Random Restarting

[seangalea]

I'm burning the first CD. Is there some precautions I should take before the tests? Like backups or somethinig?

EDIT: Im getting an error for the Hard Drive test
EDIT: An error with the Ram test too! > This file is invalid for use as the following: Security Catalog

Help pls

 

[Jonathan_King]

Neither test has been known to lose data, so I don't think you need to take precautions.

Of course, it's always a good idea to keep a backup on hand, but that is beyond the scope of this thread.

+1 for asking though.

 

[seangalea]

I'm having errors with both files... The Hard Drive test seems to need a floppy disk and the RAM test is giving me an error after burning the CD! When I try to boot, it says 'This file is invalid for use as the following: Security Catalog'

 

[Jonathan_King]

Try downloading the SeaTools instead: SeaTools for Windows | Seagate

Did you burn the ISO to a CD using an ISO burner, or did you just copy the ISO to the CD using Windows?

 

[seangalea]

I used ISO burner.

Just to let you know... my hard drive is Maxtor... are you sure thats the right link?

 

[Jonathan_King]

Yes, I am aware of that. Apparently you were having trouble with the Maxtor program, so hopefully SeaTools should work instead.

 

[seangalea]

Running tests right now! Thanks for the program! What am I gonna do about that RAM test?

 

[Jonathan_King]

For the time being, why don't you just use the Windows Memory Diagnostic tool?

 

[seangalea]

For the time being, why don't you just use the Windows Memory Diagnostic tool?

I did that... No errors found

 

[pebbly]

could i throw a ball into this game, a few years ago i had the same problem,random restarts, could'nt find the cause, so i started removing hardware piece by piece until i found the culprit , turned out to be a loose connection on a cold cathode tube !!! so it may be worth trying all connections , reseating cards etc just in case it is something as stupid as happened to me

 

[zigzag3143]

For the time being, why don't you just use the Windows Memory Diagnostic tool?

I did that... No errors found

Ok we have gone through 40+ posts. Can you re-iterrate your current state and what you have done so far?

 

[seangalea]

RESTATING MY PROBLEM:

I bought a new PC (the only components I used from my older PC are: Graphics Card, DVD Drive and Hard Drive) so what I bought new is: Motherboard, CPU, RAM Power Supply and Case.

After my friend helped me building up my new PC, I started to experience RANDOM REBOOTING.
I handled my PC to where I bought it from for several times.
Firstly they changed my RAM (same specs... just new ones) , next my motherboard (from P5QC to P5P43TD) and my Power Supply.
I still experienced RANDOM REBOOTING... so I rehandled my PC, however this time they said that they ran some stress tests and everything semmed to be normal!

I formatted my PC for several times (always installing Windows 7 Ultimate 32-bit)
still RANDOM REBOOTING!

4 months after the day I built my PC I came to this forum:
I was suggested to check the EVENT VIEWER... I found a critical error:

-System
-Provider[ Name] Microsoft-Windows-Kernel-Power[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID41Version2Level1Task63Opcode0Keywords0x8000000000000002-TimeCreated[ SystemTime] 2010-04-07T18:22:42.346813700Z
EventRecordID21380Correlation-Execution[ ProcessID] 4[ ThreadID] 8
ChannelSystemComputerSEAN-Security[ UserID] S-1-5-18

-EventData
BugcheckCode0BugcheckParameter10x0BugcheckParameter20x0BugcheckParameter30x0BugcheckParameter40x0SleepInProgressfalsePowerButtonTimestamp0

After that someone suggested to remove the AUTO RESTART option because everything has a zero value, and by removing that setting we could identify the problem because a blue screen should splash when encoutering the error.
I did untick that setting... however I experienced other RANDOM REBOOTS and no BLUE SCREEN splashed.

Next I was suggested to run a RAM test and Hard Drive test. I couldn't figure out how to do the RAM test and I did half of the Hard Drive test: No Errors
Later I was suggested to use the Windows Memory Diagnostic tool : Again - No Errors!

I still have the RANDOM REBOOTING problem though

That's basically everything...
If anyone needs more info for identifying the problem pls let me know.

I would like to thank everyone who helped so far and those who will help in the future!

 

[whs]

One other suggestion was made regarding the power - i.e. to try another outlet in another room that is on a different circuit. The suspicion was that you could have a shoddy power outlet that interrupts the power flow. It may even be very short power interrupts from the power company. Do you have a way to check that (maybe call them).

 

[seangalea]

One other suggestion was made regarding the power - i.e. to try another outlet in another room that is on a different circuit. The suspicion was that you could have a shoddy power outlet that interrupts the power flow. It may even be very short power interrupts from the power company. Do you have a way to check that (maybe call them).

I could do that... but my older PC was connected to the same outlet for years! never had this problem!

 

[Tews]

I could do that... but my older PC was connected to the same outlet for years! never had this problem!

You're troubleshooting ... try it to eliminate the possibility..

 

[seangalea]

Okay I am running my pc on another outlet now... btw every single time my PC boots up, it is going directly to the Memory Diagnostic Tool... I will have to restart manually, press F8 and boot from Hard Drvie... How can I fix that setting?

 

[Tews]

Check that your hard drive is set as the first boot device in your BIOS ..

 

[seangalea]

Ok I fixed that.
Btw I experienced a restart on the ew power outlet...
The Power is no the threat!

 

[Tews]

I think at this point you should consider taking your computer to a repair shop as all suggestions have not resolved your problems...

 

[seangalea]

I think at this point you should consider taking your computer to a repair shop as all suggestions have not resolved your problems...

I handled my pc to where I bought it from... they said "There is nothing wrong" what could I do to prove them wrong?