Problem with LG Bluray Writer HL-DT-ST BD-RE BH14NS40

[redhotpoker]

Hello,
I'm having an issue with Windows 7 Ultimate x64 properly recognizing my LG HL-DT-ST BD-RE BH14NS40.

To start, this is the second drive, both drives (new) had the same issue with my computer (I exchanged the first one because I thought it was the drive)

Ok here is the issue. Windows says the device has installed correctly, it shows up correctly in Device Manager and says the device is working properly. Under "Computer" the drive icon shows up as a generic DVD/CD RW drive. The drive will not open, either by pushing button on drive or right clicking the icon under "computer".

I have had temporary success with the drive by plugging it into a different SATA port on the motherboard. When functioning correctly, the drive icon under Computer shows as BD-RW drive. Unfortunately after a reboot it goes back to generic DVD/CD drive and will not open.

Talked to LG support and they could not figure it out. They had me re flash firmware to test that Windows recognizes the drive and the firmware flash took successfully. But that did not fix the issue.

I have tried the basics:
1) Unistall from Device Manager and reboot
2) Search for updated driver software through Device Manager
3) Replace SATA Cable
4) Try different SATA ports on Motherboard
5) Reinstalled OS

Any ideas?

 

[jumanji]

Hi redhotpoker,

Welcome onboard.

Did you try a different power cable? And a different power connector from the power supply?

Edit: Even with a freshly installed OS you have the same problem with the same model, I would suspect a manufacturing defect with that batch. Will you be willing to return it and change to a different brand, say ASUS or Liteon? ( I have no idea of the current models of various manufacturers. You may look for recent reviews on current models before choosing one.)

And then, if you can manage to borrow an external BD writer, you may check with it. It can categorically establish whether it is really a problem with the current internal drive.

 

[mattysdaddy]

Go to Fix problems with CD or DVD drives that can and click "Run Now"