Solved Random freeze

[topsecret97]

Windows 7 random frezzes, help please (with event viewer log)

Please my windows 7 random frezzes, help please
It just freezes, I have to reboot it my self

 

[koolkat77]

Msinfo32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter > Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post. Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.

 

[topsecret97]

Here it is, including the Event viewr file

 

[koolkat77]

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition

• :info: For how to upload a screenshot or file, read here

Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

System Temperature
Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

Memtest86+
Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

   Note

Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

   Tip

Do this test overnight.

 

[topsecret97]

The pc is a little hot, but he is a litle high, with space under the fan and I have a fan on my bedroom working so it can't less hot then this.
I did the Memtest86+ and it took 1h30m to do 2 pass, and you recommended 20... that will probably take one or two days......
And on these 2 pass there was 0 erros.
I'm afraid to leave the pc turn on so much time and at the end it gives nothing... What can I do more?

 

[topsecret97]

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition

• :info: For how to upload a screenshot or file, read here

Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

System Temperature
Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

Memtest86+
Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

   Note

Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

   Tip

Do this test overnight.

The pc is a little hot, but he is a litle high, with space under the fan and I have a fan on my bedroom working so it can't less hot then this.
I did the Memtest86+ and it took 1h30m to do 2 pass, and you recommended 20... that will probably take one or two days......
And on these 2 pass there was 0 erros.
I'm afraid to leave the pc turn on so much time and at the end it gives nothing... What can I do more?

 

[topsecret97]

Just see the 12h history, it's at 16:55 I think

 

[Britton30]

Yes, you do need to let memtest run a minimum of 8 full passes. Some errors show up after 5-6 passes.

 

[topsecret97]

Just help me please, I already formatted my pc and still happening, it's not windows problem what can it be?

 

[topsecret97]

Error again

 

[topsecret97]

Now something new happen, the pc frezzes, I shut him off, he shuts off but some lights still on, then the fan start working insainly fast, I have to take the batery off. Then I try to turn it on and I can't, I have to take the battery off again, and then I can turn him on

PLEASE HELP ME

 

[Britton30]

Which of these many suggestions have you actually done?? You keep telling what's going wrong but nothing about any steps taken, it won't get fixed by telepathy.
Also, what did you do to the PC to make this all start?

 

[topsecret97]

Which of these many suggestions have you actually done?? You keep telling what's going wrong but nothing about any steps taken, it won't get fixed by telepathy.
Also, what did you do to the PC to make this all start?

I did the memtest86+, 14 pass 0 errors. I'm defraged my pc, I'v scaned for errors, I'v check for memory errors, I'v did a virus scan, I'v sfc /scannow on cmd. WHAT CAN I DO MORE?
AND I DIDN'T DO ANYTHING, IT JUST STARTED TO BE LIKE THIS. I already formated like 3 times with differente windows

 

[topsecret97]

And after the memtest+ the pc had the lights on, screen off and the fan just started working insanly fast, I had to shut it down in the power botton

 

[koolkat77]

Go through these links. They may be of help to you.
Thermal Paste and How To Use It | techPowerUp
Avoid Static Damage to Your PC | PCWorld
Power Supply Information and Selection - Tech Support Forum
Basic computer troubleshooting
How To Clear CMOS
How to clean your PC of dust and dirt
How to clean a computer

 

[topsecret97]

Go through these links. They may be of help to you.
Thermal Paste and How To Use It | techPowerUp
Avoid Static Damage to Your PC | PCWorld
Power Supply Information and Selection - Tech Support Forum
Basic computer troubleshooting
How To Clear CMOS
How to clean your PC of dust and dirt
How to clean a computer

Not really, but thanks anyway, I just have to open it and clean it when I have time, if this continues I just have to buy a new computer, and a desktop computer, it's easy to open and clean

 

[koolkat77]

Is it a laptop you are using right now?
Warranty Status?

 

[topsecret97]

Is it a laptop you are using right now?
Warranty Status?

Yes it is a laptop, not on the warranty anymore, he already did 2 years I think

 

[koolkat77]

Too bad.

 

[topsecret97]

Is there any programs or something to check that if any programms that I have installed one of them can be in conflict with my pc?