Problem with IE8.0 after SP1 update

[ChuckinSC]

After installing the Win7-64 SP1, I was unable to hear audio and and tried to do a restore to before the update. That didn't work, and worse, IE is not displaying properly - nor will it show additional pages, Google Search, etc.. I also see the same problem with Norton - it will not display properly. I sure don't want to have to do a new, fresh install of Windows 7 to fix the problem - but I'm at a loss. Thoughts on how to get IE back? I can't search for it since my Explorer isn't working. Thoughts????

 

[roncerr]

In a command prompt window type sfc /scannow. It tries to fix Windows files based on stored versions. If you're lucky it may restore IE8 (or at least make it visible under Programs and Features/Windows Features) and may restore Windows Explorer as well. If not, you may have to do a repair of Windows using your install disk or a repair disk: How to Create a Windows 7 System Repair Disc for Emergency Use » My Digital Life. But I'm not sure if a repair disk made when the system is broken will work properly. By any chance have you got a true Windows disk that you could use for repair? I understand that if it sees you already have Windows installed, it will offer to repair it.

 

[marsmimar]

Hello Chuck and welcome to Seven Forums. To add to roncerr's suggestion, I'd first uninstall the SP1 before trying to fix IE or anything else.

How to uninstall Windows 7 Service Pack 1 (SP1)

Once SP1 is uninstalled, see if IE8 is repaired. If not, try resetting it to default settings. (Internet Options > Advanced tab > Reset button.) If that doesn't work I'd go ahead with the SFC but I'd do it from an elevated command prompt (option two in this tutorial):

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Please post back to let us know how things went.

 

[ChuckinSC]

To bring you up-to-date. I attempted another System Restore (before your posts) and the system locked up completely. At that point I was going to take the drastic action of a reformat and fresh install. However, even that wouldn't work (I could not get into the initial installation process). So, I took the computer to a local shop that I trust. They are somewhat baffled, thinking there may be either a hardware problem or some issue with a driver. They are working on it. I'll keep you informed, but the bottom line - so far - is that everything was fine until the SP1 install.

 

[marsmimar]

Thanks for posting back, Chuck. I agree, that is a very strange set of circumstances. It almost sounds like a hard drive failure. If that's what it turns out to be I don't know if SP1 was to blame or if it could have happened with any other program or software installation. Sorry you're having this problem. Please keep us informed.