Solved Random BSOD while laptop is idle

[Warsaw]

Hi,

I having random BSOD while the laptop is idle. When I check the dmp, it is saying that the cause is ntoskrnl.exe. I've tried running the check disk but it doesnt seem to fix the problem.

Need help.

Here are the dmp files:

 

[bagavan]

STOP 0x0000009F: DRIVER_POWER_STATE_FAILURE (go to top of page)

Usual causes: Device driver

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007512a10, fffff80003c073d8, fffffa800e6a2010}

Probably caused by : pci.sys

Followup: MachineOwner
---------

run this

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[koolkat77]

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Network error:

[FONT="Consolas"][SIZE="3"]!irp fffffa800ebd4380
Irp is active with 5 stacks 3 is current (= 0xfffffa800ebd44e0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800a71b050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 \Driver\athr
			Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa800a543590 00000000 fffff8000370e200-fffffa800d486770 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800d486770    

			Args: 00000000 00000000 00000000 00000000
[/SIZE][/FONT]

Video and network driver errors:

[FONT="Consolas"][SIZE="3"]kd> !thread
fffff800`03c074f0  fffff880`01bd3530 tcpip!endpointLruContext+0x4b0
fffff800`03c074f8  fffff880`0199b2b0 NETIO!WfpSysTimerCallback
fffff800`03c07500  fffff880`01bd34e8 tcpip!endpointLruContext+0x468
fffff800`03c07508  fffff880`01bd45f0 tcpip!LruContextLoose+0x4b0
fffff800`03c07510  fffff880`0199b2b0 NETIO!WfpSysTimerCallback
fffff800`03c07518  fffff880`01bd45a8 tcpip!LruContextLoose+0x468
fffff800`03c07520  fffff880`01bdf930 tcpip!gTupleState+0x4b0
fffff800`03c07528  fffff880`0199b2b0 NETIO!WfpSysTimerCallback
fffff800`03c07530  fffff880`01bdf8e8 tcpip!gTupleState+0x468
fffff800`03c07538  fffffa80`06a21df0
fffff800`03c07540  fffff880`0199b2b0 NETIO!WfpSysTimerCallback
fffff800`03c07548  fffffa80`06a21da8
fffff800`03c07550  00000000`00020450
fffff800`03c07558  fffff880`0f632c8d*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x201c8d
fffff800`03c07560  fffff800`03c07590
fffff800`03c07568  fffff880`0f69afeb nvlddmkm+0x269feb
fffff800`03c07570  fffff800`03c075d0
fffff800`03c07578  fffff880`0f62c757 nvlddmkm+0x1fb757
fffff800`03c07580  fffff800`03c075e0
fffff800`03c07588  fffff880`0f62c757 nvlddmkm+0x1fb757
fffff800`03c07590  fffff800`03c07600
fffff800`03c07598  fffff880`0f645ee2 nvlddmkm+0x214ee2
fffff800`03c075b8  fffff880`0f62c757 nvlddmkm+0x1fb757
fffff800`03c075d8  fffff880`0f62c8b3 nvlddmkm+0x1fb8b3
fffff800`03c075e0  00000000`00000000
fffff800`03c075e8  fffff880`0f62c8b3 nvlddmkm+0x1fb8b3
fffff800`03c07618  fffff880`0f62c8b3 nvlddmkm+0x1fb8b3
fffff800`03c07620  00000000`00000000
fffff800`03c07628  fffff800`0364acc0 nt!KiInitialThread
fffff800`03c07630  00000000`00000000
fffff800`03c07638  fffff800`03c079b0
fffff800`03c07640  fffff800`03c076a0
fffff800`03c07648  fffff880`0f675c96 nvlddmkm+0x244c96
fffff800`03c07650  fffffa80`0d9f1170
fffff800`03c07658  fffff800`0364acc0 nt!KiInitialThread
fffff800`03c07660  00000000`00009100
fffff800`03c07668  fffff880`0f66f400 nvlddmkm+0x23e400
fffff800`03c07670  fffff800`03c076a0
fffff800`03c07678  fffff880`0f69afeb nvlddmkm+0x269feb
fffff800`03c076a8  fffff880`0f66f400 nvlddmkm+0x23e400
fffff800`03c07a78  fffff800`0340c895 hal!HalpHpetClockInterrupt+0x8d
fffff800`03c07a80  fffff800`03432460 hal!HalpKInterruptHeap+0x460
fffff800`03c07a88  fffff800`03c07b30
fffff800`03c07a90  fffff800`03432460 hal!HalpKInterruptHeap+0x460
fffff800`03c07a98  00000000`00000000
fffff800`03c07aa0  fffff800`034c6540 nt!KiInterruptDispatchNoLock+0x190
fffff800`03c07aa8  00000000`00000011
fffff800`03c07ab0  fffff800`0363ce80 nt!KiInitialPCR+0x180
fffff800`03c07ab8  fffff800`03c07b30
fffff800`03c07ac0  fffff800`036401c0 nt!KiInitialPCR+0x34c0
fffff800`03c07ac8  00000000`00000003
fffff800`03c07ad0  fffff800`0363f080 nt!KiInitialPCR+0x2380
fffff800`03c07ad8  fffff800`036401c0 nt!KiInitialPCR+0x34c0
fffff800`03c07ae0  fffff800`0363ce80 nt!KiInitialPCR+0x180
fffff800`03c07ae8  fffff800`034d49be nt!KiTimerExpiration+0x1be
fffff800`03c07af0  00000033`018e69bf
fffff800`03c07af8  fffff800`03c07b18
fffff800`03c07b00  00000000`00156d7a
fffff800`03c07b08  fffff800`036401c8 nt!KiInitialPCR+0x34c8
fffff800`03c07b68  00001fc5`79d5f698
fffff800`03c07b70  fffff800`0364acc0 nt!KiInitialThread
fffff800`03c07b78  00000000`00000001
fffff800`03c07b80  fffff800`0363ce80 nt!KiInitialPCR+0x180
fffff800`03c07b88  fffff800`034d47a7 nt!KiRetireDpcList+0x277
fffff800`03c07bd8  fffff800`034cd287 nt!SwapContext_PatchXRstor+0x3
fffff800`03c07c20  fffff800`0364acc0 nt!KiInitialThread
fffff800`03c07c28  00000000`00000002
fffff800`03c07c30  fffff800`0363ce80 nt!KiInitialPCR+0x180
fffff800`03c07c38  fffff800`034c1cca nt!KiIdleLoop+0x5a
fffff800`03c07c40  fffff800`0363ce80 nt!KiInitialPCR+0x180
fffff800`03c07c48  fffff800`0364acc0 nt!KiInitialThread[/SIZE][/FONT]

Reinstall the following drivers in this method:

Click on the Start rb: ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to NVIDIA and ATHEROS & reboot the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper.

:ar: http://www.sevenforums.com/tutorial...over-files-after-uninstalling.html#post726559

If its wireless, match your device from here:

• ATHEROS Wireless drivers for Windows

If its not a wireless, match your device from here:

• ATHEROS Network drivers for Windows

NVIDIA Driver Link:

• NVIDIA Driver Downloads - Automatically Detect NVIDIA Products

   Warning

Do not install BETA drivers.

​

[FONT="Consolas"]0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f431000 fffff880`10125000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Oct 17 01:35:41 2012 (507DB70D)
    CheckSum:         00CD3342
    ImageSize:        00CF4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
0: kd> lmvm athrx
start             end                 module name
fffff880`054ab000 fffff880`05760000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Wed Mar 21 19:42:59 2012 (4F69DAE3)
    CheckSum:         002B829C
    ImageSize:        002B5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4[/FONT]

Await the .nfo file.

 

[Warsaw]

Hi guys,

Thanks for the fast replies.

I've finished the verifier and have attached the msinfo files.

 

[koolkat77]

Problematic software:

[LIST=1]
[*]Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public
[*]Start Menu\Programs\COMODO	Public:Start Menu\Programs\COMODO	Public
[*]Start Menu\Programs\COMODO\COMODO Firewall	Public:Start Menu\Programs\COMODO\COMODO Firewall	Public
[/LIST]

Not the best security software. Comodo contributes in BSOD-s.

Please uninstall them with their removal tool:

1. avast! Uninstall Utility | Download aswClear for avast! Removal
   [*]comodo-uninstall-tool

You may also use the free version of Revo uninstaller.

• Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Uninstall using Advanced Mode - to clear leftover registry entries of the program.

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
​

• Microsoft Security Essentials - Free Antivirus for Windows
  
  • Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
    • http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check:

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Disk Check on your hard drive for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Reduce items at start-up. Nothing except anti-virus is required:

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Let us know if this including the above steps have helped.

Good luck.

 

[Warsaw]

should i wait a day to see what the verifier could get or can i try updating the drivers now?

 

[koolkat77]

OK, let us see what the verifier .dmps bring to us
After that you can disable it and follow the steps at post #3 and #5

 

[Warsaw]

ok

 

[Warsaw]

Ok, I had the verifier activated for more than a day and I did not get a BSOD, the laptop just slowed down while it is active.

Ive also uninstalled and reinstalled the Atheros and Nvidia drivers, then uninstalled comodo. I run the scans, including SFC and disk check, and the results did not show any problems. Does this mean that the problem is fixed?

 

[koolkat77]

Probably - Have disabled verifier now?

I'd wait for a week before marking as solved.

 

[Warsaw]

yup, i've disabled the verifier.

 

[koolkat77]

Good.

Let us know how things are after a week.

 

[Warsaw]

ok, been 4 days and i just got another crash, this time its caused by nvlddmkm.sys.

here is a the BSOD archive:

 

[koolkat77]

Carry out steps in my post #3 and #5.
Let us know if there's an improvement.

 

[Warsaw]

i cant see atheros in the driver sweeper. should i update driver sweeper to driver fusion (http://treexy.com/products)?

 

[koolkat77]

404 | THE PAGE WAS NOT FOUND
Sorry for the incovienence, the page that you tried to access could not be found. There is good chance that you were trying to download free Treexy software or looking for the latest news. If that is not the case then you could take a look at our support page or try a site seach.

It's OK. Just install the drivers then.

 

[Warsaw]

ok, so i have uninstalled and reinstalled the nvidia and the atheros related software from the control panel, including the atheros bluetooth suite. After the reboot, i got this Device Driver Installation window.

 

[koolkat77]

Upgrading drivers for pre-existing device

1. Open http://www.sevenforums.com/tutorials/97061-driver-install-device-manager.html
2. In the Device Manager locate the device you wish to update the drivers for/look for a :warn:
3. Right-click the device and click Properties.
4. In the Properties window click the Driver tab.
5. Click the Update Driver button.
6. In the Hardware Update Wizard point Windows to the location of the updated drivers on your hard drive

Once drivers have been installed reboot.

 

[Warsaw]

ok, its done. ill wait for a week and see if the problem is solved. thanks again!

 

[koolkat77]

Lets hope so