Random shutdown problems

123a169

New member
Local time
3:47 PM
Messages
3
Location
Ottawa
Whether i am playing games (ex. Half-life 2) or just listening to music, my computer will shutdown on me without any warning whatsoever. Ive sent error reports and i dont know what to do. I'm using a laptop (see profile-system specs for details).
 

My Computer

Computer Manufacturer/Model Number
Acer Aspire 7551
OS
Windows 7 Home Premium x64
CPU
AMD Phenom(tm) N970 Quad-Core Processer
Graphics Card(s)
AMD Radeon HD 6470M
Sound Card
ATI High Definition Audio Device
Monitor(s) Displays
Mobile PC Display
Screen Resolution
1600 x 900
Hard Drives
Toshiba MK7559GSXP ATA Device
Mouse
Logitech M310
Problem signature:

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:

BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800789EB30
BCP3: FFFFFA800789EE10
BCP4: FFFFF800031DE510
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\072812-23805-01.dmp
C:\Users\Alistair\AppData\Local\Temp\WER-91697-0.sysdata.xml

Read our privacy statement online:

Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt
 

My Computer

Computer Manufacturer/Model Number
Acer Aspire 7551
OS
Windows 7 Home Premium x64
CPU
AMD Phenom(tm) N970 Quad-Core Processer
Graphics Card(s)
AMD Radeon HD 6470M
Sound Card
ATI High Definition Audio Device
Monitor(s) Displays
Mobile PC Display
Screen Resolution
1600 x 900
Hard Drives
Toshiba MK7559GSXP ATA Device
Mouse
Logitech M310
This is a BSOD, correct? I've asked for this thread to be moved to the correct board. Once it is moved, you will see BSOD posting instructions when you reply to the thread. Follow them and upload the required files - that will help us analyze your BSOD.
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 15 L502x
OS
Windows 7 Ultimate x64 SP1
CPU
Core i7-2670QM
Memory
8GB DDR3 PC3-10600
Graphics Card(s)
Intel HD Graphics 3000 + GeForce GT 540M
Screen Resolution
1920x1080
Hard Drives
1TB 5400RPM Seagate
here is what i got after following the tutorial for the diagnostics tool
 

My Computer

Computer Manufacturer/Model Number
Acer Aspire 7551
OS
Windows 7 Home Premium x64
CPU
AMD Phenom(tm) N970 Quad-Core Processer
Graphics Card(s)
AMD Radeon HD 6470M
Sound Card
ATI High Definition Audio Device
Monitor(s) Displays
Mobile PC Display
Screen Resolution
1600 x 900
Hard Drives
Toshiba MK7559GSXP ATA Device
Mouse
Logitech M310
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