5-21-3091228184-564307341-1188522327</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8560w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68SVD Ver. F.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20110725000000.000000+000</Date></BIOS><HWID>14513107018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-140-226324-02-2057-7601.0000-2552020
Installation ID: 021935963270898823831895890031497300337152482056110853
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FF2MT
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 17/10/2020 10:17:07

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:12:2020 22:30
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEAln1ec3ogWu8orZBtIH1iPZwSOtLQiKIJLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM 1631
FACP HPQOEM 1631
HPET HPQOEM 1631
MCFG HPQOEM 1631
TCPA HPQOEM 1631
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
SLIC HPQOEM SLIC-MPC
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
ASF! HPQOEM 1631

 

[torchwood]

Hi Steve,

nothing showing in the report as to why it doesn't like the key.

update--- please check system BIOS date, and OS time report is showing 9/12/20

Lets do this please REMOVE the current key, from an admin command prompt


slmgr.vbs /upk

Please update your bios its dated 2011, suspect the problem is its not reading the data correctly.

https://ftp.hp.com/pub/softpaq/sp78001-78500/sp78085.exe

reboot

if im correct it will pickup the original oem key

please rerun the mgadiag tool



Roy

 

[Stevers]

Hi Roy,


That sounds like a plan! BIOS isn't an area I'm familiar with; of the options available on HP laptops going to the Device Manager and looking for the latest 'driver' for BIOS sounds the most straightforward. First though I need to reproduce the backup script that I lost in the SSD crash because it's over four weeks since my last data backup! Will also look into finding room for a full system backup as well.


Will report back on how I get on.


Many thanks,
Steve

 

[samuria]

The bios isnt in device manager you should have a hp assistant tool which will check for updates and apply the BIOS update which you should run on power with a full battery

 

[Stevers]

HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) | HP(R) Customer Support says you can update BIOS via device manager, but this is not an option on my laptop at least!


Steve

 

[samuria]

On my HPs I have all ways used When a new BIOS update becomes available, HP Support Assistant can update your computer automatically. HP computers with Windows come with HP Support Assistant (HPSA) installed.

 

[Stevers]

[FONT=Times New Roman, serif]Have updated BIOS to the latest version (2014) via HP Support Assistant. I removed the product key and re-booted. It's now asking me for a product key to activate, so I think we can assume it hasn't found any OEM key lurking in the BIOS data. System BIOS date was checked (F10 on startup) and that matched my phone which happily agrees with the time in the system tray. 12th September 2020 would in fact be the day that we re-installed Windows 7 triggering the whole re-activation saga.
[/FONT]
[FONT=Times New Roman, serif]
[/FONT]
[FONT=Times New Roman, serif]Incidentally at the start of the activation window I had four updates that had failed, over the month this has reduced to three and now there are two failed important updates. I ran diagnostics (SFC and something else) on Windows Update today as per other threads, and they found nothing amiss.[/FONT]
[FONT=Times New Roman, serif]
[/FONT]
[FONT=Times New Roman, serif]Steve
[/FONT]

 

[Stevers]

MGADiag report as requested:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-J37J2-BYV4V-FF2MT
Windows Product Key Hash: e4gT2Qjo4SMDgYORax3Lkwuhi5M=
Windows Product ID: 00371-OEM-9314022-26324
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {8DEAA70A-8722-41AC-A29A-198917FE4F74}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.190220-1800
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8DEAA70A-8722-41AC-A29A-198917FE4F74}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FF2MT</PKey><PID>00371-OEM-9314022-26324</PID><PIDType>8</PIDType><SID>S-1-5-21-3091228184-564307341-1188522327</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8560w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68SVD Ver. F.50</Version><SMBIOSVersion major="2" minor="6"/><Date>20140804000000.000000+000</Date></BIOS><HWID>14513107018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514
Error: product key not found.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:12:2020 22:30
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEAln1ec3ogWu8orZBtIH1iPZwSOtLQiKIJLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM 1631
FACP HPQOEM 1631
HPET HPQOEM 1631
MCFG HPQOEM 1631
TCPA HPQOEM 1631
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
SLIC HPQOEM SLIC-MPC
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
ASF! HPQOEM 1631

 

[Stevers]

Looking at MGADiag output although further down it says Product Key not found, yet the old Product Key is still partially shown at the top. I've clearly entered a sort of twilight zone - which is correct?!
Steve

 

[torchwood]

Hi Steve,

its still reporting an incorrect date, from the log


Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:12:2020 22:30

now this will cause activation problems, were not in december yet!!!

please re-check both your system and bios dates/times,
note the above date could be "American" style, based on what you said about the install, i do hope you setup as UK.


Roy

 

[Stevers]

Hi Roy,
Assuming American date formatting on the MGADiag report the date and time are entirely consistent with the 'event' of Windows 7 being installed triggering activation. On this PC I can confirm that Region is UK (English), Time Zone is London etc. and short dates dd/MM/yyyy.
Steve

 

[SIW2]

assume it hasn't found any OEM key lurking in the BIOS data

There is no such thing for win7.

 

[SIW2]

Quick look on the net indicates those machines came with w7pro pre installed . Is that right?

I think I have it on the hp recovery media. let me have a look....

 

[SIW2]

Found it.

 

[Stevers]

Hi SIW2,


I'm a UNIX guy really, but unzipped the file to find some sort of licence file and a command file. I opened a command window running as administrator, changed directory to the unzipped folder and ran the command file.



My trusty Win 7 Pro laptop, which must indeed have been built that way - now has a valid product key - as close to magic as it gets! Many thanks for sorting this for me!


Those files will be on my data backups!


Thanks again,
Steve

 

[SIW2]