print function failure Win 7

[weybrew]

Win 7(32)...Somehow all my ability to print has failed. Any time I click on Print that program crashes. If I select Control Panel >Devices and Printers > and select a printer and double click, Windows Explorer crashes. If I try to print from my browser, it crashes. If I try to print from my PDF program, it crashes. I tried Windows Troubleshooter for print problems and it crashes, too. I have cleared the print queue and manually restarted Spooler all to no avail. Can anyone give me an idea what has happened, please?

 

[jc836]

Please complete your System Specs for us to help you. There are a number of possible causes.

 

[Kaktussoft]

uninstall printer driver and reinstall it. Can you give more info about the crash? Any relevant stuff in eventlog?

 

[weybrew]

Event log?....not sure where to look for this

Problem is with all 5 of my local/network printers

 

[Kaktussoft]

Event log?....not sure where to look for this

Problem is with all 5 of my local/network printers

So not a problem with a specific printer or specific program.
All about eventlog http://www.sevenforums.com/tutorials/226084-event-viewer-open-use-windows-7-a.html

TIP: print something... so it crashes. Afterwards look in eventviewer for events on that time

 

[weybrew]

Hope the attached screen shots help.

 

[Kaktussoft]

Post all info about the 2 entries 05/13/2013 5:34:05 PM

 

[Kaktussoft]

In event viewer: windows logs\system
Maybe there are better entries(?)
Or custom views\management events

 

[weybrew]

Add'l shots attached.

 

[Kaktussoft]

Not very usefull information. Only relevant stuff I see: spoolsv.exe
I think the printer spooler subsystem is faulty.

In http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html

sfc/scannow

Integrity errors? If so ... run it 3 times. All fixed?
Post sfcdetails.txt as described here: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[Kaktussoft]

Another thing to try: http://www.sevenforums.com/tutorials/89483-print-spooler-queue-clear-reset.html

 

[weybrew]

Many thanks to all. Will try the suggestions above.

 

[Britton30]

You have many significant errors regarding Sumatra PDF has stopped interacting with Windows too. You can try reinstalling it or use a different PDF program like FoxIt.

Foxit PDF Reader: The Best Free PDF Reader to Create, Annotate, Form Fill, View, and Print PDFs

 

[weybrew]

Thanks Britton30, but I just used that PDF as a test, the problem is wide and not just with Sumatra.

 

[Kaktussoft]

Another thing to try: http://www.sevenforums.com/tutorials/89483-print-spooler-queue-clear-reset.html

Already done that?

Also do #10

 

[weybrew]

Thanks for the suggestion... I just learned of this and will try.