random BSOD on sleep

[zahir]

Hi guys,

When I put the pc to sleep, it'll go through the motions(black out my screen). I'll wait maybe 10 minutes, and then I get the blue screen.

It's done it for as long as I can remember, but very rarely,so it did't bother me. But it's become alarmingly common.

I tested the memory through windows memory check. I also checked my hard disk. All came back ok. All of the drivers have been updated to the latest that Acer has provided. It's being so random,I'm not sure what causes the BOSD.

My laptop is a Acer 4750G,with intel i5-2450m, 6GB RAM. I read some similar threads, but I can not locate the cause.

I am hoping you guys will be able to find the root cause. Thanks in advance for all the help.

 

[koolkat77]

Hi -

Problematic software:

McAfee is a very frequent cause of BSOD's.

Start Menu\Programs\McAfee Family Protection	Public:Start Menu\Programs\McAfee Family Protection	Public

Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

We recommended Microsoft Security Essentials from a strict BSOD perspective. Is most compatible & provides most stability compared to other antivirus app/Internet Security Software.

• Microsoft Security Essentials, Free antivirus for windows
• Malwarebytes Anti-Malware Free
• Good and Free system security combination

   Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.​

Drivers:

Update the following driver in this method - Driver Reference Table - k57nd60a.sys

Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:

• How to Clean Left Over Driver Files with Driver Sweeper

!irp fffffa8005f6bc50
Irp is active with 4 stacks 3 is current (= 0xfffffa8005f6bdb0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800926b050 00000000 fffff80004ad2200-fffffa8007fc5a10 Success Error Cancel pending
	      *** WARNING: Unable to verify timestamp for k57nd60a.sys
*** ERROR: Module load completed but symbols could not be loaded for k57nd60a.sys
 \Driver\k57nd60a	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8007fc5a10    

			Args: 00000000 00000000 00000000 00000000

Analysis

Perform a System File Check to check the integrity of all protected Windows 7 :

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type

   SFC /scannow

Full tutorial here:

• SFC /Scannow Command - System File Checker

Check your hard drive(s) for errors by running chkdsk

• Check your hard disk for errors
• http://www.sevenforums.com/tutorials/433-disk-check.html

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Let us know the results and further BSOD reports.​

 

[zahir]

I'll try all solutions and report back to see if any fix the issue; might take a while as the problem is a radom one. Now I've uninstall the Mcafee. By far it seems back to normal.

 

[koolkat77]

I'm subscribed to your thread so I'll keep a check.

 

[zahir]

I think it's fixed.
By far my pc works well. And I did a test. I installed Mcafee, my pc can't sleep again. Then I uninstalled it ,my pc got back to normal. So the cause is Mcafee, I think.
Thank you a lot!

 

[koolkat77]

Thanks for the update and letting us know your test!

   Tip

• If your problem is solved please use the
  
  Mark this thread as solved link at the top of your thread or down on the left corner
  

Post if you have further issues.

 

[zahir]

Excuse me. The same question come to me again. I installed the MSE, also try Avira. But still unsolved. Really looking forward to your reply, and thanks in advance.

 

[koolkat77]

You shouldn't run two Antivirus software together. Q: Is it bad to run multiple antivirus programs?

Please uninstall Avira with its removal tool: Uninstallers (removal tools) for common antivirus software and keep MSE only.

[FONT="Lucida Console"]0: kd> !irp fffffa8007f12630
Irp is active with 4 stacks 3 is current (= 0xfffffa8007f12790)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008e9e050 00000000 fffff80004d0b200-fffffa800ad3f300 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\k57nd60a.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for k57nd60a.sys
*** ERROR: Module load completed but symbols could not be loaded for k57nd60a.sys
 \Driver\k57nd60a	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800ad3f300    

			Args: 00000000 00000000 00000000 00000000[/FONT]

[FONT="Lucida Console"]lmvm k57nd60a
start             end                 module name
fffff880`05a00000 fffff880`05a6c000   k57nd60a T (no symbols)           
    Loaded symbol image file: k57nd60a.sys
    Image path: \SystemRoot\system32\DRIVERS\k57nd60a.sys
    Image name: k57nd60a.sys
    Timestamp:        Tue Oct 16 06:06:46 2012 (507CA516)
    CheckSum:         0006CACD
    ImageSize:        0006C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4[/FONT]

Update the Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver -> Driver Reference Table - k57nd60a.sys

 

[zahir]

I don't install both of them. I first install the MSE and find the problem. Then I uninstall it and install the Avira. Now I am using Avira but the problem remains. And I can't find the drivers you informed. Where can I download it ?

 

[koolkat77]

Ethernet NIC Driver Downloads | Broadcom

 

[zahir]

Thank you for your reply. I will try the driver and see what happens.

 

[zahir]

I have download the driver. And I have tried to update the driver, but Windows says that the driver is the latest.

 

[koolkat77]

Please uninstall Avira

 

[zahir]

I have uninstall Avira. There is no anti-virus software in my computer. The same problem occurs today.

 

[koolkat77]

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

SFC scannow

Check windows for corruption:

How to Repair Windows 7 System Files with System File Checker

1. Click on the Start rb:
2. Scroll to Accessories
3. Select Command Prompt > Right click and Run as Administrator
4. Type

   SFC /scannow

 

[zahir]

I find one running service belong to Mcafee, named 'Mcafee activation service'. So I check the registry and found the key. Then I deleted it. By far my computer seems normal. I hoped it will keep. I will keep observing.

 

[koolkat77]

I find one running service belong to Mcafee, named 'Mcafee activation service'. So I check the registry and found the key. Then I deleted it. By far my computer seems normal. I hoped it will keep. I will keep observing.

Nice find. Keep us posted.

 

[zahir]

I'm afraid that we've got a false impression before, the problem hasn't been solved, it still exists. But it becomes more interesting. If it gets a successful sleep since boot, the following sleep would be successful. But there is a chance that the first sleep turned out to be a BSOD. Here is what I did those days: I put the computer into sleep when the computer has just boot. It would often be successful. This is a temporary solution, while the root cause is still unknown. I wonder if you get some ideas ?

 

[koolkat77]

I'm afraid that we've got a false impression before, the problem hasn't been solved, it still exists. But it becomes more interesting. If it gets a successful sleep since boot, the following sleep would be successful. But there is a chance that the first sleep turned out to be a BSOD. Here is what I did those days: I put the computer into sleep when the computer has just boot. It would often be successful. This is a temporary solution, while the root cause is still unknown. I wonder if you get some ideas ?

It'll take time before we find a fix.

Driver Verifier
Let's run driver verifier and see if it catches any misbehaving drivers: Driver Verifier - Enable and Disable

 

[zahir]

I've tried that. I selected all drivers not provided by Microsoft Corporation, then when I tried to reboot my computer, it got a straight BSOD on the start-up screen. I restored my computer, and there was no dump files found.