Random BSOD

[briand88]

Hello everyone my name is Bian

This is my first post here i have used this iste on numerous occasions though to help me out with issues in the past. How ever this one is beyond me unfortunately

Whats happening is I'm getting this random Blue screen popping up saying windows has been shut down to prevent damage to my system, i have not had time to read it fully before it reboots but i have done what the instructions say and created a file from my minidump using the software or CMD prompt software you guys have suggested and i have attached it to this post.

This has now happened to me 2 times over the past 3/4 days at just random times i have not been gaming or anything just doing things on the desktop. But it could maybe be related to over heating but im not sure.


Many thanks in advance.

Brian.

 

[MistUnleashed]

Hi briand88,

If your PC is Blue-Screening to tell you that it's being shut down to 'Protect your computer' then that normally points to an overheating problem within your system.

Please answer the following questions:

1. Where is your PC stored? In a cabinet or is it on a desk?
2. Is there enough ventilation around the PC?
3. How many fans are situated in the case?
4. Where are the fans located (back, front, side, top etc)
5. Have you opened up your PC to remove dust?
6. Are you using the Heatsink that came with the processor or did you buy a 3rd party Heatsink?

I look forward in hearing from you,


MistUnleashed

 

[briand88]

Hi briand88,

If your PC is Blue-Screening to tell you that it's being shut down to 'Protect your computer' then that normally points to an overheating problem within your system.

Please answer the following questions:

1. Where is your PC stored? In a cabinet or is it on a desk?
2. Is there enough ventilation around the PC?
3. How many fans are situated in the case?
4. Where are the fans located (back, front, side, top etc)
5. Have you opened up your PC to remove dust?
6. Are you using the Heatsink that came with the processor or did you buy a 3rd party Heatsink?

I look forward in hearing from you,


MistUnleashed

1. Where is your PC stored? In a cabinet or is it on a desk? in a desk it is kind of closed off about 5 inches at the top and 3 each side 3 inches at back
2. Is there enough ventilation around the PC? as above
3. How many fans are situated in the case? 1x 100mm on front panel 2x 180mm on top of case 1x 100mm on back 2 on GPU, hyper coolermaster evo on cpu
4. Where are the fans located (back, front, side, top etc) as above
5. Have you opened up your PC to remove dust? not yet but i usually clean my system every 2-3 months totally removing every single peice of hardware inc cables hard drives disc drives and dust the lot, but i havent in only 6 months or so maybe 8 MAX
6. Are you using the Heatsink that came with the processor or did you buy a 3rd party Heatsink? hyper cooler master evo

 

[MistUnleashed]

1. Where is your PC stored? In a cabinet or is it on a desk? in a desk it is kind of closed off about 5 inches at the top and 3 each side 3 inches at back
2. Is there enough ventilation around the PC? as above
3. How many fans are situated in the case? 1x 100mm on front panel 2x 180mm on top of case 1x 100mm on back 2 on GPU, hyper coolermaster evo on cpu
4. Where are the fans located (back, front, side, top etc) as above
5. Have you opened up your PC to remove dust? not yet but i usually clean my system every 2-3 months totally removing every single peice of hardware inc cables hard drives disc drives and dust the lot, but i havent in only 6 months or so maybe 8 MAX
6. Are you using the Heatsink that came with the processor or did you buy a 3rd party Heatsink? hyper cooler master evo

5. Have you opened up your PC to remove dust? not yet but i usually clean my system every 2-3 months totally removing every single peice of hardware inc cables hard drives disc drives and dust the lot, but i havent in only 6 months or so maybe 8 MAX

You mentioned in the snippet above that you strip down your system - does this include the CPU and the heatsink?

If so, when you re-fit everything, did you add new paste in-between the CPU and Heatsink?

 

[briand88]

1. Where is your PC stored? In a cabinet or is it on a desk? in a desk it is kind of closed off about 5 inches at the top and 3 each side 3 inches at back
2. Is there enough ventilation around the PC? as above
3. How many fans are situated in the case? 1x 100mm on front panel 2x 180mm on top of case 1x 100mm on back 2 on GPU, hyper coolermaster evo on cpu
4. Where are the fans located (back, front, side, top etc) as above
5. Have you opened up your PC to remove dust? not yet but i usually clean my system every 2-3 months totally removing every single peice of hardware inc cables hard drives disc drives and dust the lot, but i havent in only 6 months or so maybe 8 MAX
6. Are you using the Heatsink that came with the processor or did you buy a 3rd party Heatsink? hyper cooler master evo

5. Have you opened up your PC to remove dust? not yet but i usually clean my system every 2-3 months totally removing every single peice of hardware inc cables hard drives disc drives and dust the lot, but i havent in only 6 months or so maybe 8 MAX

You mentioned in the snippet above that you strip down your system - does this include the CPU and the heatsink?

If so, when you re-fit everything, did you add new paste in-between the CPU and Heatsink?

sorry i should have made this clearer that is the ONLY thing i dont remove i just dust the heatsink that heatsink and paste have been on maybe a year.

 

[MistUnleashed]

I have analysed everything you have uploaded. All seems fine. However, upon reading your minidump, the problem seems to be coming from the driver: klim6.sys < this is a driver for Kaspersky Software.

To resolve this I suggest you do the following:

1. Uninstall Kaspersky using the following tool: Service articles
2. Reboot the PC

See if this resolves the issue. If it does then Kaspersky's to blame. If not, then we'll try another avenue!

 

[briand88]

I have analysed everything you have uploaded. All seems fine. However, upon reading your minidump, the problem seems to be coming from the driver: klim6.sys < this is a driver for Kaspersky Software.

To resolve this I suggest you do the following:

1. Uninstall Kaspersky using the following tool: Service articles
2. Reboot the PC

See if this resolves the issue. If it does then Kaspersky's to blame. If not, then we'll try another avenue!

Thanks for your reply but the strange things is i have ALWAYS used Kaspersky and never once had this issue and i have been using it for the last 4-5 years so maybe an uninstall and reinstall? cause i cant do without it also i had opened Speccy and was runnig CS:GO and my GPU was running at 70 degrees! which is quite hot so i removed it and cleaned the dust from the fan and to be honest it was not even that bad.... any suuggestions for the high GPU temp or is this within the "Normal Range"?

Brian

 

[MistUnleashed]

Thanks alot i will give this a bash also just opened Speccy and was runnig CS:GO and my GPU was running at 70 degrees! which is quite hot so i removed it and cleaned the dust from the fan and to be honest it was not even that bad.... any suuggestions for the high GPU temp or is this within the "Normal Range"?

Brian

What's CS:GO?

As for you GPU: This is normal, there's nothing to worry about, as long as your GPU fan is set to auto, it will regulate its own temperature. If the temperature is worrying you I can assure you there's nothing to worry about. According to the NVidia Website, the Maximum Op Temp is 97C so 70C is average; only start to worry if it goes over 90C!

Source: GeForce GTX 670 | Specifications | GeForce

 

[briand88]

I have analysed everything you have uploaded. All seems fine. However, upon reading your minidump, the problem seems to be coming from the driver: klim6.sys < this is a driver for Kaspersky Software.

To resolve this I suggest you do the following:

1. Uninstall Kaspersky using the following tool: Service articles
2. Reboot the PC

See if this resolves the issue. If it does then Kaspersky's to blame. If not, then we'll try another avenue!

Thanks alot i will give this a bash also just opened Speccy and was runnig CS:GO and my GPU was running at 70 degrees! which is quite hot so i removed it and cleaned the dust from the fan and to be honest it was not even that bad.... any suuggestions for the high GPU temp or is this within the "Normal Range"?

Brian

 

[briand88]

Thanks alot i will give this a bash also just opened Speccy and was runnig CS:GO and my GPU was running at 70 degrees! which is quite hot so i removed it and cleaned the dust from the fan and to be honest it was not even that bad.... any suuggestions for the high GPU temp or is this within the "Normal Range"?

Brian

What's CS:GO?

As for you GPU: This is normal, there's nothing to worry about, as long as your GPU fan is set to auto, it will regulate its own temperature. If the temperature is worrying you I can assure you there's nothing to worry about. According to the Nvidia Website, the Maximum Op Temp is 97C so 70C is average; only start to worry if it goes over 90C!

Source: GeForce GTX 670 | Specifications | GeForce

Counter Strike : Global Offensive
and perfect i will try an uninstall and reinstall of Kaspersky and let yous know how it goes. Also this just occurred to me my Kaspersky is an online download so once i uninstall how do i get it back? i dont have teh key etc.

Brian

 

[MistUnleashed]

Counter Strike : Global Offensive
and perfect i will try an uninstall and reinstall of Kaspersky and let yous know how it goes.

For some reason this forum has messed up the order in which we posted! Confusing :huh:!

You can reinstall Kaspersky, it may have just been that a bug got into the Kaspersky files so even in a scan it wouldn't show up. Before re-installing i would suggest you download Malwarebytes Anti-Malware and run a Deep Scan.

Hope it works out for you.

 

[briand88]

i have found this but im not sure if its related to my specfic inbuilt card.


OS ?blue screens? with installed Kaspersky Lab product and embedded Intel video adapter

can anyone shed any light?

 

[MistUnleashed]

i have found this but im not sure if its related to my specfic inbuilt card.


OS ?blue screens? with installed Kaspersky Lab product and embedded Intel video adapter

can anyone shed any light?

Unfortunately that post does not relate to your problem!

• Firstly your error is: DRIVER_IRQL_NOT_LESS_OR_EQUAL
• Different Technical Information.
• You are not using an Intel Video Adapter as your GTX is your video card.

Hope this helps.

 

[MistUnleashed]

Please could you download and run this utility and post up the results of the test: http://www.resplendence.com/download/whocrashedSetup.exe

 

[briand88]

Please could you download and run this utility and post up the results of the test: http://www.resplendence.com/download/whocrashedSetup.exe

[FONT=Segoe UI, Arial]computer name: USER-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: ASUSTeK Computer INC., M4N68T Pro
CPU: AuthenticAMD AMD Phenom(tm) II X4 965 Processor AMD586, level: 16
3 logical processors, active mask: 7
RAM: 8589123584 total



[/FONT]
[FONT=Segoe UI, Arial]Crash dump directory: C:\Windows\Minidump[/FONT]

[FONT=Segoe UI, Arial]Crash dumps are enabled on your computer.
[/FONT]
[FONT=Segoe UI, Arial]On Wed 10/06/2015 13:25:07 GMT your computer crashed
crash dump file: C:\Windows\Minidump\061015-11996-01.dmp.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]cmudaxp.sys[/FONT] (0xFFFFF88005037425)
Bugcheck code: 0xD1 (0xFFFFF88035874FF8, 0x2, 0x0, 0xFFFFF88005037425)
Error: [FONT=Segoe UI, Arial]DRIVER_IRQL_NOT_LESS_OR_EQUAL[/FONT]
file path: C:\Windows\system32\drivers\cmudaxp.sys
product: [FONT=Segoe UI, Arial]C-Media Audio Driver (WDM)[/FONT]
company: [FONT=Segoe UI, Arial]C-Media Inc[/FONT]
description: C-Media Audio WDM Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: cmudaxp.sys (C-Media Audio WDM Driver, C-Media Inc).
Google query: [FONT=Segoe UI, Arial]C-Media Inc DRIVER_IRQL_NOT_LESS_OR_EQUAL



[/FONT][/FONT]

[FONT=Segoe UI, Arial]One crash dump has been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

[FONT=Segoe UI, Arial]cmudaxp.sys (C-Media Audio WDM Driver, C-Media Inc)[/FONT]

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.




[FONT=Segoe UI, Arial]Just been on the phone to [FONT=Segoe UI, Arial]Kaspersk[FONT=Segoe UI, Arial]y he has told me to completely remove the software and he is issuing an email with a new in[FONT=Segoe UI, Arial]stal[FONT=Segoe UI, Arial]l whi[FONT=Segoe UI, Arial]ch i have just rec[FONT=Segoe UI, Arial]eived[FONT=Segoe UI, Arial].

[FONT=Segoe UI, Arial]Brian[/FONT]
[/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT]

 

[MistUnleashed]

[FONT=Segoe UI, Arial]
[FONT=Segoe UI, Arial]Just been on the phone to [FONT=Segoe UI, Arial]Kaspersk[FONT=Segoe UI, Arial]y he has told me to completely remove the software and he is issuing an email with a new in[FONT=Segoe UI, Arial]stal[FONT=Segoe UI, Arial]l whi[FONT=Segoe UI, Arial]ch i have just rec[FONT=Segoe UI, Arial]eived[FONT=Segoe UI, Arial].

[FONT=Segoe UI, Arial]Brian[/FONT]
[/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT]

That's good! as for the report you uploaded, its strange C-Media isn't actually throwing the error - must be a false-positive!

Let me know how you get on uninstalling Kaspersky. Remember to use the uninstall tool I linked to - that is the only way of truly deleting it including bad registry keys.

 

[briand88]

[FONT=Segoe UI, Arial]
[FONT=Segoe UI, Arial]Just been on the phone to [FONT=Segoe UI, Arial]Kaspersk[FONT=Segoe UI, Arial]y he has told me to completely remove the software and he is issuing an email with a new in[FONT=Segoe UI, Arial]stal[FONT=Segoe UI, Arial]l whi[FONT=Segoe UI, Arial]ch i have just rec[FONT=Segoe UI, Arial]eived[FONT=Segoe UI, Arial].

[FONT=Segoe UI, Arial]Brian[/FONT]
[/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT][/FONT]

That's good! as for the report you uploaded, its strange C-Media isn't actually throwing the error - must be a false-positive!

Let me know how you get on uninstalling Kaspersky. Remember to use the uninstall tool I linked to - that is the only way of truly deleting it including bad registry keys.

Unfortunately 80% of that is jibberish to me haha I renovate houses for a living so computers isn't my strong point just removed las perky using the tools you recommended going for the reinstall now.

What do you mean by the false positive thing?

 

[MistUnleashed]

What do you mean by the false positive thing?

What i'm trying to say is: The report you uploaded said that this other driver 'C-Media' was causing the issue.

As for the False-Positive - this 'C-Media' was probably running at the exact time as the Kaspersky driver therefore the logging software read 'C-Media' instead of Kaspersky as it didn't know which one to choose.

It is called a false positive because:

1. False - It got the wrong driver name
2. Positive - BUT it recognised there was an error

 

[briand88]

What do you mean by the false positive thing?

What i'm trying to say is: The report you uploaded said that this other driver 'C-Media' was causing the issue.

As for the False-Positive - this 'C-Media' was probably running at the exact time as the Kaspersky driver therefore the logging software read 'C-Media' instead of Kaspersky as it didn't know which one to choose.

It is called a false positive because:

1. False - It got the wrong driver name
2. Positive - BUT it recognised there was an error

I got you now just reinstalling Kaspersky after removing it with the tools you said. so fingers crossed this solves the problems will keep you posted.


Brian

 

[MistUnleashed]

Let me know what happens!

Good Luck!