Problem with AVA6 Plus scanner

Infiltrator

New member
Local time
5:34 PM
Messages
13
Location
Tel Aviv, IL
Hi everybody,

I have annoying issue with AVA6 Plus scanners, about 50 scanners and 50 different stations with Windows 7 pro x64, scanner works fine until it receives and error "scanner is busy" or "cannot find scanner", and the only thing that helps is powering off and powering back on or/and unplugging usb cable and plugging back in.
Anyone has a suggestion?

Nothing in event viewer.
Tried to update chipset drivers, didn't help.

Thanks
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
EP45-UD3P/Gigabyte Technology Co., Ltd.
OS
Windows 7 Professional x64
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Gigabyte GA-EP45-UD3P v1.0/v1.1
Memory
8192MB RAM DDR2
Graphics Card(s)
AMD Radeon HD 7800 Series (GV-R7870C-2GD)
Sound Card
Realtek ALC889A @ Intel 82801JB ICH10
Monitor(s) Displays
LG E2040
Screen Resolution
1600x900 @60Hz
Hard Drives
Samsung SSD 840 EVO 250GB ATA Device
WDC WD5001AALS-00L3B2 ATA Device
Case
Cooler Master Centurion 590
Keyboard
Logitech Wireless MK270
Mouse
Logitech G9X
Internet Speed
Down: 15 Mb/s, Up: 1 Mb/s
Antivirus
Avast Free Antivirus 2015
Open Control Panel\All Control Panel Items\Power Options and see if the power plan shuts down the USB.
Open Services and look if the scanner doesn't have service tab.
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    custom build
    OS
    Windows 7 HP 64
    CPU
    i5 6600K - 800MHz to 4200MHz
    Motherboard
    GA-Z170-HD3P
    Memory
    4+4G GSkill DDR4 3000
    Graphics Card(s)
    IG - Intel 530
    Monitor(s) Displays
    Samsung 226BW
    Screen Resolution
    1680x1050
    Hard Drives
    (1) -1 SM951 – 128GB M.2 AHCI PCIe SSD drive for Windows 7 and Lubuntu
    (2) -1 WD SATA 3 - 1T for Data
    (3) -1 WD SATA 3 - 1T for backup
    PSU
    Thermaltake 450W TR2 gold
    Keyboard
    Old and good Chicony mechanical keyboard
    Mouse
    Logitech mX performance - 9 buttons (had to disable some)
    Internet Speed
    500Mb/s
    Browser
    Firefox 64
    Other Info
    TinyWall firewall
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550LF
    OS
    Windows 7 Pro
    CPU
    i7-4500U 800MHz to 3.0GHz
    Motherboard
    Asus Q550LF
    Memory
    (4+4)G DDR3 1600
    Graphics Card(s)
    IG intel 4400 + NVIDIA GeForce GT 745M
    Sound Card
    Realtek
    Monitor(s) Displays
    LG Display LP156WF4-SPH1
    Screen Resolution
    1920 x 1080
    Hard Drives
    BX500 120G SSD for Windows and programs +
    1T HDD for data
    Internet Speed
    500 Mb/s
    Browser
    Firefox
    Other Info
    TinyWall firewall
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