Solved Random BSOD data collected from our Laundry Room PC

[Mike Lynch]

I have replaced the entire physical PC with another one.
Both were bought used from the Internet.
I tried swapping the C: Hard Drive from one to the other, no success.
I reinstalled Windows-7 Pro and did a Easy File Transfer, no success.
I ran the Memory Check app., no errors.
I ran the SFC, no errors.
I ran Chkdsk, no errors.

 

[Snick]

Hi Mike Lynch,
Sorry for delayed response, however, here we go

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, device driver, graphics driver, memory

All Win Updates installed?
Have you checked for BIOS updates for the computers?
Is the computer hot? Report back the heat of the computer after a couple of hours of normal usage.
Upload a screenshot of the summary tab of Speccy.
Have you stress tested video cards? Most likely not this as you stated BSOD is on both machines.
:ar: Video Card - Stress Test with Furmark


Nic

 

[Mike Lynch]

All Win Updates installed?
Yes.
Have you checked for BIOS updates for the computers?
Using the most current.
Is the computer hot? Report back the heat of the computer after a couple of hours of normal usage.
How do I take it's temperature?
Upload a screenshot of the summary tab of Speccy.
Will do.
Have you stress tested video cards? Most likely not this as you stated BSOD is on both machines.
There is no separate Video Card.

 

[Snick]

Please run

Diagnostic Test

Driver verifier


:ar: Please run driver verifier for 48 hours.


Warning: driver verifier can cause boot issues and/or performance issues.

• Make sure that you have recovery media, if needed you can create it.
• Configure a restore point prior enabling driver verifier.

Resetting driver verifier options (recommended in this order)

1. In normal mode open an administrator command prompt and enter the below command
2. In safe mode open an administrator command prompt and enter the below command
3. On 3 boot failures, you'll boot automatically to the recovery options,
   • click Troubleshoot
   • go to the advanced options
   • choose command prompt
   • enter the below command
4. Boot with the recovery media, see above 4 steps in option 3.
5. Via the recovery options or recovery media, select a restore point prior enabling driver verifier

Code:
verifier /reset


Crashed when running driver verifier

1. Reset driver verifier
2. Boot in normal mode if necessary
3. Follow Blue Screen of Death (BSOD) Posting Instructions to provide the requested logs

 

[file3456]

BSODs are usually caused by a driver conflict or a piece of hardware. You said you used some easy file transfer? Does that mean the OS that was on the old computer is now on the new computer? What kind of computer? Are they both the same?

 

[Snick]

F22 Simpilot, OP stated he reinstalled win 7 pro then used easy file transfer, which does not transfer OS.

 

[file3456]

I don't know what easy file transfer is.

Perhaps there's a piece of software on there that's the culprit.

 

[Snick]

Windows Easy Transfer is a specialized file transfer program developed by Microsoft which allows users of the Windows operating system to transfer personal files and settings from a computer running an earlier version of Windows to a computer running a newer version.
Windows Easy Transfer was introduced in Windows Vista and is included in the Windows 7, Windows 8, and Windows 8.1 operating systems. It replaces the Files and Settings Transfer Wizard included with Windows XP and offers limited migration services for computers running Windows 2000 Service Pack 4 and Windows XP Service Pack 2. It does not transfer applications, only files and most settings.
Windows Easy Transfer was discontinued in Windows 10. Microsoft partnered with Laplink to provide a free version of PCmover Express as an alternative, for a limited time. End users also had the ability to upgrade to PCmover Professional (a paid version) which allows the transfer of applications as well.

 

[axe0]

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.​

In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

​

 

[Snick]

Thanks for chiming in axe0!

 

[Mike Lynch]

Speccy screen shot uploaded.

Thankfully, the temperatures were on the Speccy report.

System specs completed / filled out.

 

[Mike Lynch]

Please fill in your system specs! Posted as requested.

Best regards,

Mike Lynch

 

[axe0]

I have replaced the entire physical PC with another one.
Both were bought used from the Internet.
I tried swapping the C: Hard Drive from one to the other, no success.
I reinstalled Windows-7 Pro and did a Easy File Transfer, no success.
I ran the Memory Check app., no errors.
I ran the SFC, no errors.
I ran Chkdsk, no errors.

You mean they're second handed bought? If so, have you contacted the previous owner about the conditions of the hardware?
Was there any software already installed (including any operating system) when you received the pc?

 

[Mike Lynch]

Yes, both were purchased from the Internet.
I installed a brand new hard drive before I cloned my 'original' PC to either of them.

 

[axe0]

When did the pc arrive? I'm seeing lots of errors with the ATA drive in the eventlog which concerns me.

 

[Mike Lynch]

My guess, the 6000 series was about five months ago, the 8000, about four months ago.

The drive I have is a sata drive.

 

[axe0]

I mean specifically the one this thread is about.

ATA is part of the model, the full model is ATA WDC WD40EZRX-00S.

 

[Mike Lynch]

This is what Belarc reports:

 

[Mike Lynch]

If buying a new drive and cloning the current one to it, I'll do it if you feel it would help.

 

[file3456]

Cloning from a bad HDD is not recommended since the data could be corrupt. But you could try it.

The corrupt data is probably the reason to the BSOD in the first place. Could be a bad driver or dll.