Random reboots for no reason

[Hirokotzu]

Hey guys, I've been getting random reboots on my desktop with Windows 7 Home Premium 64-bit recently, and actually, this is the 3rd time its been happening. It happened around 4 months ago when I upgraded all of my computers hardware to brand new stuff. I tried everything to fix it, and in the end the only thing that fixed it was a complete format and new installation of windows. That worked for 2-3months, then it happened again, and I had to reinstall ALL over again.

It just started happening again a week ago, this time less frequently than the others because whenever it happens, I immediately enter safe mode, since the computer is completely stable in safe mode with networking. I get no BSOD errors or any warning before it happens, the computer just turns off, and reboots. It still does it even after turning off automatic reboots in the kernel dump selection area. I did a memtest a while back for a few hours and it was all good, and I bought a new PSU thats plenty powerful for the computer so I'm not sure what is wrong with it. I'm thinking it might be the motherboard or something, but I wish there was a way to find out for sure. I do not want to reformat my computer one more time for something that will most likely come back in a few months. Let me know what kind of information I can post that will help! Thank you.

Also, a thing I noticed, it never reboots when I'm playing a video game like World of Warcraft or Heroes of Newerth, even if one of the games is just running in the background and Im alt tabbed. It usually happens when I'm just cruising youtube or facebook or something. I've heard it might be some power management issue, but I have no idea.

Basic computer specs:

CPU: Intel i5 2.8ghz
GPU: Nvidia 460 GTX
Motherboard: ASUS P7P55D-E LX
Memory: G.SKILL Ripjaws Series 4GB
HD: Seagate Barracuda ST3750528AS 750GB 7200 RPM SATA 3.0Gb/s 3.5"

 

[Hirokotzu]

bump, it keeps happening! please help

 

[Hirokotzu]

Please, can anyone help me figure out what the problem is? Should I post this in a different forum?

 

[Hirokotzu]

I know the forum rules say not to bump, but It seems pretty pointless to create the same topic if someone doesn't reply to it.

 

[tolvar]

Hi

I would advise you be patient, someone will help, remember it is the weekend!

In the meantime, i've been having almost the same issues as yourself, I would advise you follow this guide as you will be asked to upload the relevant info.


http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html


If you also take a look at my post, Titled " Intermittent Reboot with no BSOD" you will see what tests I've been asked to run, that should get you started until someone answers your post.

Cheers.

 

[Hirokotzu]

Thank you! I posted the system zip file, and I tried following some of the steps you were given, like updating my Intel Network drivers, but my computer restarted the moment I tried to install them.

 

[Hirokotzu]

Hey Tolvar, I tried using the tips from your thread with the same exact problem as me. My computer restarts whenever I try to install any of those programs so I have no idea how to do any of them. I'm rather confused. If anyone could help me solve this problem, I'd be so greatful to the 10th degree.

 

[mgorman87]

Please enable driver verifier - http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Please remove any ASUS utilities you have installed on your computer. They usually cause problems.

Update to SP1 - Learn how to install Windows 7 Service Pack 1 (SP1)

Download the latest Realtek drivers - Realtek

Run a hard drive scan using seatools - SeaTools for DOS | Seagate


What type of power supply do you have?

 

[Hirokotzu]

Okay, I ran Driver Verifier and it just made my computer slow for the first 5-10 minutes after rebooting. I then decided to install SP1 thru Windows Update which estimated the size as 83 mbs or so. It took about 20-30 minutes to get to around 50% and then it wouldn't go any farther and I got unexplainable errors. It was just on the download phase too.

I shut down the computer after the failed attempts because It was late, and the next morning I booted it up, got a BSOD that made me reboot, and I then went to System Repair to see if it could find anything. It didn't do anything so I rebooted and it went fine. I was browsing over Windows Update, without executing anything, and my computer rebooted again. I am now in Safe Mode typing this.

I uninstalled the ASUS programs. I also tried to update my realtek drivers before the Driver Verifier and It rebooted while installing the program. Same exact thing for the seagate tool.

This was happening a few months ago with my old power supply which was 4years old so I decided to buy a new Antec one to see if it would fix my problem. No dice. I highly doubt it's the power supply but who knows. Would the hard drive be able to cause something like this?

 

[mgorman87]

Okay, I ran Driver Verifier and it just made my computer slow for the first 5-10 minutes after rebooting. I then decided to install SP1 thru Windows Update which estimated the size as 83 mbs or so. It took about 20-30 minutes to get to around 50% and then it wouldn't go any farther and I got unexplainable errors. It was just on the download phase too.

I shut down the computer after the failed attempts because It was late, and the next morning I booted it up, got a BSOD that made me reboot, and I then went to System Repair to see if it could find anything. It didn't do anything so I rebooted and it went fine. I was browsing over Windows Update, without executing anything, and my computer rebooted again. I am now in Safe Mode typing this.

I uninstalled the ASUS programs. I also tried to update my realtek drivers before the Driver Verifier and It rebooted while installing the program. Same exact thing for the seagate tool.

This was happening a few months ago with my old power supply which was 4years old so I decided to buy a new Antec one to see if it would fix my problem. No dice. I highly doubt it's the power supply but who knows. Would the hard drive be able to cause something like this?

Has any new minidumps been created through all this? Can you upload a new report.

 

[Hirokotzu]

Yeah, after I got the BSOD and restarted, I got a notification that a report file or something was created in the windows folder, although I don't remember where it is located exactly. Anyway, here is a new report attached, hope it helps.

 

[mgorman87]

Can you get back into Windows? Or only into safe mode?

The report you uploaded doesn't have any new minidumps. Your event log shows you had a BSOD but it saved it to a memory dump and not a minidump.

 

[Hirokotzu]

Ahh. I can get back into normal windows fine, I'm running it right now with no problems. After the failed SP1 install, reboots starting happening a bit more frequently, so I restored to a point I created prior to SP1, everythings fine in that regard.

 

[mgorman87]

Ok. Try running driver verifier again but don't install anything. Just use your computer how you were and if it crashes upload a new report.

 

[Hirokotzu]

Okay, I let my computer idle in Driver Verifier mode for about 3hrs while I went out, and normally when I let it idle for 10-30min, it reboots. This time it didn't. Does this help you identify anything?

 

[Hirokotzu]

Yeah, I took it out of Driver Verifier mode because it was slowing my computer down a lot and I wasn't getting any reboots. I didn't install anything like you asked. It was also causing my computer to BSOD on startup too.

 

[mgorman87]

Yeah, I took it out of Driver Verifier mode because it was slowing my computer down a lot and I wasn't getting any reboots. I didn't install anything like you asked. It was also causing my computer to BSOD on startup too.

What was the BSOD on startup saying? Did it create any memory dumps?

 

[Hirokotzu]

It gave me a weird error code that I couldn't understand and it did create a memory dump but I can't remember where it is located exactly. It's in the windows files under temp or something. Where could I find it? I would love to upload it on here if I can find it.

Also, before whenever I searched System Restore in the search bar and clicked on it and waited I could create a restore point etc. but now when I do it, it reboots while waiting for the options. It's slowly getting worse. This is a pain, no one identified what is wrong with this when its happened before. =(

 

[mgorman87]

It gave me a weird error code that I couldn't understand and it did create a memory dump but I can't remember where it is located exactly. It's in the windows files under temp or something. Where could I find it? I would love to upload it on here if I can find it.

Also, before whenever I searched System Restore in the search bar and clicked on it and waited I could create a restore point etc. but now when I do it, it reboots while waiting for the options. It's slowly getting worse. This is a pain, no one identified what is wrong with this when its happened before. =(

Upload a report
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Could be problems with hardware.
Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
2. Prime95 - Run all three tests for 3-4 hours each or until fail - http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html
3. Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

 

[Hirokotzu]

It gave me a weird error code that I couldn't understand and it did create a memory dump but I can't remember where it is located exactly. It's in the windows files under temp or something. Where could I find it? I would love to upload it on here if I can find it.

Also, before whenever I searched System Restore in the search bar and clicked on it and waited I could create a restore point etc. but now when I do it, it reboots while waiting for the options. It's slowly getting worse. This is a pain, no one identified what is wrong with this when its happened before. =(

Upload a report
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Could be problems with hardware.
Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
2. Prime95 - Run all three tests for 3-4 hours each or until fail - http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html
3. Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

Okay, here are my reports. I ran Memtest a few months ago for about 6hrs and nothing came up, but I'll do it again. As for the other two tests, what if my computer restarts when installing them? Can I install them in Safe mode or is their another way? It already rebooted once installing the seagate program.