Problems when reproducing video from hd

[MDobleZ]

Video files work perfectly when reproduced either online or from an external hard drive, but not when reproduced from the computer's drive itself. I'm using Intel(R) HD Graphics and AMD Radeon HD 6300M, and my hd is ATA Toshiba mk6465gs scsi

Thanks a lot.

 

[bobafetthotmail]

what is the error? where is the file you are reproducing exactly?

 

[MDobleZ]

The error is the file doesn't play smoothly and the hdd light stays on. I also have problems to use other applications while this is happening. I've actually tried to play the same files from an external hd and from the internet and they only fail when I play them from the laptop's drive.

 

[bobafetthotmail]

Ok, this makes me think there are issues with the internal drive. Two things:

Did you install latest chipset and storage drivers? If you post the full model name of your laptop (it's a code-like name in a sticker under the laptop, NOT the sticker with Windows activation code) I can help find them.

Can you run a full disk check? This tutorial, do step 8 (check both boxes). It will reboot and display text saying what it is doing. Will take a few hours and during that time the laptop will be unavailable for anything else. Then when it has finished, this tutorial to get the results and post them here (the OPTION TWO is the fastest method).

 

[Faladu]

I would:
Defrag the hard drive. Betting the BIG files aren't contiguous (scattered data) and this is the standard symptom, and not being helped by a likely slower 5400RPM hard drive used in most laptops, because they generate less heat.

Would work fine on the other components because they aren't fragmented as much, if at all.

If trying to use other apps while playing video, yeah those will struggle too, all pulling from the same drive.

 

[MDobleZ]

Faladu, only 8% of the disk is fragmented and I really have very few big files right now since I recently formatted the drive in an attempt to solve this issue. Bobafetthotmail, I just found out my event viewer is not working either. I tried to get it to work, but it tells me: "error 4201: a data provider does not recognise the instance name as valid." (I'm translating without knowing what it means so don't expect accuracy) As regards the model number, I think it's dv7-4283cl.
Thanks.

 

[bobafetthotmail]

As for your laptop's model, HP says that the laptops of that model made between December 2010 and February 2011 could have a crappy chipset that would degrade the performance of SATA devices over time (internal hard drives and DVD drives, which could be your case). Read here to know if your laptop is one of them, and if it's one of them you need to call HP to report the problem.

As for that error, something is amiss in system files, follow this tutorial to try to fix it automatically. If it does not work, try this. (renaming the C:\Windows\System32\LogFiles\WMI\RtBackup folder into something else)


Other than that, this is the page about your laptop, you can run the automatic scan to see if you have all the drivers, or say your OS below and download and install the latest drivers under "chipset" and "storage" categories.

 

[Faladu]

I dug up this as possible solution: [edited it, they used past tense and forgot hopefully, muhahaha!]

Try following steps to resolve this issue:

1. Use msconfig to switch to safe mode boot
2. Boot to safe mode
3. run cmd.exe as an administrator
4. type "cd C:\Windows\System32\LogFiles\WMI"
5. type "rename RtBackup RtBackup2"
6. Use msconfig to switch to normal boot mode
7. Reboot and find event viewer working, hopefully.

Was listed as solution for that error 4201.

 

[MDobleZ]

Fortunately, my laptop hasn't got the faulty chipset. Changing the name of the RtBackup folder worked and this is the result of the scan. It's in Spanish but I assume the technical issues are the same. If not, tell me and I will try to translate them.


TimeCreated : 22/07/2013 19:47:34
Message :

Comprobando el sistema de archivos en C:
El tipo del sistema de archivos es NTFS.

Se ha programado una comprobación del disco.
Windows comprobará ahora el disco.

CHKDSK está comprobando archivos (etapa 1 de 5)...
197888 registros de archivos procesados.

Comprobación de archivos completada.
1150 registros de archivos grandes procesados.

0 registros de archivos no válidos procesados.

0 registros de EA procesados.

73 registros de análisis procesados.

CHKDSK está comprobando índices (etapa 2 de 5)...
259222 entradas de índice procesadas.

Comprobación de índices completada.
0 archivos no indizados examinados.

0 archivos no indizados recuperados.

CHKDSK está comprobando descriptores de seguridad (etapa 3 de 5).
..
197888 SD/SID de archivo procesados.

Liberando 95 entradas de índice no usadas del índice $SII del arc
hivo 0x9.
Liberando 95 entradas de índice no usadas del índice $SDH del arc
hivo 0x9.
Liberando 95 descriptores de seguridad no usados.
Comprobación de descriptores de seguridad completada.
30668 archivos de datos procesados.

CHKDSK está comprobando el diario USN...
36691904 bytes de USN procesados.

Se ha completado la comprobación del diario USN.
CHKDSK está comprobando los datos de archivo (etapa 4 de 5)...
197872 archivos procesados.

Comprobación de datos de archivo completada.
CHKDSK está comprobando el espacio disponible (etapa 5 de 5)...
136373191 clústeres disponibles procesados.

La comprobación del espacio disponible se completó.
Windows ha comprobado el sistema de archivos y no encontró proble
mas.

624925695 KB de espacio total en disco.
78989408 KB en 160920 archivos.
122760 KB en 30669 índices.
16 KB en sectores defectuosos.
320747 KB en uso por el sistema.
El archivo de registro ha ocupado 65536 kilobytes.
545492764 KB disponibles en disco.

4096 bytes en cada unidad de asignación.
156231423 unidades de asignación en disco en total.
136373191 unidades de asignación disponibles en disco.

Información interna:
00 05 03 00 71 ec 02 00 bb ae 05 00 00 00 00 00 ....q...........
4e 66 00 00 49 00 00 00 00 00 00 00 00 00 00 00 Nf..I...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows ha finalizado la comprobación del disco.
Espere mientras se reinicia el sistema.


TimeCreated : 22/07/2013 12:37:55
Message :

Comprobando el sistema de archivos en C:
El tipo del sistema de archivos es NTFS.

Se ha programado una comprobación del disco.
Windows comprobará ahora el disco.

CHKDSK está comprobando archivos (etapa 1 de 5)...
197888 registros de archivos procesados.

Comprobación de archivos completada.
890 registros de archivos grandes procesados.

0 registros de archivos no válidos procesados.

0 registros de EA procesados.

73 registros de análisis procesados.

CHKDSK está comprobando índices (etapa 2 de 5)...
255704 entradas de índice procesadas.

Comprobación de índices completada.
0 archivos no indizados examinados.

0 archivos no indizados recuperados.

CHKDSK está comprobando descriptores de seguridad (etapa 3 de 5).
..
197888 SD/SID de archivo procesados.

Liberando 642 entradas de índice no usadas del índice $SII del ar
chivo 0x9.
Liberando 642 entradas de índice no usadas del índice $SDH del ar
chivo 0x9.
Liberando 642 descriptores de seguridad no usados.
Comprobación de descriptores de seguridad completada.
28909 archivos de datos procesados.

CHKDSK está comprobando el diario USN...
34244232 bytes de USN procesados.

Se ha completado la comprobación del diario USN.
CHKDSK está comprobando los datos de archivo (etapa 4 de 5)...
197872 archivos procesados.

Comprobación de datos de archivo completada.
CHKDSK está comprobando el espacio disponible (etapa 5 de 5)...
137916819 clústeres disponibles procesados.

La comprobación del espacio disponible se completó.
Agregando 4 clústeres defectuosos al archivo de clústeres defectu
osos.
CHKDSK detectó espacio disponible marcado como asignado en el
mapa de bits de la tabla maestra de archivos (MFT).
CHKDSK detectó espacio disponible marcado como asignado en el map
a de bits
del volumen.
Windows ha hecho algunas correciones en el sistema de archivos.

624925695 KB de espacio total en disco.
72831080 KB en 143385 archivos.
109584 KB en 28910 índices.
16 KB en sectores defectuosos.
317751 KB en uso por el sistema.
El archivo de registro ha ocupado 65536 kilobytes.
551667264 KB disponibles en disco.

4096 bytes en cada unidad de asignación.
156231423 unidades de asignación en disco en total.
137916816 unidades de asignación disponibles en disco.

Información interna:
00 05 03 00 13 a1 02 00 4c 18 05 00 00 00 00 00 ........L.......
24 69 00 00 49 00 00 00 00 00 00 00 00 00 00 00 $i..I...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows ha finalizado la comprobación del disco.
Espere mientras se reinicia el sistema.

 

[bobafetthotmail]

First things first: Did the check disk fix the playing issue? Did you install the drivers I said?

Now we go examining the logs. As you guessed, language isn't a major problem (as long as it is not an asian language anyway).

16 KB en sectores defectuosos.

This. Defective sectors. This is permanent hardware damage. Some of the memory cells on the surface of the drive are damaged.

While 16 KB (kilobytes) isn't a significant amount for now, this is a bad sign, as it's likely that the more time goes on the more defective sectors will pop up until eventually the drive dies. The disk check found and blacklisted them (so they are not going to be used again), so the drive should work fine for the moment.

I recommend to start looking for a new hard drive, although if you like to gamble you can keep it as it is and hope that no more defective sectors will pop up (they usually do).
Moving the stuff from the current drive to a new one is relatively quick and painless, if you don't know ask about it and someone will provide directions.

 

[MDobleZ]

Check disk didn't solve it and neither did new drivers. Some of the drivers told me I had a newer version in my computer, is that possible or this newer version is not the right one? As for changing the drive, I'll keep it in mind, but I'd like to know that'll solve the issue, I don't want to have to change something else 10 minutes later (budget thing).

 

[MDobleZ]

The problem wasn't solved by either check disc or new drivers. Some of the drivers tell me I have a newer version. Is this possible or is it that the drivers intalled are not the right ones? As for changing the drive, yes, I think I will. But I would like to know that will solve the issue, I don't wanna have to change something else later (budget).

 

[MDobleZ]

Through event viewer, I also discovered this repeated error: "ati eeu initialization of px failed." I don't know if it helps.

 

[MDobleZ]

THings keep getting better. Now I can't play music cds, though I can play video dvds.