Solved Random BSOD - Error 0x0000003b

[richphotos]

*edit* did a lot of reading and followed steps from previous posts iwth same problem as I am having, I hope that it fixes the problem. Sorry for posting about a problem already solved. Mod can delete this.

 

[koolkat77]

Welcome to SevenForums

Can you tell us which thread and steps you followed? We'll be happy to help if you still have problems.

 

[richphotos]

I follows the steps in this thread
http://www.sevenforums.com/crashes-...plications-error-0x0000003b-ntoskrnl-exe.html

But, my happiness was short lived. My computer just froze about 10 minutes ago with no BSOD involved, it just hung up and did nothing, I ran driver sweeper and removed all ATI drivers. I will run the diagnosis tool linked on this site and upload the zip file tomorrow. Its getting late here in Minnesota.
I really appreciate this amazing forum. I have quite a bit of computer knowledge, but even what I know now, this is beyond me. I will come back with that tomorrow. Thanks again.

 

[koolkat77]

Sure, we'll be here if you need more help.

Good luck

 

[richphotos]

Well, turned on the comp this morning, no more than an hour, same BSOD, same error code. All I was doing is searching around on Firefox. But this really does it whenever it wants to. But most often it seems while I am on FF.
here is the zip file from the diagnostics tool
Thanks for the help.

oh and, I never had BSOD problems until I upgraded to 7 from XP (this was about 3 months ago)

 

[koolkat77]

Sorry to say but Avast! antivirus is contributing in your BSOD-s.

Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public

fffff880`087aa9b8  fffff880`040b5595Unable to load image \SystemRoot\System32\Drivers\aswSnx.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
 aswSnx+0x3595
-----------------
fffff880`095d0a30  fffff880`019bf0c8Unable to load image \SystemRoot\System32\Drivers\aswSnx.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
 aswSnx+0xd90c8

• avast! Uninstall Utility | Download aswClear for avast! Removal

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

fffff880`0a8d2b78  fffff880`1327fa75Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x240a75

The latest drivers for NVIDIA are a little problematic as I've heard. Click on the Start rb: ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; NVIDIA Reboot the system. Now delete remnants of its drivers using Driver Fusion/Sweeper. Reboot if required

Download and install the drivers from the link of Filehippo bellow:

• Download NVIDIA Forceware 306.97 WHQL Vista 64 - FileHippo.com

Free up the start-up, nothing except the antivirus is usually needed.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Please uninstall Spybot S&D, it;s sometimes known to corrupt and slow down the system.

Start Menu\Programs\Spybot - Search & Destroy	Public:Start Menu\Programs\Spybot - Search & Destroy	Public

• How to uninstall | Spybot ©
• Removing Spybot - Safer-Networking Forums

Run these tools and delete anything they find:

• Anti-rootkit utility TDSSKiller

ESET online scanner:

• Free Online Virus Scanner | ESET

Look for a more recent version for the BIOS.

BIOS Version/Date	American Megatrends Inc. 1302, [COLOR="Red"]12/26/2008[/COLOR]

For monitoring the heat/celsius of the system, use Speccy or HWinfo:

• Speccy - System Information - Free Download
• CPUID - System & hardware benchmark, monitoring, reporting

Let us know the results, I will let you know if I find anything else in the .dmp's.

Edit:-
Are you having 2 graphic cards installed on the PC by any chance?

 

[richphotos]

Thank you for the quick response! I will revert to an older version of nvidia and get rid of avast.
Too bad, I have had such good luck with this program. I will do this and report back if I get another BSOD, if not, I will mark it as solved. Thanks again!

 

[koolkat77]

Hmm. I asked a question on the end of the post above, let me know the answer.

 

[richphotos]

Oh, sorry, I did not see that, I just have one installed, Just the Nvidia GT 640. I just upgraded to this about a week ago from an ATI Radeon 4830

 

[koolkat77]

Alright, was it a bad card?

Anyway, keep us posted of the results.

 

[richphotos]

It was a great card, but the fan on it was starting to get louder, and it was quite old, a lot of times I had to unplug the HDMI cable from it and plug it back it for it to recognize the monitor
Thanks again, I will keep you updated.

*just did virus scans, all came back clean*

 

[koolkat77]

I see. Sounds good.

Update the thread when you're done finally. Or after a few hours of observing how the computer performs.

 

[richphotos]

-uninstalled avast
-uninstalled spybot
-updated my bios
-Installed MSE

I have already noticed things loading faster, since I updated my bios, startup-reboots are faster as well.
I will update in a couple days if I am BSOD free.

 

[koolkat77]

-uninstalled avast
-uninstalled spybot
-updated my bios
-Installed MSE

I have already noticed things loading faster, since I updated my bios, startup-reboots are faster as well.
I will update in a couple days if I am BSOD free.

Thanks for the update.

If you haven't cleaned the inner of computer recently (hardware components), you should do that too. Install speccy or hwinfo from the links I posted earlier for keeping a check on the hardware temperatures occasionally if you like.

Good Luck.

 

[richphotos]

Thanks again for the help!

 

[koolkat77]

You're welcome. Let us know if there are any other problems

 

[richphotos]

I just thought I would come on here and express my gratitude again.
I was on XP before I upgraded to win 7, and for most that know, XP is very reliable. and I have heard that 7 was too. When I first installed 7, I was like "wow, this is nice, quick, I like it" then the endless BSOD's, that I could not figure out, for the life of me, even with my decent computer knowledge. Then I found this since, Finally after how many months.
Thank you, So much. One of the best forums for OS problems, hands down.

 

[koolkat77]

Happy we were able to help. and thank you for the kind words.

 

[MisterMephisto]

Hi! Exactly same problems here as richphotos has had. Also replaced ATI/AMD Radeon HD 4830 with NVidia GeForce640 and after that random crashes. Sometimes BSOD and sometimes just jamming when browsing Firefox. Tested pretty much that not RAM problem and not heat. Never crashed when playing games though.

I will try now with the steps you have provided and then come back how it turns out. I don´t have Avast! but I have AVG. But lets see in next couple of days if I can solve the problem with these steps.

 

[richphotos]

Well, I got the BSOD again.. grrrr I even went back to an older version of the driver.
I have uploaded the newest file
Thanks again for the help! after a week and a half, I was sure it was fixed.