RE: Going to Do a Factory Reinstall & would like advice/opinions

If you don't have other internet access to be in touch with us then make sure you have backed up your wireless or ethernet driver (however you connect to the net) in case it isn't in the installer so you can get online first thing to install all of your Important and Optional Windows Updates.

You can download it now to your backup from the Acer Support Downloads webpage for your model, or back up C>Windows>System32>Drivers to browse to from Device manager if necessary.
 
Guess What?

Installed, quick jump here online to let you know that I'm in the process of installing some of the 1st goodies that need to be installed.

Had a rough start, will share later but thanks so much all for getting me this far!

Toodles till later!
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD Turion(tm) X2 Dual-Core Mobile RM-704.00 GBATI Radeon HD 3200 Graphics
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD Turion(tm) X2 Dual-Core Mobile RM-70
Motherboard
Acer JM70PU
Memory
4.00 GB
Graphics Card(s)
ATI Radeon HD 3200 Graphics
Sound Card
(1) ATI HDMI Audio (2) Realtek High Definition Audio
Screen Resolution
1600 x 900 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545032B9A300 SATA Disk Device
Remember to defrag all the while, if it`s not a solid state drive.
 

My Computer My Computer

At a glance

Windows 10 Pro x64Intel Core i7 6700KGSkill TridentZ RGB 16GB 3600 16-16-16-36EVGA GTX 980 Ti SC x2
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Skylake Special #666
OS
Windows 10 Pro x64
CPU
Intel Core i7 6700K
Motherboard
Asus Sabertooth Z170 Mark 1
Memory
GSkill TridentZ RGB 16GB 3600 16-16-16-36
Graphics Card(s)
EVGA GTX 980 Ti SC x2
Sound Card
Realtek High Definition
Monitor(s) Displays
AOC G2460PG
Screen Resolution
1920 x 1080 144Hz
Hard Drives
Samsung 860 Pro 256GB, Seagate Barracuda 4TB x2
PSU
EVGA 1000 P2, EVGA White Custom Braided Cables
Case
Corsair Vengeance C70 Gunmetal Black
Cooling
Corsair H100i v2, Corsair ML120 x2, Thermal Grizzly Kryonaut
Keyboard
Logitech G910 Orion Spectrum
Mouse
Logitech G700s
Internet Speed
Verizon Fios Quantum Gateway 75/75
Antivirus
Windows Defender, Malwarebytes Free 3.8.3
Browser
Chrome
Other Info
Corsair SP120 x4, LG Blu-ray Drive, Durabrand HT-395 100 Watt Dolby Digital Amp, Corsair H2100 Wireless 7.1 Headset
keyboard issues at the moment not sure how to proceed
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD Turion(tm) X2 Dual-Core Mobile RM-704.00 GBATI Radeon HD 3200 Graphics
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD Turion(tm) X2 Dual-Core Mobile RM-70
Motherboard
Acer JM70PU
Memory
4.00 GB
Graphics Card(s)
ATI Radeon HD 3200 Graphics
Sound Card
(1) ATI HDMI Audio (2) Realtek High Definition Audio
Screen Resolution
1600 x 900 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545032B9A300 SATA Disk Device
Please explain the issues. Did you choose the correct Keyboard config at the first screen during installation?

Reboot,

if still no keyboard, try plugging in a USB keyboard, or

use On Screen keyboard at Control Panel>Ease of Access Center.

Look at the Acer Support Downloads webpage for your model to see if any hotfixes or downloads are available pertaining to your keyboard.
 
I'm sorry, that's all I could type with the other keyboard.
So, I grabbed my external one and it is working fine.
I have to get ready to go to work, close tonite and open tomorrow morning but I shall be putting together a list of things for advice tomorrow nite.
Some things seem to be working ok and others not.

Briefly though,
my windows experience scores have dropped! And I swear there's a catagory there that didn't exist before. I tried to rerun that assessment but it keeps hanging.

I did run and have a copy of the belarc from prior to reinstalling and from just a little while ago.

I wish I had a copy of a previous windows experience but at the moment not sure if I did keep a copy.

anyhow, on that we went from a 3.9 to a 2.5 with the processor now being the lowest at a 2.5..the graphics used to be our lowest and both me and hubby are thinking that we've never seen the gaming graphics catagory on this laptop - seriously!

and when I try to refresh the scores, it hangs on some 3d thing. Will rerun it and give a more thorough explanation tomorrow nite.

I also uninstalled the laptop keyboard for now and will get back to you all on that tomorrow nite as well to see how to proceed.

In the meantime, if there are any reports that you'd like me to run or information to gather, please let me know and I will work on assembling all of that for tomorrow nite.

Hopefully, it will all come down to just some tweaking and stuff to get everything back the way we'd like it to be.

The install itself went weird.

I checked to see if it would boot from the DVD copy of the iso and thought everything looked fine.
In the end, it started to run and then just died. I tried a few times and ended up with a screen that said I could try to continue in windows 7 or recovery. Tried both options, neither went very far before it died.

So, I put in the original recovery disc and tried to get it go under windows 7 option and it did.

The only way that I could get it do the install was by using the setup run on the dvd, which went very smoothly.

The only thing I was wondering about was that it gave me only option to proceed with keeping the windows old folder.

Other than that, it ran smoothly.

I made the backup recovery copy but have not made that mirror image yet...figured that I would wait until sure everything is good.

installed security essentials

tried the internet - that's how i discovered the keyboard was wacky when I tried to post here....hadn't done much other typing on it yet so obviously that surprised me, since I've never seen that happen.

Have installed many windows updates, obviously on internet with mozilla - have left it at explorer 8 and not upgrded to 9

uhm....any other details that I should include?

Please just let me know and again, I thank all of you for your help!!!!!!

Have a great nite and I will check back in again maybe tonite when I get home from work and see what you all say and then again tomorrow nite to see how we're proceeding from here.

thanks!!!!!
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD Turion(tm) X2 Dual-Core Mobile RM-704.00 GBATI Radeon HD 3200 Graphics
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD Turion(tm) X2 Dual-Core Mobile RM-70
Motherboard
Acer JM70PU
Memory
4.00 GB
Graphics Card(s)
ATI Radeon HD 3200 Graphics
Sound Card
(1) ATI HDMI Audio (2) Realtek High Definition Audio
Screen Resolution
1600 x 900 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545032B9A300 SATA Disk Device
Could be a bad burn of the ISO to Win7 disk. Are you saying you ran the Factory Recovery instead reinstalling all of the bloatware? If you ran the Win7 installation DVD from setup then it wasn't booted and was installed from the existing OS which is not a Clean install.

I would start over to download and burn another DVD from Steps 1 and 2 of Clean Reinstall - Factory OEM Windows 7 . This time however when you boot into the installation DVD, press Shift + F10 at first screen to run Diskpart Clean Command to wipe the HD of all boot code which can interfere. Then close Command Box and click Install Now, create your partitions as desired, format and install to first install partition, ignoring the small boot partition which is created.

The most important step in reisntalling is to install all Important and Optional Updates after enabling Automatically deliver drivers via Windows Update (Step 3) before importing anything, then only import drivers missing in Device Manager. So you should have IE9 now if you followed the steps.

If problems persist after following these best practices for reinstall we can help you decide which drivers (Display, chipset, etc) need to be tried from the Acer downloads webpage.
 
Please let us know, did you boot the install dvd from the dvd tray or did you install from within windows.
 

My Computer My Computer

At a glance

Windows 10 Pro x64Intel Core i7 6700KGSkill TridentZ RGB 16GB 3600 16-16-16-36EVGA GTX 980 Ti SC x2
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Skylake Special #666
OS
Windows 10 Pro x64
CPU
Intel Core i7 6700K
Motherboard
Asus Sabertooth Z170 Mark 1
Memory
GSkill TridentZ RGB 16GB 3600 16-16-16-36
Graphics Card(s)
EVGA GTX 980 Ti SC x2
Sound Card
Realtek High Definition
Monitor(s) Displays
AOC G2460PG
Screen Resolution
1920 x 1080 144Hz
Hard Drives
Samsung 860 Pro 256GB, Seagate Barracuda 4TB x2
PSU
EVGA 1000 P2, EVGA White Custom Braided Cables
Case
Corsair Vengeance C70 Gunmetal Black
Cooling
Corsair H100i v2, Corsair ML120 x2, Thermal Grizzly Kryonaut
Keyboard
Logitech G910 Orion Spectrum
Mouse
Logitech G700s
Internet Speed
Verizon Fios Quantum Gateway 75/75
Antivirus
Windows Defender, Malwarebytes Free 3.8.3
Browser
Chrome
Other Info
Corsair SP120 x4, LG Blu-ray Drive, Durabrand HT-395 100 Watt Dolby Digital Amp, Corsair H2100 Wireless 7.1 Headset
the install came from the DVD, not the laptop files.
I had to actually go in and and open the dvd and chose setup to run from there. You could actually hear the disc spinning as it did and there were no additional Acer items installed, just plain Win 7 - which I discovered doesn't include Microsoft Works.

I also deliberatly chose not to install the windows 9 update and just left the explorer at 8.

So, we added updates, security essentials and the usb for my mouse and external keyboard because I absolutely hate working with the mouse on the laptop.

The only thing I added additional was the software for the printer so that we could have access to that right away.

Anyhow, hubby came home from work and was frustrated with it all, he doesn't like the external keyboard, prefers the laptop.

I had texted him before I left for work and told him that the laptop was only partially restored and that there were problems with it.

He was like, we need to have it fully functional for stuff this weekend, so can you please just put it back to normal?

He meant the original total acer way.

So, I'm going to pull out my recovery discs and do that long process all over and leave this clean install without all the bloatware for another time.

Maybe after Christmas?

I'll just be sure this time around to make a list of all components from device manager so that I know what really exists inside as well as downloading another copy of the ISO for that.

But right now, I have to admit, much as I'd like to have it setup without all the bloated stuff..I don't have the patience to tweak away, post questions and research and all - despite all the wonderful efforts from everyone here.

and don't have the time either with busy retail season and when you work retail....tis the easiest time of year to get over-stressed.

I shall let you know when I complete this next redo and if any of you come up with anything that I should look for, get documentation or printouts for the next go-round, it would be greatly appreciated.

Thanks for all of your time and effort!!!! Looking forward to checking back in after the holidays.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD Turion(tm) X2 Dual-Core Mobile RM-704.00 GBATI Radeon HD 3200 Graphics
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD Turion(tm) X2 Dual-Core Mobile RM-70
Motherboard
Acer JM70PU
Memory
4.00 GB
Graphics Card(s)
ATI Radeon HD 3200 Graphics
Sound Card
(1) ATI HDMI Audio (2) Realtek High Definition Audio
Screen Resolution
1600 x 900 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545032B9A300 SATA Disk Device
When ready you'll need to boot the disk this time to Clean Install correctly: How to Boot A Computer from CD or DVD - YouTube

You'll need IE9 to run fully secure. The browser needs to be up to data at all times to keep out invaders.

We don't have many cases where those who follow the steps closely in Clean Reinstall - Factory OEM Windows 7 have problems to resolve after getting all of the Updates and Programs installed. When this does happen if they post back the problems we can help solve them quickly.

If you feel compelled to run Recovery then I'd Clean Up Factory Bloatware to get the best performance possible with a Factory Preinstall.
 
From the way you described it, you were in windows when you did the install. That`s not how you do a clean install. You put the dvd in the tray and restart the pc. When you get the message to Press any key to Boot from dvd, you hit any key on the keyboard and it starts the install.

There will be no software on a clean install as it only installs windows. You have to install all your programs all over again.
 

My Computer My Computer

At a glance

Windows 10 Pro x64Intel Core i7 6700KGSkill TridentZ RGB 16GB 3600 16-16-16-36EVGA GTX 980 Ti SC x2
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Skylake Special #666
OS
Windows 10 Pro x64
CPU
Intel Core i7 6700K
Motherboard
Asus Sabertooth Z170 Mark 1
Memory
GSkill TridentZ RGB 16GB 3600 16-16-16-36
Graphics Card(s)
EVGA GTX 980 Ti SC x2
Sound Card
Realtek High Definition
Monitor(s) Displays
AOC G2460PG
Screen Resolution
1920 x 1080 144Hz
Hard Drives
Samsung 860 Pro 256GB, Seagate Barracuda 4TB x2
PSU
EVGA 1000 P2, EVGA White Custom Braided Cables
Case
Corsair Vengeance C70 Gunmetal Black
Cooling
Corsair H100i v2, Corsair ML120 x2, Thermal Grizzly Kryonaut
Keyboard
Logitech G910 Orion Spectrum
Mouse
Logitech G700s
Internet Speed
Verizon Fios Quantum Gateway 75/75
Antivirus
Windows Defender, Malwarebytes Free 3.8.3
Browser
Chrome
Other Info
Corsair SP120 x4, LG Blu-ray Drive, Durabrand HT-395 100 Watt Dolby Digital Amp, Corsair H2100 Wireless 7.1 Headset
nope, it really did take the install from the dvd.

I think the major problem to start was that initially, something went screwy and the laptop kept shutting off. I finally had to restart it from a menu black screen that had 2 options - start windows 7 or start with windows recovery or something worded similar.

Neither option would let it start without dying, so I put the recovery/repair disc in and that allowed it to start.

Then, I went to computer, to the dvd drive and opened up the dvd and chose the setup option and from there went and installed windows 7.

When it was finished, there were no additional programs other than what comes with it nor were there any of the Acer stuff that came along from the factory. Just windows 7.

From there I began updates and after that, installed the printer. And then, when I began to do more, that's when I noticed that the keyboard wasn't working and the windows experience scores were really off.

At this point, I'm off to do the regular Acer restore - not that I want all that extra stuff nor do I think their install is a good one (based on the opinion that there was the law suit that involved our model - which regarded the fact that the windows 7 version and recovery options were missing components. Maybe also the problems we'd been experiencing the past few months with it running slow and not responding and the display driver stopped responding and all as well???)

That is why we really wanted to do just a plain windows 7 install but apparently, that version must have picked out drivers for some things that maybe don't match what is in our system?


I think sometimes Windows picks out what it thinks is best for components installed???

Perhaps that is why the retry with the dvd led to the laptop continually just shutting off rather than booting directly from the dvd despite the fact that I went in and made sure our system was set up to boot from the dvd?

So, for now, just going to do the Acer recovery but THIS time around, I'm going to make sure that I have a list of all the devices (manufacturer and model and such). I'll have the windows experience scores and anything else information wise that you all think that we might need to assemble prior to the next attempt.

Then, after the holidays, we're going to give it another go round. Absolutely going to make another DVD copy to use and hopefully, will have another computer in the house when we begin the process so that I can hop online and call upon you all if need be.

You've all been a really wonderful helps, such dears, to put your time and thoughts into this for us and it is truly appreciated. I'd give you more of the positive feedback but the site is telling me that I've clicked on each of you enough and should share with other members, LOL. (or however it is worded, but you know what I mean)

Thanks again for being so sweet and awesome!!!

You all rock!!!!
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD Turion(tm) X2 Dual-Core Mobile RM-704.00 GBATI Radeon HD 3200 Graphics
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD Turion(tm) X2 Dual-Core Mobile RM-70
Motherboard
Acer JM70PU
Memory
4.00 GB
Graphics Card(s)
ATI Radeon HD 3200 Graphics
Sound Card
(1) ATI HDMI Audio (2) Realtek High Definition Audio
Screen Resolution
1600 x 900 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545032B9A300 SATA Disk Device
RE: Update on our laptop

Well,
We completed the factory reinstall, reloaded all of my programs and installed all of the windows 7 updates.

Everything seemed fine, ran the laptop for about a week or so and then

we installed windows 8 pro on it.

used the upgrade that allowed files and stuff to be saved.

Working beautifully though we're laughing at ourselves as we learn our way through the newer look.

So far, have not encountered any problems.

The windows experience rating has dipped the processor down to a 1.7 but we're not seeing any problems anywhere with the stuff we've done so far. It has only been a week though, but so far..really nice.

I'm off to read through here and see what others are posting about now....I enjoy reading and learning.

Happy New Year to you all!
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD Turion(tm) X2 Dual-Core Mobile RM-704.00 GBATI Radeon HD 3200 Graphics
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD Turion(tm) X2 Dual-Core Mobile RM-70
Motherboard
Acer JM70PU
Memory
4.00 GB
Graphics Card(s)
ATI Radeon HD 3200 Graphics
Sound Card
(1) ATI HDMI Audio (2) Realtek High Definition Audio
Screen Resolution
1600 x 900 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545032B9A300 SATA Disk Device
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