Solved Rate computer fails

[mikesndbs]

Greetings all.

After many, many years of windows XP I am just getting to grips with this super new Win 7 system.
I wanted to run 'rate my computer' to see if everything is ok.
However, its progress bar gets to within 2mm of the end on hard drive test and then fails.
I have attached a screen shot of the error.
Can anyone help me sort this out please?

Regards

Mike

 

[Yard Dog]

Hello mikesndbs , welcome to the forums . Can you please confirm you have SP1 installed and all the latest microsoft updates , as your systems specs does not indicate such.

 

[mikesndbs]

Sorry, yes SRP 1 is installed, updates are set to auto so I assume they are all in place.
Just looked on event viewer (prob not a good idea) and now worried about bitlocker that reports errors. Don't really understand that but maybe its relevant to this issue as well?

 

[Yard Dog]

Unless you have somehow managed to get Bitlocker to work , your OS should not have that available . Please use this and post attach a copy of a .txt file of the error . http://www.sevenforums.com/tutorials/226084-event-viewer-open-use-windows-7-a.html
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html
Lets see if we can get to bottom of this and get it sorted .

 

[mikesndbs]

Hi, hope this is right?

Attached, screen shot of sys events filtered to show errors and txt file of two errors from it.
Not sure where to look for the 'rate my computer' problem?

Thanks for your help, feeling quite down about this having only just purchased this system!

 

[Yard Dog]

Hmm, from what I have read you should not have that on your version OS. But, you clearly do. Use this : http://www.sevenforums.com/tutorials/210058-bitlocker-drive-encryption-unlock-locked-os-drive.html
Then post back if this sorted your issue pls.

 

[mikesndbs]

Hi, I have no idea of any keys?

Not sure I can proceed without them.

 

[Yard Dog]

Try this one then : http://www.sevenforums.com/tutorial...cryption-windows-7-drive-turn-off-no-tpm.html

 

[mikesndbs]

When I look at the encryption settings it seems to suggest none have been set up?
This function is alien to me

 

[Yard Dog]

Just follow the tutorials one step at a time , after reading the whole tutorial , decide which option you need to use. Post at which option and step you get stuck on .

 

[mikesndbs]

Hi again

I've read them, thing is I am not sure bitlocker is on my system?

Attached, the policy screen and it says not config for bitlocker.

Attached icons view in control panel and no bitlocker option.

I'll keep digging, but will this bitlocker be the reason I can't run 'rate my computer?

 

[Yard Dog]

Well, let me ask you this.. Do you have the reinstall dvd /cd that came with this computer ?
You may want to consider one of these options : http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R or http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

The problem is, that your OS is encrypted from what I could tell from your earlier post.

 

[mikesndbs]

Hi, sorry to frustrate

My system was pre installed but has a recovery section.

Maybe I should be going back to the seller about this as they set it up?

 

[Yard Dog]

There is an issue for sure, as the one tutorial clearly states that the Bitlocker does not come with your stated version OS. But, you can not access your apparently encrypted hard drive to run a program that needs access . Post back your results as they may help someone who has had this same issue.
If you use the Recovery program , I am not sure it would fix the issue, but, it is worth a shot .

 

[mikesndbs]

Could it be the recovery partition itself causing this I note has no drive letter?
Thanks for all your help.
I have also emailed the seller

 

[Yard Dog]

It is part of the C drive .

 

[mikesndbs]

Yeah sorry, scratching my head a bit here.

Will keep you posted.

 

[Yard Dog]

Try this just to see if you have a genuine OS . post back how this goes .

http://www.sevenforums.com/windows-...-check-if-your-windows-activated-genuine.html

 

[mikesndbs]

Try this just to see if you have a genuine OS . post back how this goes .

http://www.sevenforums.com/windows-...-check-if-your-windows-activated-genuine.html

Hi, all checks out thanks.

I found this info
Remove Bitlocker components from Windows 7 Pro

Looks like it might be a bug?

 

[Yard Dog]

Yes.. as something was not right . Lets hope you can now perform your rate me program now.. Post back how that goes .