Solved Random freezing and BSODs

saurkulsh

New member
Local time
2:41 PM
Messages
8
Hey,
Guys my system freezes(no mouse movement, no change on the screen at all) randomly then I have to turn it off using the power button and has went into 2 bsod's until now. Please help me figure out whats going bad :cry:
I have attached the minidump files.

EDIT : uploaded other files that were requested by BSOD team members
 
Last edited:

My Computer

Computer type
PC/Desktop
OS
Windows 7

My Computer

Computer type
PC/Desktop
OS
Windows 7 Professional 64bit
CPU
AMD Athlon (tm) X2 5200+ Dual Core 2712 Mhz
Motherboard
Asus
Memory
4GB
Graphics Card(s)
Nividia GeForce 8600 GTS- DIED 25/7/2013 R.I.P
Sound Card
None
Monitor(s) Displays
22" Yuraku LCD (Dont ask)
Screen Resolution
1280x960
Hard Drives
2TB WD Caviar green
PSU
Windy up type
Case
Scout cm Storm
Cooling
Hair dryer on full cool power ;-)
Keyboard
QWERTY
Mouse
Microsoft Special
Internet Speed
BT Infinity 9.38Mb/s Wheeeeeeeeeeeeeeee!!
Antivirus
MSE
Browser
Internet Explore 10 and Chrome
Other Info
Don't shout...I've got a Hangover!
Here is the SF diagnostics folder.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
Okay here it is, btw since I created this thread I have faced 4 more freezes :(
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
Bump.
Please help I have had 3 more freezing incidents since I last posted.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
From your logs:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {3, fffffa800958a060, fffff80000b9c518, fffffa8009ca22d0}
Probably caused by :[COLOR=red] usbhub.sys[/COLOR]
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.

There's seems to be a issue with some of the USB drivers, follow these steps:

Start
Type: Device Manager
Expand USB Controllers
Uninstall driver (for every listed device)
Reboot

The drivers should now be automatically reconfigured by Windows upon reboot.
If you are using any USB devices, then remove these from the USB ports (leave keyboard and mouse), and then update all the devices with the latest drivers, including the mouse and keyboard if applicable.

Turn off USB Suspension:

:ar: http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

If you're experiencing random mouse lockups or failures, it could possibly be because
your computer is automatically turning off the power to a USB Root Hub:

Go to Control Panel > System > Hardware tab > and click on the "Device Manager" button.
In the Device Manager window, find the item/items labeled "Universal Serial Bus controllers."
Open it, and double-click the first item called "USB Root Hub."

In the USB Root Hub Properties dialog, click on the "Power Management" tab.
"Allow the computer to turn off this device to save power" is checked by default. Uncheck this box, and click "OK."

Also please follow this tutorial:

:ar: http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html
-------------------------------------------------------------------------------------

Please update your Nvidia Driver to the latest version:

1. Download latest Nvidia Driver, choosing Option 2: :ar: Nividia Driver Download
2. Goto Start> Type: Device Manager
3. Expand Display Adapters
4. Right-Click "Driver Name", and Uninstall
5. Reboot your computer
6. Run Driver Sweeper
7. Reboot again
8. Install Downloaded Nividia Driver

Use Driver Sweeper to scan for any left over files from the old driver:

:ar: Clean Left over Files after Uninstalling

   Tip
Create a System Restore point before starting.


Ensure you have all the latest Windows Updates installed also.

Post back any progress/observations

Cheers

Dave
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Professional 64bit
CPU
AMD Athlon (tm) X2 5200+ Dual Core 2712 Mhz
Motherboard
Asus
Memory
4GB
Graphics Card(s)
Nividia GeForce 8600 GTS- DIED 25/7/2013 R.I.P
Sound Card
None
Monitor(s) Displays
22" Yuraku LCD (Dont ask)
Screen Resolution
1280x960
Hard Drives
2TB WD Caviar green
PSU
Windy up type
Case
Scout cm Storm
Cooling
Hair dryer on full cool power ;-)
Keyboard
QWERTY
Mouse
Microsoft Special
Internet Speed
BT Infinity 9.38Mb/s Wheeeeeeeeeeeeeeee!!
Antivirus
MSE
Browser
Internet Explore 10 and Chrome
Other Info
Don't shout...I've got a Hangover!
Just to expand upon Dave's answer,

We can see all the drivers associated with the physical or logical device which was blocking the IRP.

Code:
0: kd> [COLOR=SeaGreen]!drvobj fffffa800881c060 f[/COLOR]
fffff80003488fb0: Unable to get value of ObpRootDirectoryObject
fffff80003488fb0: Unable to get value of ObpRootDirectoryObject
Driver object (fffffa800881c060) is for:
 \Driver\usbhub
Driver Extension List: (id , addr)

Device Object list:
fffffa800958a060  fffffa800956e060: Could not read device object


DriverEntry:   fffff88005b6c064    usbhub!GsDriverEntry
DriverStartIo: 00000000    
DriverUnload:  fffff88005b456d8    usbhub!UsbhDriverUnload
AddDevice:     00000000    

Dispatch routines:
[00] IRP_MJ_CREATE                      fffff88005b20f60    usbhub!UsbhGenDispatch
[01] IRP_MJ_CREATE_NAMED_PIPE           fffff800032bcb70    nt!IopInvalidDeviceRequest
[02] IRP_MJ_CLOSE                       fffff88005b20f60    usbhub!UsbhGenDispatch
[03] IRP_MJ_READ                        fffff800032bcb70    nt!IopInvalidDeviceRequest
[04] IRP_MJ_WRITE                       fffff800032bcb70    nt!IopInvalidDeviceRequest
[05] IRP_MJ_QUERY_INFORMATION           fffff800032bcb70    nt!IopInvalidDeviceRequest
[06] IRP_MJ_SET_INFORMATION             fffff800032bcb70    nt!IopInvalidDeviceRequest
[07] IRP_MJ_QUERY_EA                    fffff800032bcb70    nt!IopInvalidDeviceRequest
[08] IRP_MJ_SET_EA                      fffff800032bcb70    nt!IopInvalidDeviceRequest
[09] IRP_MJ_FLUSH_BUFFERS               fffff800032bcb70    nt!IopInvalidDeviceRequest
[0a] IRP_MJ_QUERY_VOLUME_INFORMATION    fffff800032bcb70    nt!IopInvalidDeviceRequest
[0b] IRP_MJ_SET_VOLUME_INFORMATION      fffff800032bcb70    nt!IopInvalidDeviceRequest
[0c] IRP_MJ_DIRECTORY_CONTROL           fffff800032bcb70    nt!IopInvalidDeviceRequest
[0d] IRP_MJ_FILE_SYSTEM_CONTROL         fffff800032bcb70    nt!IopInvalidDeviceRequest
[0e] IRP_MJ_DEVICE_CONTROL              fffff88005b20f60    usbhub!UsbhGenDispatch
[0f] IRP_MJ_INTERNAL_DEVICE_CONTROL     fffff88005b20f60    usbhub!UsbhGenDispatch
[10] IRP_MJ_SHUTDOWN                    fffff88005b46540    usbhub!UsbhDeviceShutdown
[11] IRP_MJ_LOCK_CONTROL                fffff800032bcb70    nt!IopInvalidDeviceRequest
[12] IRP_MJ_CLEANUP                     fffff800032bcb70    nt!IopInvalidDeviceRequest
[13] IRP_MJ_CREATE_MAILSLOT             fffff800032bcb70    nt!IopInvalidDeviceRequest
[14] IRP_MJ_QUERY_SECURITY              fffff800032bcb70    nt!IopInvalidDeviceRequest
[15] IRP_MJ_SET_SECURITY                fffff800032bcb70    nt!IopInvalidDeviceRequest
[16] IRP_MJ_POWER                       fffff88005b20f60    usbhub!UsbhGenDispatch
[17] IRP_MJ_SYSTEM_CONTROL              fffff88005b20f60    usbhub!UsbhGenDispatch
[18] IRP_MJ_DEVICE_CHANGE               fffff800032bcb70    nt!IopInvalidDeviceRequest
[19] IRP_MJ_QUERY_QUOTA                 fffff800032bcb70    nt!IopInvalidDeviceRequest
[1a] IRP_MJ_SET_QUOTA                   fffff800032bcb70    nt!IopInvalidDeviceRequest
Unable to load image \??\C:\Windows\system32\drivers\hcmon.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hcmon.sys
*** ERROR: Module load completed but symbols could not be loaded for hcmon.sys
[1b] IRP_MJ_PNP                         fffff880055d9e9c    [COLOR=Red]hcmon[/COLOR]+0x2e9c

Code:
0: kd>[COLOR=SeaGreen] lmvm hcmon[/COLOR]
start             end                 module name
fffff880`055d7000 fffff880`055e8000   hcmon    T (no symbols)           
    Loaded symbol image file: hcmon.sys
    Image path: \??\C:\Windows\system32\drivers\hcmon.sys
    Image name: hcmon.sys
    Timestamp:        [COLOR=Red]Thu Aug 02 01:10:29 2012[/COLOR] (5019C575)
    CheckSum:         0001B3D9
    ImageSize:        00011000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your VMware USB monitor driver seems to be potentially outdated, I've seen this driver cause problems before over at Sysnative, I would check for any later version of the program from here - VMware Virtualization Support, Desktop and Datacenter Virtualization Product Downloads
 

My Computer

Computer type
Laptop
Thanks a lot, did all the things you guys suggested and I think the issue is solved :))
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
They started happening again :(
Random freezing,no bsods(hence no minidumps).
Again I have attached all the files below.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
The folder is completely empty, there should least be some other files included, I would suggest running the tool again.

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
 

My Computer

Computer type
Laptop
Oops sorry ... the SF Diagnotic tool was throwing errors too ;(
Here you go
thanks in advance
(i edited this post 2 times please download the latest zip attached below)
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
I couldn't see any errors within the Event Log, I would suggest following the Driver Verifier suggestion.
 

My Computer

Computer type
Laptop
Did what you told me to do, and now it has progressed into BSOD on every normal(non-safemode) bootup before even the login screen shows up(but the animation/splash screen does play out)

Works fine in safe mode with networking(I can login and everything..)
Below I have attached the BSOD minidumps, SFdiagnostic(grab all), sysinfo.txt(systeminfo.exe>C:\sysinfo.txt)

EDIT: I observed that on the actual blue screen the driver with the problem was sbw.sys...which is a driver included in the Download Accelerator Plus (DAP) software... so just to be safe I uninstalled DAP altogether.
Since then the system has started to boot up normally but I am still not sure whether there will be any more freezing(will update if it happens)
I have kept the driver verifier still running to make sure if anything else might be corrupt then that could also be dealt with.

Kindly check the files i have uploaded in this post to make sure whether there are any other drivers that might be causing this.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
Code:
[COLOR="Red"]BugCheck D1[/COLOR], {fffff88006369495, 2, 8, fffff88006369495}

*** WARNING: Unable to verify timestamp for sbw.sys
*** ERROR: Module load completed but symbols could not be loaded for sbw.sys
Probably caused by :[COLOR="Red"] sbw.sys[/COLOR] ( sbw+8495 )

Code:
6: kd>[COLOR="SeaGreen"] lmvm sbw[/COLOR]
start             end                 module name
fffff880`06361000 fffff880`0636e000   sbw      T (no symbols)           
    Loaded symbol image file: sbw.sys
    Image path: \??\C:\Program Files\Common Files\SpeedBit\SBUpdate\sbw.sys
    Image name: sbw.sys
    Timestamp:        [COLOR="Red"]Wed Feb 27 13:20:00 2013[/COLOR] (512E0800)
    CheckSum:         0000FF01
    ImageSize:        0000D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The program which you removed seems to be only problem at the moment :)
 

My Computer

Computer type
Laptop
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