Random BSOD at night, error 0x0000001e, Updates possibly installing.

The Tehkwhiz · Feb 16, 2012

Basic System Specs:

- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? No, shipped with Vista, upgraded to 7.
- an OEM or full retail version? Full Retail Verison

- What is the age of system (hardware)? Three years, one month, and 11 days old.
- What is the age of OS installation (have you re-installed the OS?) Around one month old.

ZIP folder with PERFMON HTML file and Windows_NT6_BSOD_jcgriff2 folder attached.

OK,

I'm a total noob on this forum, so I tried to follow the instructions on posting.

Firstly, when you read PERFMON, it'll say my HDD is failing. I know that. I know it's stupid to use a failing HDD, but my data is backed up, and I get my Mac on Saturday. Anyways,

Last night, around 1:30 AM, I got up to shut down my computer, it was on, and in the same room as me, and I wanted sleep. So, I went to the start menu, and saw the update icon next to shut down. I shut down the machine instead of sleeping, so it could update. I turn off the monitor to go to sleep. I then hear the fans ramp up, then slow down, and the computer "click" like it does when it shuts off. But, the fans were still running. I turned on a lamp, and sat down. I turned on the monitor, to be facing a big fat BSoD. It didn't give me an exact message of what happened, just a STOP error code. The STOP error code was 0x0000001e, and the BCCode is 1e. I haven't installed any new hardware, and the only software I've installed was Apple's AirPort Utility, for my new AirPort Extreme Base Station. Below you can find a copy of the window I saw when I restarted.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\021612-26676-01.dmp
C:\Users\William\AppData\Local\Temp\WER-69623-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Thanks for your help!

- William

usasma · Feb 16, 2012

Failing hard drives can cause BSOD's. But most importantly - they can die without any notice at all. Backup all your stuff immediately!!!

Win7 doesn't like wireless USB devices. You have a Compact Wireless-G USB Network Adapter with SpeedBooster ver.2
Here's my rant about these devices:

I do not recommend using wireless USB devices. Especially in Win7 systems.
These wireless USB devices have many issues with Win7 - and using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win7 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

The memory dump points to networking stuff - and your networking drivers (both wired and wireless USB) are from 2008. This means that it's most likely that the wireless USB drivers are causing the error (although the wired drivers are suspect also).

Please update all of your networking drivers. Be sure to use ONLY Win7 compatible drivers.

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs:
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please either update the older drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers.

Code:

[FONT=lucida console]
vmbus.sys             Sat Nov 20 04:57:29 2010 (4CE79B89)
winhv.sys             Sat Nov 20 04:20:02 2010 (4CE792C2)
amdxata.sys           Fri Mar 19 12:18:18 2010 (4BA3A3CA)
vpchbus.sys           Sat Nov 20 06:35:38 2010 (4CE7B28A)
MpFilter.sys          Wed Apr 06 16:07:29 2011 (4D9CC801)
MDFSYSNT.sys          Mon Oct 03 17:52:38 2011 (4E8A2EA6)
MDPMGRNT.SYS          Mon May 09 12:37:37 2011 (4DC81851)
CBDisk.sys            Wed Jan 13 04:15:47 2010 (4B4D8F43)
WmXlCore.sys          Tue Apr 27 16:09:26 2010 (4BD74476)
vpcvmm.sys            Sat Nov 20 06:35:48 2010 (4CE7B294)
NisDrvWFP.sys         Wed Apr 06 16:08:53 2011 (4D9CC855)
vpcusb.sys            Sat Nov 20 06:35:31 2010 (4CE7B283)
usbrpm.sys            Sat Nov 20 06:37:19 2010 (4CE7B2EF)
vpcnfltr.sys          Sat Nov 20 06:35:20 2010 (4CE7B278)
[COLOR=Red]e1y60x64.sys          Mon Aug 18 17:45:05 2008 (48A9ED61)[/COLOR]
WmBEnum.sys           Tue Apr 27 16:10:19 2010 (4BD744AB)
HCW85BDA.sys          Tue Jul 14 16:46:46 2009 (4A5CEEB6)
[COLOR=Red]WUSB54GSCV2_AMD64.sys Tue Jan 08 15:52:33 2008 (4783E291)[/COLOR]
nvlddmkm.sys          Sat May 21 00:07:04 2011 (4DD73A68)
nvBridge.kmd          Fri May 20 23:58:23 2011 (4DD7385F)
[/FONT]

Code:

[FONT=lucida console]
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\021612-26676-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Feb 16 01:18:35.222 2012 (UTC - 5:00)
System Uptime: 0 days 23:30:33.063
Probably caused by : NETIO.SYS ( NETIO!RtlGetNextExpiredTimerWheelEntry+ea )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_NETIO!RtlGetNextExpiredTimerWheelEntry+ea
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
BiosVersion = 1.1.4
BiosReleaseDate = 12/21/2009
CPUID:        "Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  [/FONT]

zigzag3143 · Feb 16, 2012

Uptime was 23 hours and related to netio.sys. Usually that means your malware application is the true cause.

What malware app are you using?

EDIT:

Just noticed a 3 year old network driver

Code:

WUSB54GSCV2_AMD64.sys    1/8/2008 3:52:33 PM    fffff880`09b65000    fffff880`09ba7000    0x00042000    0x4783e291                            
e1y60x64.sys    8/18/2008 4:45:05 PM    fffff880`04a6a000    fffff880`04ab3000    0x00049000    0x48a9ed61

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

Click to expand...

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

The Tehkwhiz · Feb 16, 2012

Linksys said that the newest drivers they have are the ones I have installed. The Windows Vista x64 drivers are the newest ones. They don't have Win7 drivers. I know that the HDD is failing, I backed it up. I am using Microsoft Security Essentials. I guess I'll go buy a PCI-E WiFi Card. So, basically, the network driver caused the BSOD?

usasma · Feb 16, 2012

The memory dump shows that there was a Windows networking driver that crashed.
We presume that the Windows drivers are OK, because they are protected by the Windows System File Checker.

Then, the wireless USB device is more prone to having problems than the wired networking device - so it's most likely that the wireless USB device drivers are at fault (also, there's no newer drivers for it, but there are newer drivers for the wired network device)

You can try to force the memory dumps to reveal the actual name of the faulting driver by running Driver Verifier according to these instructions: Driver Verifier Settings

The Tehkwhiz · Feb 18, 2012

New development. I just woke up, to find the system on, and the fans and CPU way louder than normal, but, I have no video signal, so I can't see what's going on. Could this be from Driver Verifier? Is it safe to shut the system down and reboot?

usasma · Feb 18, 2012

Shut it down if it's acting out of the ordinary.

usasma · Feb 18, 2012

Driver Verifier stresses the drivers. Some people notice the system lagging, others don't.
While it seems theoretically possible, I can't recall having ever seen it do this.

The Tehkwhiz · Feb 18, 2012

I logged back in, and got the "Windows recovered...." window. I was a doofus and accidentally closed it. It said it was a C9 BSoD, and here's what the boys in Redmond said about BCCode C9. "STOP error 0xC9 is the STOP code code for all Driver Verifier I/O Verification violations. STOP code 0x000000C9 may also display "DRIVER_VERIFIER_IOMANAGER_VIOLATION" on the same STOP message."

I'll make a post in 5 minutes with the ZIP when it's ready.

The Tehkwhiz · Feb 18, 2012

Here's your ZIP with all your debugging files!

The Tehkwhiz · Feb 18, 2012

usasma said:
Some people notice the system lagging, others don't.

Now that you mention it, the system was EXTREMELY laggy last night. I had Spotify open, and a Windows Virtual PC session with Win98, that only had 256MB RAM. I couldn't even open Google Chrome, it crashed every time I opened it! Even if I closed out of VPC, and rebooted the machine, it was laggy as heck!

usasma · Feb 18, 2012

Well, the memory dump blames a Windows driver - which wasn't tested for with our settings in Driver Verifier. What this means is that it's either a Windows problem (not real likely), or a hardware problem (which includes compatibility issues, low-level driver problems, and even malware).

IMO, it's due to the wireless USB device.
Try temporarily using a wired connection (and uninstalling/removing the wireless USB device) to see if that stops the BSOD's.

Please see the drivers below in RED. They are from 2008 - which was before Win7 was released. They must be updated. If you can't find updates, then they've gotta be removed from the system.

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs:
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please either update the older drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers.

Code:

[font=lucida console]
vmbus.sys             Sat Nov 20 04:57:29 2010 (4CE79B89)
winhv.sys             Sat Nov 20 04:20:02 2010 (4CE792C2)
amdxata.sys           Fri Mar 19 12:18:18 2010 (4BA3A3CA)
WmXlCore.sys          Tue Apr 27 16:09:26 2010 (4BD74476)
MDFSYSNT.sys          Mon Oct 03 17:52:38 2011 (4E8A2EA6)
MDPMGRNT.SYS          Mon May 09 12:37:37 2011 (4DC81851)
MpFilter.sys          Wed Apr 06 16:07:29 2011 (4D9CC801)
CBDisk.sys            Wed Jan 13 04:15:47 2010 (4B4D8F43)
[Color=Red]vmm.sys               Tue Feb 12 06:38:20 2008 (47B1852C)[/Color]
[Color=Red]e1y60x64.sys          Mon Aug 18 17:45:05 2008 (48A9ED61)[/Color]
HCW85BDA.sys          Tue Jul 14 16:46:46 2009 (4A5CEEB6)
[Color=Red]VMNetSrv.sys          Wed Jan 16 06:52:01 2008 (478DEFE1)[/Color]
WmBEnum.sys           Tue Apr 27 16:10:19 2010 (4BD744AB)
[Color=Red]WUSB54GSCV2_AMD64.sys Tue Jan 08 15:52:33 2008 (4783E291)[/Color]
NisDrvWFP.sys         Wed Apr 06 16:08:53 2011 (4D9CC855)
MpNWMon.sys           Wed Apr 06 16:07:23 2011 (4D9CC7FB)
nvlddmkm.sys          Sat May 21 00:07:04 2011 (4DD73A68)
nvBridge.kmd          Fri May 20 23:58:23 2011 (4DD7385F)
[/font]

Code:

[font=lucida console]
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\021812-25006-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Feb 18 06:24:54.176 2012 (UTC - 5:00)
System Uptime: 0 days 6:10:09.129
Probably caused by : CLASSPNP.SYS ( CLASSPNP!ClasspPowerDownCompletion+26d )
BUGCHECK_STR:  0xc9_21a
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xc9_21a_CLASSPNP!ClasspPowerDownCompletion+26d
Bugcheck code 000000C9
Arguments 00000000`0000021a fffff880`016c42fd fffffa80`069f8110 00000000`00000000
BiosVersion = 1.1.4
BiosReleaseDate = 12/21/2009
CPUID:        "Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2660
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  [/font]

The Tehkwhiz · Feb 18, 2012

usasma said:
Well, the memory dump blames a Windows driver - which wasn't tested for with our settings in Driver Verifier. What this means is that it's either a Windows problem (not real likely), or a hardware problem (which includes compatibility issues, low-level driver problems, and even malware).

IMO, it's due to the wireless USB device.
Try temporarily using a wired connection (and uninstalling/removing the wireless USB device) to see if that stops the BSOD's.

Please see the drivers below in RED. They are from 2008 - which was before Win7 was released. They must be updated. If you can't find updates, then they've gotta be removed from the system.

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs:
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please either update the older drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers.

Code:

[font=lucida console] vmbus.sys Sat Nov 20 04:57:29 2010 (4CE79B89) winhv.sys Sat Nov 20 04:20:02 2010 (4CE792C2) amdxata.sys Fri Mar 19 12:18:18 2010 (4BA3A3CA) WmXlCore.sys Tue Apr 27 16:09:26 2010 (4BD74476) MDFSYSNT.sys Mon Oct 03 17:52:38 2011 (4E8A2EA6) MDPMGRNT.SYS Mon May 09 12:37:37 2011 (4DC81851) MpFilter.sys Wed Apr 06 16:07:29 2011 (4D9CC801) CBDisk.sys Wed Jan 13 04:15:47 2010 (4B4D8F43) [Color=Red]vmm.sys Tue Feb 12 06:38:20 2008 (47B1852C)[/Color] [Color=Red]e1y60x64.sys Mon Aug 18 17:45:05 2008 (48A9ED61)[/Color] HCW85BDA.sys Tue Jul 14 16:46:46 2009 (4A5CEEB6) [Color=Red]VMNetSrv.sys Wed Jan 16 06:52:01 2008 (478DEFE1)[/Color] WmBEnum.sys Tue Apr 27 16:10:19 2010 (4BD744AB) [Color=Red]WUSB54GSCV2_AMD64.sys Tue Jan 08 15:52:33 2008 (4783E291)[/Color] NisDrvWFP.sys Wed Apr 06 16:08:53 2011 (4D9CC855) MpNWMon.sys Wed Apr 06 16:07:23 2011 (4D9CC7FB) nvlddmkm.sys Sat May 21 00:07:04 2011 (4DD73A68) nvBridge.kmd Fri May 20 23:58:23 2011 (4DD7385F) [/font]

http://www.carrona.org/drivers/driver.php?id=vmbus.sys
http://www.carrona.org/drivers/driver.php?id=winhv.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=WmXlCore.sys
http://www.carrona.org/drivers/driver.php?id=MDFSYSNT.sys
http://www.carrona.org/drivers/driver.php?id=MDPMGRNT.SYS
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=CBDisk.sys
http://www.carrona.org/drivers/driver.php?id=vmm.sys
http://www.carrona.org/drivers/driver.php?id=e1y60x64.sys
http://www.carrona.org/drivers/driver.php?id=HCW85BDA.sys
http://www.carrona.org/drivers/driver.php?id=VMNetSrv.sys
http://www.carrona.org/drivers/driver.php?id=WmBEnum.sys
http://www.carrona.org/drivers/driver.php?id=NisDrvWFP.sys
http://www.carrona.org/drivers/driver.php?id=MpNWMon.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd

BSOD BUGCHECK SUMMARY

Code:

[font=lucida console] Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\021812-25006-01.dmp] Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Debug session time: Sat Feb 18 06:24:54.176 2012 (UTC - 5:00) System Uptime: 0 days 6:10:09.129 Probably caused by : CLASSPNP.SYS ( CLASSPNP!ClasspPowerDownCompletion+26d ) BUGCHECK_STR: 0xc9_21a DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System FAILURE_BUCKET_ID: X64_0xc9_21a_CLASSPNP!ClasspPowerDownCompletion+26d Bugcheck code 000000C9 Arguments 00000000`0000021a fffff880`016c42fd fffffa80`069f8110 00000000`00000000 BiosVersion = 1.1.4 BiosReleaseDate = 12/21/2009 CPUID: "Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz" MaxSpeed: 2670 CurrentSpeed: 2660 ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` [/font]

How am I going to get internet!? I don't have a wired connection, I'm on the second floor of my house! The router is in the basement! :cry:

usasma · Feb 18, 2012

Well, the easiest thing is to carry your computer down to the basement and put it next to the router for a couple of days.

If this proves that it's the wireless device, then you'll need to get a wireless device that plugs into your motherboard in order to have wireless upstairs.

The Tehkwhiz · Feb 18, 2012

Just got another C9 BSOD! It said the problem was with CLASSPNP.SYS. Photo below.

usasma · Feb 18, 2012

That's the same one that was blamed with the other memory dump.
We're sure that the Driver Verifier isn't pointing out a 3rd party driver - so it's time to shut it off.

To do this, open up Verifier and select "Delete existing settings", then click on "Finish"
Reboot the system for the changes to take affect.

The Tehkwhiz · Feb 18, 2012

usasma said:
That's the same one that was blamed with the other memory dump.
We're sure that the Driver Verifier isn't pointing out a 3rd party driver - so it's time to shut it off.

To do this, open up Verifier and select "Delete existing settings", then click on "Finish"
Reboot the system for the changes to take affect.

If it's not a 3rd party driver, what do you think it is?

usasma · Feb 19, 2012

It's most likely a hardware error.
And the most likely piece of hardware is the wireless USB device.

The Tehkwhiz · Feb 19, 2012

usasma said:
It's most likely a hardware error.
And the most likely piece of hardware is the wireless USB device.

Well, I guess I'll be buying a PCI-Express card then. :sarc:

Do you have any recommendations? I would prefer a card with 802.11N. 5GHz is preferred, but not needed. I found this card on Newegg. Does this look good?

[URL="http://www.newegg.com/Product/Product.aspx?Item=N82E16833166073"]Rosewill RNX-N250PCe (RNWD-11005) Wireless Adapter IEEE 802.11b/g/n[/URL]

Something that's under $30 would be preferred.

usasma · Feb 19, 2012

Don't just go out and buy stuff on my say-so! I'll be really embarrassed if it doesn't work!
Test it first by running it without the device - if that stops the BSOD's, then you can go out and spend money.

Frankly, I buy the cheapest wireless card that I can find - I don't need anything fancy.
I'd check in some Gamers forums to see what they recommend.

Random BSOD at night, error 0x0000001e, Updates possibly installing.

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