Random restarts. Error 41 Kernel-Power

[chaoticr3in]

Hi, recently I've been getting a whole lot of these errors especially when i play games like World of Warcraft or Diablo 3. It occurs when I'm not playing as well although its a very rare occurrence. I've been trying to figure out what's wrong and I've given up. I've sent my laptop to ASUS twice to get it checked and they keep telling me nothing is wrong.

Below is the error I keep getting. Its really frustrating. If you need to know anymore info please ask as I do not know what you would be looking for?

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 28/8/2014 11:33:26 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: asus-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-08-28T15:33:26.785212800Z" />
<EventRecordID>82413</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>asus-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

P.S. Attachment is below (i think)
View attachment ASUS-PC-Fri_29_08_2014__00407_19.zip

 

[Arc]

Event[64306]:
Log Name: System
Source: volmgr
Date: 2014-08-28T23:33:25.209
Event ID: 46
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: asus-PC
Description:
Crash dump initialization failed!

We need to see the crash dumps.

Follow it: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

If still Crash dumps are failing to be recorded, take a camera snap of the BSOD screen and let us see it.

At least that information is needed before we suggest anything to you.

For the time being, take some precautionary actions.

Uninstall MagicDisc. The SCSI (mcdbus) installed by it is enough to cause BSODs.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus and the touchpad driver, SynTPEnh.
5. Apply > OK
6. Accept then restart.

 

[HarriePateman]

It would also help us if you could fill in your system Specs.

 

[chaoticr3in]

Those BSOD dump files would be a problem. There has never been a BSOD whenever this problem occurs. Its like someone flips off the power switch and turns it on again.

 

[HarriePateman]

This problem is a BSOD? use the tool that Arc provided you, and we will see what it pulls.

 

[chaoticr3in]

Okay. So I downloaded and used the .reg file, uninstalled magic disc, disabled the startup items and played my game until it crashed. There's no dump file at all. As for taking a camera snap that's not gonna happen. I don't see the BSOD at all, not even for a fraction of a second.

 

[HarriePateman]

Okay. So I downloaded and used the .reg file, uninstalled magic disc, disabled the startup items and played my game until it crashed. There's no dump file at all. As for taking a camera snap that's not gonna happen. I don't see the BSOD at all, not even for a fraction of a second.

Opinions Arc? Im confused!

 

[chaoticr3in]

You wouldn't be the first to be confused. I took my laptop to ASUS twice. They checked it out and formatted my harddisk both times and this problem still persists. Idk if this helps but I don't install windows updates on my laptop.

 

[HarriePateman]

Okay, please install the updates...

They help make your system more stable and secure.

 

[chaoticr3in]

Should I try and see if it reboots again after I install the updates?

 

[HarriePateman]

Should I try and see if it reboots again after I install the updates?

Yes please, they may take some time depending on how many you have. As you said you never do them this might be an overnight thing.

 

[chaoticr3in]

So apparently there was only 175mb worth of updates. Got them downloaded and installed and tried playing. Still crashed and no dump.

 

[HarriePateman]

Okay is your computer configured to collect DMPS?

 

[chaoticr3in]

Configured like in the setting ace linked? Yeah its always been configured.

 

[HarriePateman]

Like this: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

 

[chaoticr3in]

Yeah its set to collect minidumps.

 

[HarriePateman]

Okay i have been able to pull these out of your Event Log:

Event[64306]:
  Log Name: System
  Source: volmgr
  Date: 2014-08-28T23:33:25.209
  Event ID: 46
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: asus-PC
  Description: 
Crash dump initialization [B][U][COLOR="Red"]failed[/COLOR][/U][/B]!

Arc, any ideas?

 

[Arc]

Okay i have been able to pull these out of your Event Log:

Event[64306]:
  Log Name: System
  Source: volmgr
  Date: 2014-08-28T23:33:25.209
  Event ID: 46
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: asus-PC
  Description: 
Crash dump initialization [B][U][COLOR=Red]failed[/COLOR][/U][/B]!

Arc, any ideas?

I would like to see the DM log after completing the two suggestions given in post #2. A camera snap of the BSOD screen, too.

 

[HarriePateman]

Okay, we shall wait !

 

[chaoticr3in]

Argh...did no one read my previous posts? There is NO BSOD nor is the minidump suggestion you gave me creating any dump files for me to upload. How can I take a picture of something that never occurs to begin with or upload a dump file that was never created?