Solved Random BSOD, error 0x00000124

[qx777]

Hello

Since 25-01-2013 I have received around 40 BSOD. I know it is most likely a hardware error because of the stop code but I have no idea as to which component it is so I was wondering whether any of you people could tell that out from the dump files. If it is not possible to see which component it is from the dump file how should I go about troubleshooting the problem?

 

[Dsprague]

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WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
[COLOR=Red]Arg1: 0000000000000004, PCI Express Error[/COLOR]
Arg2: fffffa80060a88d8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
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So from looking at the dump file we can see it is either the PCI slot or the card in the slot that is causing the failure, the best way to test is to switch out what ever card is in the slot with another one and see if you still get a BSOD.

For more information see this thread:

http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

 

[qx777]

The only component I have in my pci slots is my graphic card and I find it a bit odd if that is what is causing it since when I stress tested it with furmark where it got up to 76 degrees Celsius without any problems and normally runs at around 60-65 degrees Celsius after a long gaming session. Is it possible the error might be caused by something else or was I just lucky during the stress test?

 

[Dsprague]

It may not be the card that is the problem it could be the actual PCI slot its self. Also I noticed on some of the crashes it blamed McAfee:

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Use !analyze -v to get detailed debugging information.

BugCheck 124, {4, fffffa80060a88d8, 0, 0}

[COLOR=Red]*** WARNING: Unable to verify timestamp for mfeapfk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfeapfk.sys[/COLOR]
Probably caused by : GenuineIntel

Followup: MachineOwner
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Driver Reference Table - mfeapfk.sys

Pleas for testing purposes uninstall it using the McAfee Removal Tool and replace it with a combination of Microsoft Security Essentials and Malwarebytes Anti-malware. Tip: when installing Malwarebytes be sure to uncheck the box asking you to start a free trial.

Your processor driver:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 124, {4, fffffa80060a98d8, 0, 0}

[COLOR=Red]*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys[/COLOR]
Probably caused by : GenuineIntel

Followup: MachineOwner
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Driver Reference Table - intelppm.sys

This can be updated here: https://downloadcenter.intel.com/Default.aspx

Also your BIOS is very old:

BIOS Release Date            [COLOR=Red] 04/09/2010[/COLOR]

Look on the motherboard manufacturers site for updates.

Also try running a video memory stress test: |MG| Video Memory Stress Test 1.7.116 Download

You may also want to run a stress test on the CPU using Prime95:

Free Software - GIMPS

Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight you may want to run the "Small FFTs" test instead.
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
The Test selection box and the stress.txt file describes what components that the program stresses.

 

[qx777]

I will try to get it done in the weekend and post back if the problem persist or the test shows something interesting

 

[Dsprague]

I look forward to your results.

 

[qx777]

I am sorry for not keeping you posted but I did not have time to run the test this weekend as planned. The only thing I had time to do was move my graphic card over in another pci slot, which so far seems to have solved the problem. If I do not encounter another error within a week, I will assume the error was the pci slot and mark this topic as fixed.

 

[Dsprague]

Glad to hear that things seem to have cleared up, please do keep us posted if there is further development in the problem.

 

[qx777]

It has now been a bit more than a week since I moved my graphic card to another pci slot and I have not encountered any BSOD so far so I am just going to say thanks a lot for taking your time to help me out with this problem and I will mark the topic as solved.

 

[Dsprague]

Glad to hear that you are all sorted.