Random BSOD's when Under Load / just after closing loading application

[zigzag3143]

Not really the news I wanted to hear.. heh

But I'm really losing my patience with the laptop So ill give it a go in a few days if I get chance... I just dont get it and I'm kind of glad in a way that you've not been able to pinpoint it straight away.. (means I wasnt failng to find it)

There any other suggestions other than a clean install?

Thanks
Matt

Personally I am a Big fan of clean installs. I do them every 4 months wether I need to or not.

 

[Matt2k]

Heh fair enough... I dont have that much time to put my stuff back to how i want (using a ghosted image is a PITA IMHO)

However, i've sat messing with the wifi card and I *touch wood* havent seen a BSOD for a few days (although ive been using my laptop less..) I'm hoping that another clean reinstall of the latest drivers with some tweaks (disabled the bluetooth radio in the card, and put wifi-N back on)

If its still misbehaving ill format and post back

Many thanks for all your help

 

[zigzag3143]

Heh fair enough... I dont have that much time to put my stuff back to how i want (using a ghosted image is a PITA IMHO)

However, i've sat messing with the wifi card and I *touch wood* havent seen a BSOD for a few days (although ive been using my laptop less..) I'm hoping that another clean reinstall of the latest drivers with some tweaks (disabled the bluetooth radio in the card, and put wifi-N back on)

If its still misbehaving ill format and post back

Many thanks for all your help

good job. I know how tough these can be. Good luck

 

[Matt2k]

Hmm

I had some weird windows lockups so bit the bullet and formatted.

First format i couldnt install SP1 (something appeared to be interfering, after 5/6 attemps i reformatted and put it on straight away)

Just had a BSOD from copying from one drive to the other, hopefully you can get something more from it than I can.

Regards

 

[writhziden]

Your crash primarily indicates hard disk problems. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.

• If you are overclocking any hardware, please stop.
  
  
• Run Disk Check with Automatically fix file system errors checked. Post back your logs for the checks after finding them using http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html (you may need to search for wininit instead of chkdsk).
  For any drives that do not give the message:
  Windows has checked the file system and found no problems
  run disk check again as above. In other words, if it says:
  Windows has made corrections to the file system
  after running the disk check, run the disk check again.
  
  
• If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, uninstall it in device manager and see if the system performs better.
  
  
• Check Windows for corruption. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to provide us with the sfcdetails.txt file if errors occur.
  
  
• Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627 for better security steps and scanning tools. Make sure to update the security software before running the full scan.

 

[Matt2k]

OK I thought the other BSOD might of been a one off... Had another BSOD (BSV points to dxgmms1.sys- nVidia driver, but i dont actually know if that is the cause)
(attached) and have followed your steps.
This is using the latest WHQL Driver for the 580M GTX, 301.42


Overclocking
Only overclocking going on is the CPU going into Turbo Mode (rarely)

Disk checks are done:
Results

C: (OCZ vertex 3 240GB SSD)

Checking file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.                         
CHKDSK is verifying files (stage 1 of 5)...
  212224 file records processed.                                          File verification completed.
  292 large file records processed.                                      0 bad file records processed.                                        2 EA records processed.                                              45 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  262336 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  212224 file SDs/SIDs processed.                                         Cleaning up 258 unused index entries from index $SII of file 0x9.
Cleaning up 258 unused index entries from index $SDH of file 0x9.
Cleaning up 258 unused security descriptors.
Security descriptor verification completed.
  25057 data files processed.                                            CHKDSK is verifying Usn Journal...
  37141264 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  212208 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  42223974 free clusters processed.                                         Free space verification is complete.
Windows has checked the file system and found no problems.
 234326015 KB total disk space.
  65039588 KB in 101616 files.
     67860 KB in 25058 indexes.
         0 KB in bad sectors.
    322667 KB in use by the system.
     65536 KB occupied by the log file.
 168895900 KB available on disk.
      4096 bytes in each allocation unit.
  58581503 total allocation units on disk.
  42223975 allocation units available on disk.
Internal Info:
00 3d 03 00 dd ee 01 00 d7 aa 03 00 00 00 00 00  .=..............
c8 00 00 00 2d 00 00 00 00 00 00 00 00 00 00 00  ....-...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
Windows has finished checking your disk.
Please wait while your computer restarts.

S: (Seagate 500GB Drive)

Chkdsk was executed in read/write mode.  
Checking file system on S:
Volume dismounted.  All opened handles to this volume are now invalid.
Volume label is Steamapps.
CHKDSK is verifying files (stage 1 of 5)...
  170240 file records processed.                                          File verification completed.
  115 large file records processed.                                      0 bad file records processed.                                        0 EA records processed.                                              0 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  185364 index entries processed.                                         Index verification completed.
 
CHKDSK is verifying security descriptors (stage 3 of 5)...
  170240 file SDs/SIDs processed.                                         Cleaning up 132 unused index entries from index $SII of file 0x9.
Cleaning up 132 unused index entries from index $SDH of file 0x9.
Cleaning up 132 unused security descriptors.
Security descriptor verification completed.
  7563 data files processed.                                            CHKDSK is verifying Usn Journal...
  21237288 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  170224 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  51857488 free clusters processed.                                         Free space verification is complete.
Windows has checked the file system and found no problems.
 488281087 KB total disk space.
 280513320 KB in 162459 files.
     65636 KB in 7564 indexes.
    272175 KB in use by the system.
     65536 KB occupied by the log file.
 207429956 KB available on disk.
      4096 bytes in each allocation unit.
 122070271 total allocation units on disk.
  51857489 allocation units available on disk.

C: - The SSD

SSD Firmware -I Thought was up to date however new one has been released (end of april) So i've *just* updated this
Bios version is latest
Chipset is latest that Clevo / Sager have released (but theyre quite old..) its a HM67 express chipset.. and annoyingly it seems OEMs Customise whats available so Intel dont have a 'standard' download (unless im being blind! feel free to correct me)
Sata controller is part of the express chipset - so is reasonably outdated, neither Clevo (nor Sager, its american counterpart) has a newer driver on their site...
SMART = Pass


Drive S - The Seagate HDD

Seatools Result:
SMART = Pass
Short-generic = Pass
Long-generic = (not yet ran)

SFC
Pulls up no integrity violations found. (Ran twice just to be sure)

Security:
MSE and Windows Firewall only.

During doing the above, i got another BSOD (BAD_POOL_HEADER)
Dumps attached (middle is the BPH dump)

Also had a BSOD which pulled up pointing to NTFS.sys - did the C drive chkdsk after this (S was done prior) - ths is the latest dump. This occurred during a Malwarebytes scan (obviously putting load on the drive, BSOD was 'Page fault in non paged area')

System is a clean install, with SP1 on prior to installing drivers & third party apps (something interferes with the install of SP1 if done prior..)



Many thanks for any help, The machines starting to send me grey...!


Afterthought: Updating the SSD firmware shouldnt have messed with things in a way which would require another format - would you think?

 

[Matt2k]

Hi

Just had another bluescreen when doing the Malwarebytes scan.. (doesnt seem to want it to complete, this was scanning the S drive during the crash)

dump attached


Many thanks for any help

 

[writhziden]

All but one were related to your file system/ssd. The lone difference was the graphics card driver.

Re-install or install the latest drivers for your display card. Your current drivers may be corrupted and/or outdated. Use the following method to re-install the drivers.

1. Download the drivers you want for your display card(s)
2. Click Start Menu
3. Click Control Panel
4. Click Uninstall a program
5. For NVIDIA:
   • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
   • Restart your computer
   • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
   • If any remain of the above, uninstall one at a time
   • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
6. Restart your computer after uninstalling drivers for all display cards
7. Install the driver you selected for the display cards once Windows starts

 

[Matt2k]

Apologies for the slow reply..

Have cleanly installed the nVidia driver, however prior to getting round to that, i had another bluescreen (different reasoning) which i shall expect will probably point ot the nvidia driver (System Service Exception)

A friend of mine has suggested the BSODs are due to my Vertex 3 - some people have even suggested to remove the Intel Drivers completely, and running the drive with the Microsoft AHCI Controller driver... Which I think will be one of the next thing tried..

I'm thinking I may do another format though.

Dump attached, any details greatly appreciated

Matt

 

[Matt2k]

And another dump...


Regards

 

[writhziden]

The latest crash points to audiodg.exe which is a known issue. See Fix: Audiodg.exe High CPU Usage to resolve it.


The prior crash does indeed point to the graphics card or its drivers as a likely culprit.

 

[Matt2k]

Hi Writhziden
Thanks also for your help so far..

Updates since the last dump:
Been in touch with the seller of the laptop, and they've asked me to try reverting to the original hardware configuration (to rule out my SSD basically), so I'm back to a 500GB HDD & Optical Drive.

The crashes are very very easy to reproduce (infact i can force a BSOD by starting the game F1 2011, and running the benchmark test, before the game completes a lap of monaco (about a 1:20 ?) the machine bluescreens)

I've just done some digging through device manager (I dont know what possessed me) - baring in mind nothing was 'stickered' as having an issue (yellow ! etc.) .. Digging through the System devices, i picked up the properties of the SMBus (thinking that the BSODs are pointing to Chipset / Graphics things..) and it appears even after installing the chipset drivers etc, the SMBus driver was very outdated (Windows default??) - And i've installed a new SMBus driver (which appears latest)

I've attached the old dumps anyway, but im hoping that updating this will remove the paging/irq issues which seem to be the main reasoning of the BSODs.

Regards

 

[Matt2k]

Annnnnnnnnd I was hoping that would fix the problem...


And it hasnt :huh:


So any more guidance would be more appreciated

First dump in this one added was playing F1 2011 - pointed to Graphics driver so performed a clean install, played the same game and in less than 3 minutes I got a BSOD. (this is the second dump)

Regards

 

[writhziden]

Crashes primarily indicate your graphics card or DirectX.

Have you done a factory restore to make sure it is not a corrupted Windows registry (or do you even have that option with your laptop vendor?)?

 

[Matt2k]

Thanks for the reply,

Laptop came without OS, as I have an MSDN subscription via university.

Tried Windows 7 x64 Pro and an updated SP1 ISO (via USB stick install) to rule out the media too.

Have done... 8? or so formats in the last 2 weeks to remove any messes made by drivers / third party software inbetween.

When first received the laptop, the GPU was bad (caused BSODs at random.. familiar story :huh So I'm thinking that either the GPU is also dud, or when the GPU went it has damaged the chipset / other part of the motherboard...

I'm waiting to hear back from the seller to see if im able to swap it (should do) but i really cannot think of anything else software based that could be the issue....

Regards

 

[writhziden]

Agreed; your steps are sound and the logic is likely dead on. Let us know what the seller says.

 

[Matt2k]

After reading between the lines of what the seller put

I found the service manual online for the laptop (about as rare as rocking horse poop, it seems) and dismantled the unit completely.


Just about to stress the laptop for a few hours to ensure the problem has resolved, but although the laptop passed memtest (and several other, memory diagnostics for hours) it appears there may be a dodgy pair within the unit.

I've removed and fingers crossed I have no more problems... RMA'ing the RAM will be much cheaper than shipping the laptop across the world

Many thanks for the help and guidance (and finding several drivers I hadnt found, even through the manufacturers websites..)

I'll post back in a few days or so and hopefully everything will be fine.

 

[writhziden]

You're welcome. Look forward to hearing back. Very nice work, by the way!! Best of luck!

 

[Matt2k]

Hey

Just thought id report back.

Laptop has been running smooth as silk for 2 weeks, RMA'ing the RAM removed (even though it passed every test thrown at it, with just those two sticks in together the laptop has a massive wobbly, without them in at all its been rock steady.)

Go figure, obviously the issue is something the memtester-progs either arent set to detect or didnt/arent able to detect.

On the plus side, the WLAN has stopped causing any grief too, So all the work done buy you chaps in this thread has been MUCH appreciated. I can stop stressing and enjoy using this machine now

Kind Regards
Matt

 

[writhziden]

Great to hear. When you are confident it is solved, you may mark the tread solved.

As to the memory testing, Finicky RAM is good further reading.