Solved Random freeze

[topsecret97]

Hello Topsecret97,

Thanks, this information will be very helpful while assisting you

It appears that your SystemInfo is an empty file, please rerun the SF Diagnostic Tool and upload the SystemInfo.txt file.

----------

Here is the usual post I use when I see someone using Torrent programs, please read through it:

:warn: P2P Warning! :warn:

Important: I notice that there are one or more P2P (Person to person) file sharing programs on your computer;

1. UTorrent
2. BitTorrent

Please note that using any form of peer to peer networking is highly dangerous, as there is no way to identify the source of the files you download, and you can expect an infestation of malware to occur.

Years ago P2P file sharing was safe and easy to do. And while the latter may still be so today, it is most certainly not safe anymore. A peer to peer program is a direct conduit into your computer. Most of these programs lack proper security measures and malware writers can easily breach them, and they continue to exploit the users of these programs to spread their malware.
As addition to that; while using a P2P program, your computer may be sharing way more than you want it to. There have been reports of people's passwords, personal, private and financial data being exposed via P2P networks, only because they had a peer to peer program installed, and lacked the skills to configure it properly.

Please read the following reports on the dangers of using peer to peer programs and file sharing.
Risks of Peer to peer systems
File sharing infects 500.000 computers
File-sharing dangers involve more than legal troubles
Seattle man arrested for P2P identity theft

I highly recommend that you uninstall the above mentioned P2P programs, as I can not guarantee your safety from malware if you leave them installed and the likelihood of reinfection is very high to certain.
You can uninstall them by doing the following steps;

1. Click on the
   
   rb:.
2. Click on Control Panel and under Programs click on Uninstall a program.
3. Wait for the list to update, and when done, please right-click on the icon of the program(s) mentioned above and select Uninstall.
4. Follow the on screen instructions, and when prompted, please restart your computer.
   
   
   When you have multiple P2P programs installed Click No - I will manually restart later when prompted to restart, and repeat steps three and four until all programs are uninstalled, and click Yes - Restart now when you have finished uninstalling the last P2P program.
   
   
   If you choose not to uninstall them, please refrain from using any P2P program during this fix! Using them may interfere with any measures we may take.

----------

I see that you are using Microsoft Security Essentials, good! We always recommend it here
Please run a full scan and report back any threats found.

----------

Please also download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

• Please uncheck the Enable free trail checkbox.
• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Full Scan", then click Scan.
• The scan may take some time to finish, so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy & Paste the entire report between [code][/code] tags in your next reply.

If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediatly.

----------

It is quite late here now, so I will only be able to report back here tomorrow, please be patient.

In your next reply I would like to see;

• An updated SystemInfo.txt file.
• The logfile created my MalwareBytes.
• Whether or not Microsoft Security Essentials found any threads.

Good luck and keep us posted,
Nommy

I can't make the system info file.. but the information it's on my account, click on my name and go to System specs. Windows 7 Help Forums - View Profile: topsecret97
It's late now, tomorrow I will run the MalwareByte scan, and microsoft security, but I have run one microsoft scan recently and It didn't detect anything but I will run it again tomorrow

 

[nommy the first]

Hello Topsecret97,

The scans might not find anything, but it's better to be safe than sorry
So please let MSE and Malwarebytes run a full scan as displayed in my previous post.

----------

Please reduce the items that run at start up. You basically only need your anti virus to run at start up, all other programs are not necessary and can be removed from the start up list.
Check this tutorial to see how to add or remove start up items.

----------

Please also do what Koolkat has suggested in your other thread here.

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition

• :info: For how to upload a screenshot or file, read here

Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

System Temperature
Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

Memtest86+
Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

   Note

Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

   Tip

Do this test overnight.

Go through these links. They may be of help to you.
Thermal Paste and How To Use It | techPowerUp
Avoid Static Damage to Your PC | PCWorld
Power Supply Information and Selection - Tech Support Forum
Basic computer troubleshooting
How To Clear CMOS
How to clean your PC of dust and dirt
How to clean a computer

----------

Please use the SFC /SCANNOW command as displayed in option two of this tutorial.

1. Click on the rb:.
2. Open an elevated command prompt.
3. Type "SFC /SCANNOW" without the quotations.
4. Let SFC do it's thing, and then prompted to, restart.
   
   If SFC found and repaired anything, please do the following:
5. When restarted, open an elevated command prompt.
6. Type (or copy) the following, this will create a .txt file on your desktop;
   findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
7. In your next reply, please attach this file using the method displayed in this tutorial.

----------

In your next reply I would like to see;

• A copy of the CBS.log if SFC found something.
• The results of Memtest.
• Screenshots of Speccy or HWMonitor.
• A screenshot of CrystalDisk.
• Possible errors from running the Hard Drive Test.
• The results I have asked for in my previous post.

Good luck and keep us posted,
Nommy

 

[ICIT2LOL]

Hmm Nommy I might leave this thread at this point as I did ask for the SFC and chkdsk early on but I think the machine was still playing up or something and it wasn't done as far as I know and you are more qualified than I for this one

John

 

[topsecret97]

Hello Topsecret97,

The scans might not find anything, but it's better to be safe than sorry
So please let MSE and Malwarebytes run a full scan as displayed in my previous post.

----------

Please reduce the items that run at start up. You basically only need your anti virus to run at start up, all other programs are not necessary and can be removed from the start up list.
Check this tutorial to see how to add or remove start up items.

----------

Please also do what Koolkat has suggested in your other thread here.

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition

• :info: For how to upload a screenshot or file, read here

Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

System Temperature
Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

Memtest86+
Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

   Note

Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

   Tip

Do this test overnight.

Go through these links. They may be of help to you.
Thermal Paste and How To Use It | techPowerUp
Avoid Static Damage to Your PC | PCWorld
Power Supply Information and Selection - Tech Support Forum
Basic computer troubleshooting
How To Clear CMOS
How to clean your PC of dust and dirt
How to clean a computer

----------

Please use the SFC /SCANNOW command as displayed in option two of this tutorial.

1. Click on the rb:.
2. Open an elevated command prompt.
3. Type "SFC /SCANNOW" without the quotations.
4. Let SFC do it's thing, and then prompted to, restart.
   
   If SFC found and repaired anything, please do the following:
5. When restarted, open an elevated command prompt.
6. Type (or copy) the following, this will create a .txt file on your desktop;
   findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
7. In your next reply, please attach this file using the method displayed in this tutorial.

----------

In your next reply I would like to see;

• A copy of the CBS.log if SFC found something.
• The results of Memtest.
• Screenshots of Speccy or HWMonitor.
• A screenshot of CrystalDisk.
• Possible errors from running the Hard Drive Test.
• The results I have asked for in my previous post.

Good luck and keep us posted,
Nommy

SFC didn't get anything, memtest I did one like 1 or 2 months ago, nothing, HWMonitos I use Core Temp when my pc is not doing almost anything he is like 50/60ºC when I'm playing for a long time it goes 80/90ºC, I already have my pc elevated with this: http://images03.olx.pt/ui/23/39/66/...pcool-cinza-rato-nova-Setubal_435823366_5.jpg
And I already did the windows error checking and defrag.
Just finishing the MSE and malwarebytes scan says 6 objects detectd, I will tell you more when it's finish
And there you have the system file btw

 

[nommy the first]

Hmm Nommy I might leave this thread at this point as I did ask for the SFC and chkdsk early on but I think the machine was still playing up or something and it wasn't done as far as I know and you are more qualified than I for this one

John

No need to leave John mate, I am by no means more qualified than you. I was just gathering information and shooting down the obvious things. I think that now it's time to get someone from the BSOD Team to take a peep here

SFC didn't get anything, memtest I did one like 1 or 2 months ago, nothing, HWMonitos I use Core Temp when my pc is not doing almost anything he is like 50/60ºC when I'm playing for a long time it goes 80/90ºC, I already have my pc elevated with this: http://images03.olx.pt/ui/23/39/66/...pcool-cinza-rato-nova-Setubal_435823366_5.jpg
And I already did the windows error checking and defrag.
Just finishing the MSE and malwarebytes scan says 6 objects detectd, I will tell you more when it's finish
And there you have the system file btw

Let me get this straight, your temps are still 50/60 - 80/90ºC, even after getting the support bar?

I would advice you to reapply the thermal paste by following this tutorial and to clean your desktop on the inside as displayed in this tutorial.
Having a clean desktop with proper thermal paste will make those temperatures drop and might solve your issue.

I have asked Koolkat (who assisted you in your previous thread) to take a peep here, as this is more her terrain than mine. Please be patient in the mean while.


Good luck and keep us posted,
Nommy

 

[topsecret97]

Hmm Nommy I might leave this thread at this point as I did ask for the SFC and chkdsk early on but I think the machine was still playing up or something and it wasn't done as far as I know and you are more qualified than I for this one

John

No need to leave John mate, I am by no means more qualified than you. I was just gathering information and shooting down the obvious things. I think that now it's time to get someone from the BSOD Team to take a peep here

SFC didn't get anything, memtest I did one like 1 or 2 months ago, nothing, HWMonitos I use Core Temp when my pc is not doing almost anything he is like 50/60ºC when I'm playing for a long time it goes 80/90ºC, I already have my pc elevated with this: http://images03.olx.pt/ui/23/39/66/...pcool-cinza-rato-nova-Setubal_435823366_5.jpg
And I already did the windows error checking and defrag.
Just finishing the MSE and malwarebytes scan says 6 objects detectd, I will tell you more when it's finish
And there you have the system file btw

Let me get this straight, your temps are still 50/60 - 80/90ºC, even after getting the support bar?

I would advice you to reapply the thermal paste as it could quite possibly solve those high temperatures. You can do so by following this tutorial.

I have asked Koolkat (who assisted you in your previous thread) to take a peep here, as this is more her terrain than mine. Please be patient in the mean while.


Good luck and keep us posted,
Nommy

MSE didn't get anything but malwarebytes found, there it is the file.
Yes I have a thermal paste, but I have a member of my family that understands about computers, and he said that I need to remove the cpu to put the thermal paste, my computer is a laptop, I opened it once to clean the dust but I didn't removed the mother board, which it's necessary to clean the fan and to access the cpu, but I don't want to do that, that are too many wires and many stuff, if I remove something out of is place, RIP laptop. I don't like to take it to repair shops because I don't know what they do there, and I have to pay. My is only 2 years old, my last pc I had it during 4 years, I was expecting this to take a litle long because it's good and was expensive...

 

[topsecret97]

The problem is not the temperature, because it only happen sometimes, and I had some days that I played all day, my pc was all day at 80/90º and it didn't shuted down.
It can be like 1 or 2 months without having the BSOD, and it can be 1 week doing that all days, I just don't understand it...
And I have formatted my pc like 4 times with different windows, so it's not software.
And the BSOD don't leave any dump file... I have Small memory dumb (256KB) %SystemRoot%\Minidump
but there is nothing there, I also tryed Kernel memory dump, nothing

 

[nommy the first]

MSE didn't get anything but malwarebytes found, there it is the file.
Yes I have a thermal paste, but I have a member of my family that understands about computers, and he said that I need to remove the cpu to put the thermal paste, my computer is a laptop, I opened it once to clean the dust but I didn't removed the mother board, which it's necessary to clean the fan and to access the cpu, but I don't want to do that, that are too many wires and many stuff, if I remove something out of is place, RIP laptop. I don't like to take it to repair shops because I don't know what they do there, and I have to pay. My is only 2 years old, my last pc I had it during 4 years, I was expecting this to take a litle long because it's good and was expensive...

The problem is not the temperature, because it only happen sometimes, and I had some days that I played all day, my pc was all day at 80/90º and it didn't shuted down.
It can be like 1 or 2 months without having the BSOD, and it can be 1 week doing that all days, I just don't understand it...
And I have formatted my pc like 4 times with different windows, so it's not software.
And the BSOD don't leave any dump file... I have Small memory dumb (256KB) %SystemRoot%\Minidump
but there is nothing there, I also tryed Kernel memory dump, nothing

Do note that I have edited my previous post.
If you don't feel comfortable with reapplying thermal paste, at least clean your pc like you did last time. This could very well solve your high temperatures. And believe me, 90ºC is absurtly high.

----------

KCR\CLSID\{31AD400D-1B06-4E33-A59A-90C2C140CBA0} (PUP.Optional.QuickShare.A) -> No action taken.
HKCR\IESmartBar.BHO (PUP.Optional.QuickShare.A) -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{31AD400D-1B06-4E33-A59A-90C2C140CBA0} (PUP.Optional.QuickShare.A) -> No action taken.

HKCU\SOFTWARE\Microsoft\Internet Explorer\Main|Search Page (PUP.Optional.Snapdo) -> Bad: (http://feed.snap.do/?publisher=SnapdoOCYB&dpid=SnapdoOCYB&co=PT&userid=f9c731ff-8a12-4d86-aac9-12e5b83f0c48&searchtype=ds&q={searchTerms}&installDate={installDate}) Good: (http://www.google.com) -> No action taken.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Main|Start Page (PUP.Optional.Snapdo) -> Bad: (http://feed.snap.do/?publisher=SnapdoOCYB&dpid=SnapdoOCYB&co=PT&userid=f9c731ff-8a12-4d86-aac9-12e5b83f0c48&searchtype=hp&installDate={installDate}) Good: (http://www.google.com) -> No action taken.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Main|Search Bar (PUP.Optional.Snapdo) -> Bad: (http://feed.snap.do/?publisher=SnapdoOCYB&dpid=SnapdoOCYB&co=PT&userid=f9c731ff-8a12-4d86-aac9-12e5b83f0c48&searchtype=ds&q={searchTerms}&installDate={installDate}) Good: (http://www.google.com) -> No action taken.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Search|Default_Search_URL (PUP.Optional.Snapdo) -> Bad: (http://feed.snap.do/?publisher=SnapdoOCYB&dpid=SnapdoOCYB&co=PT&userid=f9c731ff-8a12-4d86-aac9-12e5b83f0c48&searchtype=ds&q={searchTerms}&installDate={installDate}) Good: (http://www.google.com) -> No action taken.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Search|SearchAssistant (PUP.Optional.Snapdo) -> Bad: (http://feed.snap.do/?publisher=SnapdoOCYB&dpid=SnapdoOCYB&co=PT&userid=f9c731ff-8a12-4d86-aac9-12e5b83f0c48&searchtype=ds&q={searchTerms}&installDate={installDate}) Good: (http://www.google.com) -> No action taken.

C:\Users\Diogo\AppData\Local\Temp\crtF7B.tmp.exe (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\Diogo\AppData\Local\Temp\CT2849856\spch.exe (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\Diogo\AppData\Local\Temp\ct3288691\ism.exe (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\Diogo\AppData\Roaming\PowerISO\Upgrade\PowerISO5.exe (PUP.Optional.OpenCandy) -> No action taken.
C:\Users\Diogo\AppData\Roaming\OpenCandy\A344B81234CC49048ACC38E84F242476\6334.ico (PUP.Optional.OpenCandy) -> No action taken.
C:\Users\Diogo\AppData\Roaming\OpenCandy\A344B81234CC49048ACC38E84F242476\EBB77268-338F-4C6A-8590-AD88FED26F4A (PUP.Optional.OpenCandy) -> No action taken.
C:\Users\Diogo\AppData\Roaming\OpenCandy\A344B81234CC49048ACC38E84F242476\Installer.exe (PUP.Optional.OpenCandy) -> No action taken.
C:\Users\Diogo\AppData\Roaming\OpenCandy\A344B81234CC49048ACC38E84F242476\OCBrowserHelper_1.0.6.124.exe (PUP.Optional.OpenCandy) -> No action taken.

Please run a free online scan with the ESET Online Scanner

Note: You will need to use Internet Explorer for this scan.

1. Tick the box next to YES, I accept the Terms of Use.
2. Click Start.
3. When asked, allow the ActiveX control to install.
4. Click Start.
5. Make sure that the options Remove found threats and the option Scan unwanted applications is checked.
6. Click Scan (This scan can take several hours, so please be patient).
7. Once the scan is completed, you may close the window.
8. Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt.
9. Please copy and paste that log between [code][/code] tags in your next reply.

----------

Please download AdwCleaner from here.

1. Please download AdwCleaner and save it to your desktop.
2. Right click AdwCleaner and select
   
   Run as Administrator.
3. Click on Scan and let AdwCleaner scan your system, this may take a while.
4. After completing the scan, click on Clean. Again, this may take a while.
5. When AdwCleaner is done you will be prompted to reboot your system, please do so.
6. The logfile can be found in C:\AdwCleaner[1].txt, please upload it between [code][/code] tags.

Good luck and keep us posted,
Nommy

 

[topsecret97]

MSE didn't get anything but malwarebytes found, there it is the file.
Yes I have a thermal paste, but I have a member of my family that understands about computers, and he said that I need to remove the cpu to put the thermal paste, my computer is a laptop, I opened it once to clean the dust but I didn't removed the mother board, which it's necessary to clean the fan and to access the cpu, but I don't want to do that, that are too many wires and many stuff, if I remove something out of is place, RIP laptop. I don't like to take it to repair shops because I don't know what they do there, and I have to pay. My is only 2 years old, my last pc I had it during 4 years, I was expecting this to take a litle long because it's good and was expensive...

The problem is not the temperature, because it only happen sometimes, and I had some days that I played all day, my pc was all day at 80/90º and it didn't shuted down.
It can be like 1 or 2 months without having the BSOD, and it can be 1 week doing that all days, I just don't understand it...
And I have formatted my pc like 4 times with different windows, so it's not software.
And the BSOD don't leave any dump file... I have Small memory dumb (256KB) %SystemRoot%\Minidump
but there is nothing there, I also tryed Kernel memory dump, nothing

Do note that I have edited my previous post.
If you don't feel comfortable with reapplying thermal paste, at least clean your pc like you did last time. This could very well solve your high temperatures. And believe me, 90ºC is absurtly high.

----------

KCR\CLSID\{31AD400D-1B06-4E33-A59A-90C2C140CBA0} (PUP.Optional.QuickShare.A) -> No action taken.
HKCR\IESmartBar.BHO (PUP.Optional.QuickShare.A) -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{31AD400D-1B06-4E33-A59A-90C2C140CBA0} (PUP.Optional.QuickShare.A) -> No action taken.

HKCU\SOFTWARE\Microsoft\Internet Explorer\Main|Search Page (PUP.Optional.Snapdo) -> Bad: (http://feed.snap.do/?publisher=SnapdoOCYB&dpid=SnapdoOCYB&co=PT&userid=f9c731ff-8a12-4d86-aac9-12e5b83f0c48&searchtype=ds&q={searchTerms}&installDate={installDate}) Good: (http://www.google.com) -> No action taken.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Main|Start Page (PUP.Optional.Snapdo) -> Bad: (http://feed.snap.do/?publisher=SnapdoOCYB&dpid=SnapdoOCYB&co=PT&userid=f9c731ff-8a12-4d86-aac9-12e5b83f0c48&searchtype=hp&installDate={installDate}) Good: (http://www.google.com) -> No action taken.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Main|Search Bar (PUP.Optional.Snapdo) -> Bad: (http://feed.snap.do/?publisher=SnapdoOCYB&dpid=SnapdoOCYB&co=PT&userid=f9c731ff-8a12-4d86-aac9-12e5b83f0c48&searchtype=ds&q={searchTerms}&installDate={installDate}) Good: (http://www.google.com) -> No action taken.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Search|Default_Search_URL (PUP.Optional.Snapdo) -> Bad: (http://feed.snap.do/?publisher=SnapdoOCYB&dpid=SnapdoOCYB&co=PT&userid=f9c731ff-8a12-4d86-aac9-12e5b83f0c48&searchtype=ds&q={searchTerms}&installDate={installDate}) Good: (http://www.google.com) -> No action taken.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Search|SearchAssistant (PUP.Optional.Snapdo) -> Bad: (http://feed.snap.do/?publisher=SnapdoOCYB&dpid=SnapdoOCYB&co=PT&userid=f9c731ff-8a12-4d86-aac9-12e5b83f0c48&searchtype=ds&q={searchTerms}&installDate={installDate}) Good: (http://www.google.com) -> No action taken.

C:\Users\Diogo\AppData\Local\Temp\crtF7B.tmp.exe (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\Diogo\AppData\Local\Temp\CT2849856\spch.exe (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\Diogo\AppData\Local\Temp\ct3288691\ism.exe (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\Diogo\AppData\Roaming\PowerISO\Upgrade\PowerISO5.exe (PUP.Optional.OpenCandy) -> No action taken.
C:\Users\Diogo\AppData\Roaming\OpenCandy\A344B81234CC49048ACC38E84F242476\6334.ico (PUP.Optional.OpenCandy) -> No action taken.
C:\Users\Diogo\AppData\Roaming\OpenCandy\A344B81234CC49048ACC38E84F242476\EBB77268-338F-4C6A-8590-AD88FED26F4A (PUP.Optional.OpenCandy) -> No action taken.
C:\Users\Diogo\AppData\Roaming\OpenCandy\A344B81234CC49048ACC38E84F242476\Installer.exe (PUP.Optional.OpenCandy) -> No action taken.
C:\Users\Diogo\AppData\Roaming\OpenCandy\A344B81234CC49048ACC38E84F242476\OCBrowserHelper_1.0.6.124.exe (PUP.Optional.OpenCandy) -> No action taken.

Please run a free online scan with the ESET Online Scanner

Note: You will need to use Internet Explorer for this scan.

1. Tick the box next to YES, I accept the Terms of Use.
2. Click Start.
3. When asked, allow the ActiveX control to install.
4. Click Start.
5. Make sure that the options Remove found threats and the option Scan unwanted applications is checked.
6. Click Scan (This scan can take several hours, so please be patient).
7. Once the scan is completed, you may close the window.
8. Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt.
9. Please copy and paste that log between [code][/code] tags in your next reply.

----------

Please download AdwCleaner from here.

1. Please download AdwCleaner and save it to your desktop.
2. Right click AdwCleaner and select
   
   Run as Administrator.
3. Click on Scan and let AdwCleaner scan your system, this may take a while.
4. After completing the scan, click on Clean. Again, this may take a while.
5. When AdwCleaner is done you will be prompted to reboot your system, please do so.
6. The logfile can be found in C:\AdwCleaner[1].txt, please upload it between [code][/code] tags.

Good luck and keep us posted,
Nommy

ok, the malware found by malwarebytes should I select all and press Remove selected?

 

[nommy the first]

Yes - all found threads should be removed.


Nommy

 

[koolkat77]

Monitor hardware temperature with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:

• Piriform - Speccy
• CPUID - HWMonitor
• :info: For how to upload a screenshot or file, read here

 

[topsecret97]

Yes - all found threads should be removed.


Nommy

So exept utorrent and bitTorrent can you tell me a safe turrent download program?
And there it is the ESET and adw log

 

[nommy the first]

Basically there is no thing as a safe torrent program. No matter which one you use, you will never know who uploaded the file and from where you are downloading it, or what the content of your download may be.
It isn't necessarily the program you use, but more the torrents that you are downloading.
For more information about torrents and the risks that come with them you could read my P2P warning in post #13.

In my humble opinion the best torrent program is the 2.2.1 version of UTorrent, as it is a very stable, lightweight program without any adds and I use it myself if I need to download Linux software.

But unless you absolutely need to, I would highly recommend you not to use torrents, as any P2P download client basically is a doorstep for hackers and malware into your computer.

----------

I see that you have uploaded the results of your scans, I will look at them in a few hours, as it is dinner time here

Thank you for your patience,
Nommy

 

[topsecret97]

Basically there is no thing as a safe torrent program. No matter which one you use, you will never know who uploaded the file and from where you are downloading it, or what the content of your download may be.
It isn't necessarily the program you use, but more the torrents that you are downloading.
For more information about torrents and the risks that come with them you could read my P2P warning in post #13.

In my humble opinion the best torrent program is the 2.2.1 version of UTorrent, as it is a very stable, lightweight program without any adds and I use it myself if I need to download Linux software.

But unless you absolutely need to, I would highly recommend you not to use torrents, as any P2P download client basically is a doorstep for hackers and malware into your computer.


Nommy

Ok, I edited my last post with the scan logs from both programs

 

[nommy the first]

Both scans found a few things and deleted them, nice.
I would say that your machine is now free of malware

This is where my assistance ends and we wait for someone to assist you with your BSOD problems.
I have requested both Koolkat and several other BSOD experts to take a look here, so please be patient until one of them comes here.


Good luck and keep us posted,
Nommy

 

[topsecret97]

Both scans found a few things and deleted them, nice.
I would say that your machine is now free of malware

This is where my assistance ends and we wait for someone to assist you with your BSOD problems.
I have requested both Koolkat and several other BSOD experts to take a look here, so please be patient until one of them comes here.


Good luck and keep us posted,
Nommy

Ok don't worry, it's ok for now. I will say something when it happen again

 

[nommy the first]

Ok don't worry, it's ok for now. I will say something when it happen again

Ok, glad that your issue is resolved for now
If the issue persists please try to describe it as good as you can and also let the SF Diagnostic Tool do another run and post that .zip file as well so that we can assist you as effective as possible.
If the issue doesn't come back, please post back your feedback in a few days and mark the thread as solved.


Glad I could be of assistance,
Nommy

 

[ICIT2LOL]

Ok mate just as a last post the temps you quote in post #17 are way too highif you look at this it shows the Tjunc @ 100C now 80-90C in my mind is just tooclose for comfort. Even the idle temps are really not to my liking but hey ifthe machines is working then go for it.
ARK | Intel® Core


But I still think you should look at cleaning the machine up. Just a very simple things you can do is turn the machine over and shine a very bright light into the air intake hole - then look into the air outlet and see if the small "radiator" in there is clear or not. If it looks to be a bit clogged then get a can of compressed air poke a large cable tie into the fan blades in the air intake to stop the fan from spinning and blast the crud out of that radiator. The cable tie is to stop the fan from spinning faster than it is designed to do and if let spin at very fast speeds may wreck the bearing or the blades themselves.
Now in the past if this does not work I have used pipe cleaners (see pic) and very gently cleaned from the outside by very carefully pushing through the pipe cleaner to loosen the crud. But you have to be careful.
Failing this it means disassembling the machine to get to those parts, plus keep in mind you may have a problem with the compound on the dies. Thy are not like the usual CPU /GPU we have in desktops and are the bare silicon chips the the heatsink clamps to.
In the pics is a Toshiba but principle is the same

 

[topsecret97]

Ok mate just as a last post the temps you quote in post #17 are way too highif you look at this it shows the Tjunc @ 100C now 80-90C in my mind is just tooclose for comfort. Even the idle temps are really not to my liking but hey ifthe machines is working then go for it.
ARK | Intel® Core


But I still think you should look at cleaning the machine up. Just a very simple things you can do is turn the machine over and shine a very bright light into the air intake hole - then look into the air outlet and see if the small "radiator" in there is clear or not. If it looks to be a bit clogged then get a can of compressed air poke a large cable tie into the fan blades in the air intake to stop the fan from spinning and blast the crud out of that radiator. The cable tie is to stop the fan from spinning faster than it is designed to do and if let spin at very fast speeds may wreck the bearing or the blades themselves.
Now in the past if this does not work I have used pipe cleaners (see pic) and very gently cleaned from the outside by very carefully pushing through the pipe cleaner to loosen the crud. But you have to be careful.
Failing this it means disassembling the machine to get to those parts, plus keep in mind you may have a problem with the compound on the dies. Thy are not like the usual CPU /GPU we have in desktops and are the bare silicon chips the the heatsink clamps to.
In the pics is a Toshiba but principle is the same

Thanks, I know how to do that, but I will never do that at home because if I break it, RIP. If I send it to a store and THEY break it I think they pay it back so it's better .
Now I understand the only problem of laptops, if you want to open them it's hard. On a desktop it's just open and clean, so my next pc is going to be a desktop. Maybe in 1 year I have to buy one.

But as I have said before, I'm almost 100% sure that the problem of the BSOD and the freezes is not overheat.

 

[Anak]

I notice in your SystemInfo.txt file that you have:

Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Connection Name: Local Area Connection
Status: Hardware not present

Atheros drivers can cause headaches for Windows 7, if the hardware is not present and you are not using any card that needs the atheros drivers, please un-install the driver(s) and see if that helps.

I also would like you to run this: http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html and post the results in your next reply. There can be inconsistencies in the activation that can cause the problems you are having, and this report will help us find them.